Fastman314

Q: iPhone 6 not working with Exchange settings

iPhone 5 with iOS8 Mail/Contacts/Calendar works fine with my Exchange mail settings.  


iPhone 6 Plus with iOS8 Mail/Contacts/Calendar doesnt work at all with the same exact Exchange mail settings. It shows that it successfully adds the account (the little tick marks) but nothing syncs from Exchange.

iPhone 6 Plus, iOS 8

Posted on Sep 19, 2014 6:19 PM

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Q: iPhone 6 not working with Exchange settings

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  • by Fogdog99,

    Fogdog99 Fogdog99 Sep 23, 2014 11:52 AM in response to Firstwatch13
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    Sep 23, 2014 11:52 AM in response to Firstwatch13

    This totally fixed my issue, thanks!!!  My limit was actually 4 devices not 10, I guess GoDaddy is cheap'n out on their Exchange services.  Perhaps it's time for a change.  Anyway, I deleted my two oldest devices and things started working right away!  Thanks again!

  • by Joseph_N,

    Joseph_N Joseph_N Sep 23, 2014 4:29 PM in response to Fastman314
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    Sep 23, 2014 4:29 PM in response to Fastman314

    I had a similar issue; see here . Rebooting the phone fixed it; see here .

  • by Sissy25,

    Sissy25 Sissy25 Sep 25, 2014 12:54 PM in response to mittelhauser
    Level 1 (0 points)
    Sep 25, 2014 12:54 PM in response to mittelhauser

    Thanks!  The Reset Network Settings solved my iPhone 6 email problem. 

  • by CynicalEagle,

    CynicalEagle CynicalEagle Sep 25, 2014 3:34 PM in response to Fastman314
    Level 1 (0 points)
    Sep 25, 2014 3:34 PM in response to Fastman314

    i'm having the same problem. Worked fine in iOS 8 on iPhone 5, nothing on iPhone 6 Plus. No contacts, no calendar, no email. Called AppleCare and they had no idea. Guy asked me to call back if I figured it out. Have tried resetting phone multiple times, tried resetting network settings, tried reinstalling the exchange account, nothing works. Please fix this bug Apple! I can't use my phone!

  • by robcundy,

    robcundy robcundy Sep 26, 2014 7:26 AM in response to Fastman314
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    Sep 26, 2014 7:26 AM in response to Fastman314

    I can sync my emails fine but my Google calender through exchange is not working with my iphone 6.

     

    So frustrating as this is used for my workload.

     

    This needs sorting asap!!!!

     

     

    HHHHHHEEEEEEELLLLLPPPPPP!!!!!

  • by cjkphoenix,

    cjkphoenix cjkphoenix Sep 29, 2014 8:41 AM in response to Fastman314
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    Sep 29, 2014 8:41 AM in response to Fastman314

    I was having the same issue right after I activated my iphone 6.  The email exchange settings seemed to be there and the names of my accounts were listed, but no email was being fetched from MS exchanged.  I tired the suggestion to reset my network settings, and that didn't seem to work. I then deleted my exchange accounts on my phone and re-established them.  I now have my email coming through.  I'm still on IOS 8.0 though also...the upgrade to 8.0.2 gets stuck at the 'Terms and Agreement'.   One issue solved.  Moving on to the next.

  • by mgpaddle,

    mgpaddle mgpaddle Sep 29, 2014 12:47 PM in response to Fastman314
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    Sep 29, 2014 12:47 PM in response to Fastman314

    Guys.

     

    This issue has nothing to do with Apple. This is a Google issue. From my research, Google does not support exchange for phones or tablets email accounts set up after February of this year. I was told if you signed up for a corporate account with Google Apps ($5 or $10 a month), you could set up exchange again. Still trying to figure that next step. Any help or suggestions is much appreciated.

  • by RonFM,

    RonFM RonFM Sep 29, 2014 1:03 PM in response to mittelhauser
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    Sep 29, 2014 1:03 PM in response to mittelhauser

    Reset networks and all is working. Thank you

  • by Joseph_N,

    Joseph_N Joseph_N Sep 29, 2014 1:36 PM in response to mgpaddle
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    Sep 29, 2014 1:36 PM in response to mgpaddle

    mgpaddle, I think your understanding of Google's policy change is correct, but that has nothing to do with these issues. The policy change you noted has to do with Google apps' syncing with an Exchange server. This thread, and at least one other, has to do with problems syncing an iPhone's native apps (Contacts, Calendar, etc.) with the data available on an Exchange server. That Exchange server might be at Google, at Microsoft, at home, at work, or anywhere else with an electric outlet. Something broke with, I think, iOS 8 and how iPhones now work with Exchange server. Google's services and handsets are irrelevant.

