ShatterStar

Q: Can't sync music anymore with iOS 8. All disappeared.

Okay, I just updated my iPhone 4s to iOS 8 two days ago. Today, I wanted to put more music from my iTunes in my PC. Note that my iTunes in PC is recently updated. When I started syncing my new music, it won't work. When I start playing a song in my phone, won't work too. Almost all disappeared. From having 664 songs, I have 16 left. Please help. I want my music back.

iPhone 4S, iOS 8

Posted on Sep 20, 2014 12:49 AM

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Q: Can't sync music anymore with iOS 8. All disappeared.

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  • by bklynbadboy82,

    bklynbadboy82 bklynbadboy82 Sep 22, 2014 7:46 PM in response to ShatterStar
    Level 1 (0 points)
    Sep 22, 2014 7:46 PM in response to ShatterStar

    Hey guys,

     

    Having the same issue for two days now with my 128GB iPhone 6. Syncing 84GB playlist, and heres what seemed to worked.

     

    1. Turn off Sync Over Wifi
    2. Plug in via cable
    3. Uncheck sync music
    4. Sync
    5. Disconnect
    6. On the iPhone, sign out of iCloud
    7. Reset Network Settings on the iPhone as well
    8. Quit iTunes ( force quit to make sure)
    9. Restart iTunes
    10. Put phone in Airplane mode and turn wifi off
    11. Plug in iPhone again
    12. Check sync music
    13. Sync.

     

    This is a combination of all the solutions that I read worked for others, but no one solution worked for me. This only worked when I combined all solutions. My educated guess? iCloud is the issue. That is based off the fact that I tried every combination of the other solutions that did not include iCloud, and this did not work until I added the iCloud to the steps. Turning off iCloud by itself did not help though...

  • by owlwood521,

    owlwood521 owlwood521 Sep 22, 2014 9:02 PM in response to bklynbadboy82
    Level 1 (0 points)
    Sep 22, 2014 9:02 PM in response to bklynbadboy82

    It definitely has something to do with iCloud. I've synced over 50GB of music twice to have it all become "greyed out" upon connecting it to my Macbook again. Just noticed now that when my device (iPhone 6, 128GB) is set to airplane mode, all the greyed out music is gone.

     

    The weirdest part about this is that I can still play the songs off my phone through iTunes (and no, they're not playing from my library) and the storage is still being utilized on my phone. So the songs are clearly still present. Hopefully there's some sort of fix soon, because this is absolutely ridiculous...

  • by joepassmore,

    joepassmore joepassmore Sep 23, 2014 1:06 AM in response to owlwood521
    Level 1 (0 points)
    Sep 23, 2014 1:06 AM in response to owlwood521

    I'm glad I'm not the only person having this issue.

     

    When I first got my iPhone 6 and synced it, everything went onto it fine, but now, after adding a bit more music a few days later, it won't add the new songs, in fact it has gotten rid of some songs and my playlists won't update..

     

    I've tried lots of above and no joy.

  • by lhoyle84589,

    lhoyle84589 lhoyle84589 Sep 23, 2014 1:54 AM in response to ShatterStar
    Level 1 (0 points)
    Sep 23, 2014 1:54 AM in response to ShatterStar

    Woohoo 1787 songs being put back on to my phone right now....thanks

  • by ShatterStar,

    ShatterStar ShatterStar Sep 23, 2014 4:15 AM in response to lhoyle84589
    Level 1 (4 points)
    iPhone
    Sep 23, 2014 4:15 AM in response to lhoyle84589

    You're welcome!

  • by ShatterStar,

    ShatterStar ShatterStar Sep 23, 2014 4:17 AM in response to starlingtech
    Level 1 (4 points)
    iPhone
    Sep 23, 2014 4:17 AM in response to starlingtech

    You're welcome!

