@nkit

Q: wifi issues with iphone 6

Hi All,

 

Is anyone facing the issues with the wifi on iphone 6? I was connected to wi-fi but after I restarted the router by powering off/on, I wasn't able to connect to the wifi until I restarted my phone. Also even after toggling the wifi on/off on my phone I couldn't see any wifi signals where as I am supposed to see atleast 10 signals. Can someone please tell the steps to resolve this issue? Is this an hardware or an software issue on the phone?

iPhone 6, iOS 8

Posted on Sep 19, 2014 10:18 PM

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Q: wifi issues with iphone 6

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  • by mscholes,

    mscholes mscholes Sep 23, 2014 6:04 AM in response to @nkit
    Level 1 (0 points)
    Sep 23, 2014 6:04 AM in response to @nkit

    Exactly the same for me. Definitely not a router issue, nor an iOS8 issue as iPad is fine, iPhone 5 is fine and the problem occurs across multiple WiFi locations.

    It's also only pot luck as to whether any of the resets work...sometimes it does, others it takes about 10 resets/restarts. Absolute disgrace that issues such as these crop up without any official line/apology/solution coming from the company

  • by BoB222),

    BoB222) BoB222) Sep 23, 2014 8:07 AM in response to @nkit
    Level 1 (0 points)
    Sep 23, 2014 8:07 AM in response to @nkit

    Yes, happening on my iPhone 6 too. Constantly drops wifi. Since people use wifi on their phones a heck of a lot, you'd think Apple might have bothered to make sure this works... unless it's just a ploy to get more cellular data fees to AT&T. So mad with Apple right now.

  • by remfan9,

    remfan9 remfan9 Sep 23, 2014 8:15 AM in response to remfan9
    Level 1 (0 points)
    Sep 23, 2014 8:15 AM in response to remfan9

    Just a quick follow up, I've tried resetting Network Settings, resetting All Settings, and Erasing All Content and Settings now on my iPhone 6 Plus. After each attempt, I was able to set up and connect to my home WiFi (both 2.4ghz and 5ghz), but was unable to get it to actually do anything.

  • by Bkklein35,

    Bkklein35 Bkklein35 Sep 23, 2014 10:34 AM in response to Bkklein35
    Level 1 (0 points)
    Sep 23, 2014 10:34 AM in response to Bkklein35

    resetting my network settings didn't help. when I got to work this morning I re-entered the Wi-Fi password for that location (it had been deleted because of the reset) within 15 minutes  it dropped Wi-Fi and was back on LTE. I tried to reconnect but it showed no networks in range  once I power cycle the phone all networks in range showed up again and I was able to reconnect. I'm calling Apple now!!

  • by Randy Kuite,

    Randy Kuite Randy Kuite Sep 23, 2014 10:48 AM in response to Randy Kuite
    Level 2 (495 points)
    Sep 23, 2014 10:48 AM in response to Randy Kuite

    Apple Support didn't seem to be aware of the issue.  Or not willing to acknowledge it.   I offered to send them the URL to this thread.  LOL.   He wasn't interested. 

     

    Oddly after restoring to plain iOS 8 and confirming the problem could be re-created with none of my apps or data, I then restored to the backup I made just prior and now my phone is staying connected now.   Makes no sense but its definitely staying connected now.   Shrug.

  • by Bkklein35,

    Bkklein35 Bkklein35 Sep 23, 2014 10:50 AM in response to Randy Kuite
    Level 1 (0 points)
    Sep 23, 2014 10:50 AM in response to Randy Kuite

    how long have you managed to stay connected, more than 24 hours?

  • by Bkklein35,

    Bkklein35 Bkklein35 Sep 23, 2014 12:19 PM in response to @nkit
    Level 1 (0 points)
    Sep 23, 2014 12:19 PM in response to @nkit

    Apple had me restore the software though iTunes.. they are calling back at 2:00 tomorrow to see if the issue is corrected.

  • by Pankyv,

    Pankyv Pankyv Sep 23, 2014 2:33 PM in response to @nkit
    Level 1 (0 points)
    Sep 23, 2014 2:33 PM in response to @nkit

    Same issue here...iPhone 6... I am wondering if this is happening to iPhone 6 plus..