  • by mgpaddle,

    mgpaddle mgpaddle Sep 29, 2014 1:41 PM in response to Joseph_N
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    Sep 29, 2014 1:41 PM in response to Joseph_N

    Thank you for the info, Joseph_N. Would you happen to know of a solution to using the same set up as exchange provided to emails? I don't want to go back to waiting every 15 mins to receive my emails, and would like to stick with receiving emails as hey arrive. Thank you again

  • by Joseph_N,

    Joseph_N Joseph_N Sep 29, 2014 2:28 PM in response to mgpaddle
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    Sep 29, 2014 2:28 PM in response to mgpaddle

    mgpaddle, you're asking a question that's outside the scope of this thread. I'll answer as best I can, but if you have any other questions about it or want some background, you should start a new thread.

     

    An iPhone will allow the same choices for any of the main e-mail protocols in general use today, POP3, IMAP, and Exchange. (There are others, but I don't know anything about them.) Exchange is Microsoft technology that involves a heap more data than just e-mail. POP3 is e-mail only, a standard technology, that pulls down messages to your e-mail client and off the server (unless you specifically enable them to be left on the server). IMAP is e-mail only (I think), a standard technology, that keeps messages on the server but allows you to download the headers or the full messages, depending on how you configure it; it's good for multiple devices.

     

    With any of those, you can set up an iPhone so that the messages get pushed immediately to your phone; or so they are fetched on a frequency you establish; or so they are available only when you go into the Mail app. All of those settings are in Settings/Mail, Calendar, Contacts/Fetch New Data.

     

    The web is probably chock full of advice on how to set those up. Be aware, though, that the biggest consequence of different configurations is battery-related. If you fetch frequently, your battery will drain more than if you fetch manually. If waiting fifteen minutes is too long, then you probably don't want any fetching--you want them to be pushed.

  • by Riptide_NVN,

    Riptide_NVN Riptide_NVN Oct 3, 2014 7:18 AM in response to Joseph_N
    Level 1 (0 points)
    Oct 3, 2014 7:18 AM in response to Joseph_N

    None of the posted fixes so far has solved this problem for us.  We've reset the IIS service on the exchange server as well.  Still same issue.  Account loads on the phone but it won't download anything.  No errors nothing happens.

  • by Manny5254,

    Manny5254 Manny5254 Oct 6, 2014 11:43 AM in response to Fastman314
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    Oct 6, 2014 11:43 AM in response to Fastman314

    I had an issue that only allowed me 10 phones to be on the exchange server after you reach the maximum you have delete existing one or two or three from your account so you need to log into your Outlook web click options>phone then >mobile phones and delete any that are unused and trust me it will work, I'm a happy camper now , good luck

  • by suntaclause,

    suntaclause suntaclause Oct 8, 2014 7:28 AM in response to manpam
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    Oct 8, 2014 7:28 AM in response to manpam

    I figured this out for my situation.    I had 2 step verification enabled for google and I think that's the problem.

     

    When I did what Google advised, everything went well.  All emails, folders, etc showed up. See link below.

     

     

    https://support.google.com/accounts/answer/185833?hl=en&ctx=ch_b%2F0%2FSmsAuthSe ttings

  • by suntaclause,

    suntaclause suntaclause Oct 8, 2014 7:33 AM in response to FTC
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    Oct 8, 2014 7:33 AM in response to FTC

    I figured this out for my situation with iPhone 4S having no problem but new iPhone 6 showing "wrong password" even though password was correct.   

     

    I had 2 step verification enabled for google and I think that's was my problem. 

     

    When I did what Google advised, signing in with an App password, everything went well.  All emails, folders, etc showed up. See link below.

     

     

    https://support.google.com/accounts/answer/185833?hl=en&ctx=ch_b%2F0%2FSmsAuthSe ttings

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