  • by moebjoe,

    moebjoe moebjoe Sep 23, 2014 7:14 AM in response to pamela85
    Level 1 (0 points)
    Sep 23, 2014 7:14 AM in response to pamela85

    Pamela, I could not have explained my issues any better. I am having the exact same issue. First sync works great. Future syncs won't add new music, or reflect changes to things like artist name, and songs randomly won't play. I re-sync and those songs may come back and other songs then have issues. Spent a few hours on the phone with apple yesterday with no resolution.  And to those doing a first sync and having it work...I suggest turning off auto sync and sync over wi fi, as it seems like an additional syncing will cause you issues.

  • by kic,

    kic kic Sep 23, 2014 8:21 AM in response to ShatterStar
    Level 1 (0 points)
    Sep 23, 2014 8:21 AM in response to ShatterStar

    Hi,

     

    just a big remark: Do all of you with problems have phones with 128GB of capacity? Whenever a capacity was mentioned, it was 128GB, also in this thread: iOS 8 iTunes sync problem .

     

    The worst thing for me is that my music (which has been completely uploaded via USB, about 64GB) seems to be converted into "Other" data. Further syncs are then trying to upload my entire library again, which is not fitting anymore, of course. Looking into Usage in the settings app shows only 10GB left for music, the rest is not shown anymore but taken.

     

    Only solution for me so far: restore from backup.

     

    Cheers,

    Kic

  • by Manuel Rivera-Ortiz,

    Manuel Rivera-Ortiz Manuel Rivera-Ortiz Sep 23, 2014 8:26 AM in response to kic
    Level 1 (5 points)
    Sep 23, 2014 8:26 AM in response to kic

    Nope. I had this problem setting up my roomattes iPhone 5S 64. Stopped banging my head and restored the phone and that did it for him. Took the opportunity to update his entire app structure also. Took about 1 hr. My 6 Plus was fixed with Network reset. So it seems different answers for different situations. Either way it is a bug and I'm certain that like with every major iOS launch 8.1 will be here very very shortly.

  • by kic,

    kic kic Sep 23, 2014 8:29 AM in response to Manuel Rivera-Ortiz
    Level 1 (0 points)
    Sep 23, 2014 8:29 AM in response to Manuel Rivera-Ortiz

    Hmm, then it cannot be the new size... but definitely a bug in either iTunes or iOS... and one they should really fix soon... currently I am living without music as I do not want to restore AGAIN...

  • by Manuel Rivera-Ortiz,

    Manuel Rivera-Ortiz Manuel Rivera-Ortiz Sep 23, 2014 8:37 AM in response to kic
    Level 1 (5 points)
    Sep 23, 2014 8:37 AM in response to kic

    Agreed. Now imagine you were to be inflight for 8hrs soon after getting your new device and gone from your home computer for 2.5 weeks! My case but thankfully I persevered!

  • by kic,

    kic kic Sep 23, 2014 8:40 AM in response to Manuel Rivera-Ortiz
    Level 1 (0 points)
    Sep 23, 2014 8:40 AM in response to Manuel Rivera-Ortiz

    Ouch, now that would really be bad...glad to hear you could resist to do the upgrade on your device And glad I only travel short trips currently where I can use web radios.

  • by BradAnderson,

    BradAnderson BradAnderson Sep 23, 2014 9:03 AM in response to ShatterStar
    Level 1 (0 points)
    Sep 23, 2014 9:03 AM in response to ShatterStar

    This worked for me

  • by sjgargiulo,

    sjgargiulo sjgargiulo Sep 23, 2014 9:40 AM in response to ShatterStar
    Level 1 (5 points)
    Sep 23, 2014 9:40 AM in response to ShatterStar

    your instructions worked for me but I guess my next question is, will this problem continue happening every time we plug in to our iTunes?  What a pain!!  Thanks for your help!

  • by sjgargiulo,

    sjgargiulo sjgargiulo Sep 23, 2014 9:44 AM in response to ShatterStar
    Level 1 (5 points)
    Sep 23, 2014 9:44 AM in response to ShatterStar

    Odd thing was, it "looked" like the music was there until I went to play it then POOF song by song it would vanish.

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