  • by Hhedeshian,

    Hhedeshian Hhedeshian Sep 23, 2014 3:04 PM in response to Pankyv
    Level 1 (0 points)
    Sep 23, 2014 3:04 PM in response to Pankyv

    6+ user here; yep seeing this on home network and work network

  • by Pankyv,

    Pankyv Pankyv Sep 23, 2014 3:11 PM in response to Hhedeshian
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    Sep 23, 2014 3:11 PM in response to Hhedeshian

    Genius bar appointment? Network settings reset might fix the problem...?

  • by pscampbe,

    pscampbe pscampbe Sep 23, 2014 3:15 PM in response to @nkit
    Level 1 (0 points)
    Sep 23, 2014 3:15 PM in response to @nkit

    I took delivery of an iPhone6 and iPhone 6 Plus. Setting them up at work BOTH could not connect to our Airport Wifi. It seemed to associate but the phone couldn't get an IP address. all other phones and devices can connect to the Airport devices. Trying various methods including clearing settings, reloading from scratch - none have worked. I think it's a problem with the iPhone6 rather than iOS8. At home the 6 Plus is doing strange things with WiFi, dropping connection to my car's wifi, slow or bad connectivity etc. to home WiFi, Basket case on the WiFi front!! Hey Apple!! how about a comment?

  • by jrb1976,

    jrb1976 jrb1976 Sep 23, 2014 5:31 PM in response to @nkit
    Level 1 (0 points)
    Sep 23, 2014 5:31 PM in response to @nkit

    Same issue here. Wifi drops, and now there are no signals showing up in the scan. Brand new iPad, iPhone 4S, and brand new MacBook Air are all picking up signals in the exact same location. The standard router resets, (I actually did a hard reset on my AirPort Extreme), don't change anything.

     

    Now the question is, how long have I been sucking up cellular data in my house before I noticed the wi-fi drop? This kinda stinks.

  • by Ddoan,

    Ddoan Ddoan Sep 23, 2014 6:35 PM in response to Pankyv
    Level 1 (0 points)
    Sep 23, 2014 6:35 PM in response to Pankyv

    Yes, same problem with Plus and iPhone 6..

  • by teefar,

    teefar teefar Sep 23, 2014 7:49 PM in response to @nkit
    Level 1 (0 points)
    Sep 23, 2014 7:49 PM in response to @nkit

    Im having the same wifi issues on my iPhone 6 as well, but only on my home router. Its an older Linksys G router but all my other wireless devices work fine. What's interesting is the iPhone is blazing fast when I connect it to my wifi at my job. Its a much new/nicer router than I have at home but my 5 didnt have an issue and my macbook pro works fine ad well. I do hope its not an iPhone 6 issue.

  • by OnlineSlacker,

    OnlineSlacker OnlineSlacker Sep 23, 2014 9:45 PM in response to @nkit
    Level 1 (0 points)
    Sep 23, 2014 9:45 PM in response to @nkit

    I am having the same exact issue.  In summary; I have confirmed the problem to be with the iPhone itself.  I first upgraded my 5S with no problems.  I purchased two new iPhone 6 space grey 64GB units and one works flawlessly, but the other is jumping back an fourth on the wi-fi.  I first thought it was maybe a router issue, but after confirming the other two units including my iPad 3 (on iOS8) and iPad 4 (on iOS7) also work fine, I decided to troubleshoot further.

     

    Problem detail:  The wi-fi randomly disconnects and reconnects to wi-fi, however; when it disconnects, wireless networks are not accessible or viewable at all.

     

    Repair attempts:

    Attempt 1: toggled wi-fi on and off, then tried going into airplane mode for 2 minutes.  This had zero effect.

    Attempt 2:  I rebooted the iPhone.  Result:  The iPhone 6 found and connected to my wireless network with no problems, but after a few hours, it fell offline again.

    Attempt 3:  I reset the network settings 3 times, and each time the problem was only temporarily resolved.

    Proposed attempt 4:  After research, It's clear that even a full whip and reload of the phone with factory setting has not resolved the issue for other users.  I will not waste any more time here.

     

    Conclusion:  I'll be taking my effected iPhone 6 back to the apple store for replacement.

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