New Jersey Jason

Q: iPhone 6 bluetooth not working correctly with Nissan

My wife and I each have a Nissan Pathfinder (mine a 2014, hers a 2013).  We have always had out iPhones pairs to them, but the iPhone 6 is not working correctly.  The phones pair, but there is no audio (in or out) during phone calls, the screen in the car does not show a call was initiated when dialing out, and the Answer and Disconnect buttons on the steering wheel are not working.  We have restarted both phones, restarted the car, deleted the pairing and re-paired.  Nothing works.  Is anyone else having this problem?  This is a HUGE problem and it needs to be fixed ASAP (I am hoping through a phone firmware upgrade).

 

I also noticed that my Jabra headset I use at my desk (although it works for calls), loses the functionality of the single answer/disconnect button. I am assuming this is the same issue to either the bluetooth radio hardware to firmware.  I have only seen one page on the net talking about this to date.  Any hep is GREATLY appreciated.  Thanks.

iMac (27-inch Mid 2011), OS X Mountain Lion (10.8.1)

Posted on Sep 20, 2014 7:24 AM

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Q: iPhone 6 bluetooth not working correctly with Nissan

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  • by iRelevant,

    iRelevant iRelevant Nov 2, 2014 2:52 PM in response to mahermahmood
    Level 1 (0 points)
    Nov 2, 2014 2:52 PM in response to mahermahmood

    I have an 2015 Audi A6.

     

    I paired my wife's iPhone 5s with the car. (iOS 8.2 installed.) Works fine.

     

    I paired my iPhone 6 with the car. (iOS 8.2 installed.) Horrible! When I dial a number and hear ringing, there is heavy static during each ring. There is also static when the person on the other end of the phone speaks. It's worse at the beginning of a call.

     

    I have reset network settings, cleared all Bluetooth profiles, and done everything that I can think of that might help.

     

    All other Bluetooth functions work fine including streaming from the iPhone 6. The problem is only with phone calls on the iPhone 6.

     

    I tested my iPhone 6 in another car, a Honda CR-V, and it's fine. I believe that this is an Audi issue, but I'm not sure.

  • by mahermahmood,

    mahermahmood mahermahmood Nov 2, 2014 3:05 PM in response to iRelevant
    Level 1 (0 points)
    Nov 2, 2014 3:05 PM in response to iRelevant

    You have the exact issue that i have.  The reason i do not believe its an audi issue is my iPhone 5 worked great UNTIL i update to iOS 8. I now have an iPhone 6 with ios8 and it the same problem. Again i have an iPhone 5 from work with IOS7 and no issues. That is why i think it is an apple issue.


    When in the car and connected to bluetooth, try the instruction i gave in the last email.

    1. turn off blue tooth from phone

    2 turn on from phone

    3 find your audi on your phone and reconnect.

     

    this may give you temporary help for that trip only.

    My email is maher@email.com. I will stay in contact with you and let you know what resolution i get from apple. I have tried everything i have seen on every blog, does not work. Apple even replaced my phone. Very frustrating .

  • by iRelevant,

    iRelevant iRelevant Nov 3, 2014 5:38 PM in response to mahermahmood
    Level 1 (0 points)
    Nov 3, 2014 5:38 PM in response to mahermahmood

    Spoke to Apple. They had been do a restore from backup. Did not help.

  • by ryojifromhouston,

    ryojifromhouston ryojifromhouston Jan 15, 2015 2:31 PM in response to New Jersey Jason
    Level 1 (0 points)
    Jan 15, 2015 2:31 PM in response to New Jersey Jason

    Hi, I have 2014 Z and Iphone 6 plus with same problem, but I found the solutions.

    (1) Not an issue with Iphone 6 Plus

    (2) Synch your phone as usual

    (3) Go to your Nissan Navi Console ::: Setting Button -Bluetooth-Connected Device ( 2 device-Hand Free Phone and Audio Player)

    (4) NOW (1) Select Hand Free Phone-Iphone 6(what ever shown on screen) -Select

    (5) Now (2) Select Audio Player- Iphone6 - Select

     

    **** Problems we had was simple we had to pair both Phone & Audio Player to have Bluetooth Audio !  ***

     

    your phone should work fine, I think.  -  Good Luck !

