ranjeetdhillon

Q: how to resolve quickresolve.net pop up on safari?

i am using a mac desktop and when ever i open safari i get a full screen pop up saying my computer is at risk the popup is a quickresolve.net pop up and once its up i cant use my computer where as if i open an another account its working how can this be resolved i require the solution asap.

MacBook, Mac OS X (10.6.8), its a mac desktop

Posted on Sep 19, 2014 8:07 PM

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Q: how to resolve quickresolve.net pop up on safari?

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  • by John Galt,

    John Galt John Galt Sep 19, 2014 8:25 PM in response to ranjeetdhillon
    Level 9 (50,265 points)
    Mac OS X
    Sep 19, 2014 8:25 PM in response to ranjeetdhillon

    This is a very common scam.

     

    1. Force Safari to quit by following these instructions: OS X: How to quit an unresponsive application using Force Quit.
    2. Hold a Shift key while launching Safari again.

     

    If that does not fix the problem:


    1. Force Safari to quit again.
    2. Disconnect from the Internet by selecting Wi-Fi "off" in the Mac's menu bar, or disconnecting its Ethernet cable if you're not using wireless.
    3. Launch Safari again by holding a Shift key.
      • No pages will be able to load since you're not connected to the Internet.
    4. Select the Safari menu > Preferences > General, and review your home page selection.
    5. Select Remove All Website Data... > Remove Now.
      • After you reconnect to the Internet, you will need to sign in again with all websites that require authentication (such as this one).
    6. Turn Wi-Fi back on again or reconnect your Ethernet cable.

     

    You'll be back in business.


    In an abundance of caution, consider the following additional actions. They are not required to eliminate the scam webpage but you should review them to determine certain Safari settings have not been unexpectedly altered.

     

    1. Open Safari's Preferences... and select Extensions. Uninstall any Extensions that you are not certain you require by clicking the Uninstall button.
      • If you are not sure what to uninstall, uninstall all of them. None are required for normal operation.
    2. Select the Privacy pane. Verify "Block cookies and other website data" is configured the way you expect. If you are uncertain, choose "From third parties and advertisers".