Q: iphone 6 camera not working

Hi. I'm a tech journalist, and I've been investigating several problems with the iPhone 6 camera. Would any of you be up to talking with me?

You can reach me at scaptain@tomsguide.com Also, keep your eyes out for an article about the camera on Tom's Guide tomorrow.

Thanks much.

I got my iphone6 Saturday. My cameras will all open and even snap a picture but It doesn't actually save the picture ANYWHERE. It will not save a screenshot and it will not allow me to save a photo anyone sends me as well. I spend hours on the phone with support and tons of resets and no luck. Closest Apple store in an hour but thinking I may be headed that way Friday

I have the same issue.

I got my iPhone 6 on 9/19 and restored the phone from iCloud back up.  The camera does take photos but it doesn't save the picture, and not even a screenshot. I spent hours with tech on phone and have an open case with Apple tech. Still waiting for the tech to call back for the solution.

Hi,

Is the camera on your replacement working fine?  Did you setup your phone as new phone or Restore from back up? thanks

Also got my new IPhone 6 on Tuesday, but the Camera and also the Light are broken out of the box, called Apple Care and got a cash back to my credit card and ordered an replacement, but thats not apple care i know. Maybe i get a new IP6 by the end of the next week. That *****

Hi bnote180, Elephant62, PennStateJoe and dangomango. Were you able to get your phone cameras working? Did Apple replace the phones or did the iOS 8.0.2 help?

I'm really curious what's causing this.

Cheers, Sean

Does the new one work?

Does the new one work?

I received a new iPhone and on the new iPhone everything works great As of now.

Great. Thanks.

Ok so took mine into Apple today. They did like a firmware update, restored as New and then had me log in and bring up via iCloud. Camera works perfect now!

I got the new iPhone 6 on 9/25. Discovered on 9/26 that the rear facing camera does not work (front facing does work). On 9/27, apple online support told me to do a factory reset. After that, I tested the camera and it worked great.  Then, restored iPhone from backup. Camera does not work again. Online support told me to go to the Apple Store. I'm going on 9/30. Ugh. Total waste of my time!

BBuy 1 canon camera

Same issue here, i have a iPhone 6 Plus 128gb.

- camera worked fine for the first few days

- noticed the camera started getting glitchy when taking a slow mo video (freezing, lines down the screen, blurry) at the time i thought it was just because i was in low light.

- tried using the camera the next day, just got a black screen, Facetime camera works ok, opening another app that uses the camera (instagram) i get an error message 'error launching the camera, please try again)

- completed a restore in itunes, then setup as new iPhone.  Symptoms all still the same.

- rang apple on saturday, they said they would get their engineering team to look at it and call me back

- no reply by sunday night, so i emailed back to the tech, he advised engineers were still looking at it.

- no updates by tuesday rang again, at first i was told that they would express me a new handset but would put a hold on my credit card the full cost of the phone, until i return the faulty unit ($1300), i was not happy with this as i had not even had the phone for a week.  Was advised to call my local apple re-seller to see if they had stock for a replacement, they did not.  This guy at least acknowledge it did sound like a hardware issue.

- Called back again, this tech advised that they needed to let the engineering team investigate first before they proceed, was told to go back to my original point of sale to see if they would do a early failure replacement (telstra have 0 stock according to my online ordering tool).  Was then told that a replacement could take 3-4 weeks to arrive from apple.

- was told i would get a call back today with an update, its now 10:16, no callback.

So here i am, with a phone that doesn't work as designed, the most expensive model they have, less than a week old and its not working, i use the camera every day, not just for taking photos in my personal life, but i use it heavily for my job.   The closest apple re-seller to me is 200km's away, the closest apple retail store is 1000km's away.  I now have to either:

- wait for this magical engineer to find a solution and fix it via ESP

- send my phone back, and wait for 3-4 weeks for a replacement (hope that its camera isn't screwed also)

- take the $1300 hit on my credit card so i can still use my phone till a replacement arrives, still wait 3-4 weeks for it to arrive and hope its cameras isn't faulty also.

Very very frustrated, i was so keen for this new phone and because of the fault and my experience with apple support this is a giant let down.

SO my camera worked the first day I got my phone, then I did the 8.0.2 update and it stopped working. Black screen, couldn't  flip to front camera (FaceTime did work). The camera DIDNT work in apps like Instagram or Snapchat.

I called customer service and they had me reset my settings (I didn't lose any information, pictures etc  just had to set my ring tone, other tones, wifi networks, background and other preferences etc)

Go to settings -> general-> reset -> reset all settings. Then my phone shut down and rebooted and my camera was working (main camera and in all apps like Instagram and Snapchat)

Good luck! Hope this helped!