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could not activate cellular data network on iphone 6 plus

I was using an att's prepaid gophone and just bought an iphone 6 plus yesterday. but it shows that "could not activate cellular data network" even if "at&t 4g" logo shows on the top of the screen.

I've asked att for help and they said that my sim card and account are totally correct. When I put other's SIM card in my iphone and put my SIM card in an 5s, both of two iphone worked well. but when my sim card in my iphone, the cellular wouldn't work.

att said that iphone 6 plus which is a very new device may not support prepaid card yet, but i'm not sure if it is the point.

did anyone meet the same problem? i've tried the old solution about clear the cookie and data but it didn't work.

hope for your helps

iPhone 6 Plus, iOS 8

Posted on Sep 20, 2014 5:18 AM

Reply
13 replies

Sep 20, 2014 6:34 PM in response to wrz1994

Do you have an AT&T Store near you? If so, go there and ask them if they could provision you another nanoSIM to try in your new phone. Could you supply me with the first 14 digits of your SIM/ICCID #. They are 20 digits long so providing the first 14 is of no security concern. This mainly identifies the SIM card manufacturer and batch #.


AT&T Store Locator: http://www.att.com/maps/store-locator.html

Sep 20, 2014 6:46 PM in response to JPBOSS

I've solving this problem by calling apple customer support. They says that it cause by at&t's system problem, and it sounds like at&t didn't set up something in prepaid system for iphone 6. They worked with the system for a while and asked me to restart the phone. I got the correct 4g network after my first restart and got the correct LTE network after second restart.

Sep 21, 2014 1:01 PM in response to Gaps.Mike

Thanks for the info, it worked! When I was talking to the AT&T rep it sounded like he had no clue about what I told him to do but he was cool and did exactly what you said to do on your post. In the end he was just as surprised as me that it worked. And for the record, my Phone was an AT&T phone that I bought at BestBuy. So I would assume that this solution will work on any GSM iPhone 6 that you want to put on an AT&T GoPhone plan.

Sep 23, 2014 9:25 PM in response to ChrisK82

I am absolutely getting LTE. From the iPhone 5S on, the GSM and CDMA phones had identical GSM radios ostensibly for overseas use (in the case of the Verizon phones). Verizon tells you they're only unlocked for overseas so that you won't leave their service for a domestic GSM. Actually, all of the 6's have identical receivers, however the CDMA antennae are disabled on the T-Mobile and AT&T versions... which doesn't matter anyway because Verizon and Sprint won't activate devices that did not originate on their networks though theoretically you could run on Verizon LTE with a GSM only phone as GSM is required for LTE (thus the SIM card in later model Verizon phones).


The Verizon model is the best of everything because it is completely unlocked for any carrier (except Sprint, but who cares, right?).


Edit: forgot to mention... Verizon is required to make all of their LTE phones GSM-unlocked as per their agreement with the FCC when they were acquiring LTE technology.

could not activate cellular data network on iphone 6 plus

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