  • by ryojifromhouston,

    ryojifromhouston ryojifromhouston Jan 15, 2015 2:35 PM in response to New Jersey Jason
    Level 1 (0 points)
    Jan 15, 2015 2:35 PM in response to New Jersey Jason

    Jason- if you need more info email me mmiyajima@hotmail.com

    My 2014 Nissan now has Bluetooth Audio just like before I had Iphone 5 S.

    Let me know if it works or not.  (nothing with Network Rest at all ) 

    All we had to was to program Nissan not Iphone 6 plus .

  • by LynnBK,

    LynnBK LynnBK Feb 6, 2015 5:10 AM in response to Love_me_some_apple
    Level 1 (0 points)
    Feb 6, 2015 5:10 AM in response to Love_me_some_apple

    A friend's had to the same issue with iPhone 6  plus and her camaro.  I followed exactly what is in Love_me_some_apple  post and her phone and car are paired and working.  Thanks.

  • by jmbaley,

    jmbaley jmbaley Mar 24, 2015 9:00 AM in response to New Jersey Jason
    Level 1 (0 points)
    Mar 24, 2015 9:00 AM in response to New Jersey Jason

    I just brought my 2015 Rogue into the dealer this morning. They told me that because my iphone 5 ios 8.2 is not on the Nissan list they can't fix it. My wife basic flip phone works fine with the Rogue.

    Who has to create a patch?

    John Huntington Beach CA

  • by Crazyfingers711,

    Crazyfingers711 Crazyfingers711 Mar 30, 2015 9:10 PM in response to jmbaley
    Level 1 (0 points)
    Mar 30, 2015 9:10 PM in response to jmbaley

    2015 Nissan Altima

    iphone 6 plus 8.2

     

    problem:  can't send text through the car's bluetooth system

     

    ive tried everything from forget the device and reboot to reset network settings

     

    nissan claims it's apple's SW issue I claim they both suck for not figuring this out sooner. 

     

    ANyone have A solution for this problem?

  • by dottykalm,

    dottykalm dottykalm Apr 12, 2015 1:16 PM in response to ryojifromhouston
    Level 1 (0 points)
    Apr 12, 2015 1:16 PM in response to ryojifromhouston

    Thanks, this worked for me.   Saved me a trip to Nissan dealership.   The audio streaming is working now, but I haven't actually received a call yet.

     

    Crossing my fingers.  

  • by jksztaylor4,

    jksztaylor4 jksztaylor4 Jun 5, 2015 5:01 AM in response to New Jersey Jason
    Level 1 (0 points)
    Jun 5, 2015 5:01 AM in response to New Jersey Jason

    Did anyone get this resolved? I tried everything listed. I have a 2015 Nisaan pathfinder with navigation. My Bluetooth connects but during incoming calls I see only the number not names (which are in my contacts and downloaded phone book). I have iphone 6 8.3 which works fine in a ford 2015 escape and 2013 explorer. My daughters 5S 8.3 iphone pairs fine and can see incoming call names. Nissan tells me to put a 1 in front of the area code in my contacts. Did not work. factory and network resets not working. My dealer service manager telling me it is apple problem. HELP!

  • by Texan Born,

    Texan Born Texan Born Jul 17, 2015 9:21 PM in response to New Jersey Jason
    Level 1 (0 points)
    Jul 17, 2015 9:21 PM in response to New Jersey Jason

    Likewise recently purchased brand new Honda Civic 2015 EX model car, with same frustrations and more from pairing and connectivity issues. Have received more info  from American Honda, Dealership, and response from Tech support here.

     

    Personally myself no idea this issue has been going on since Sept. 24, 2014 since launch of the I phone 6, having nothing to do with just one specific brand car or cellular carrier. The compatibility issue is not listed on Manufacture sticker or spoken of during sales of vehicles, found out after purchased my vehicle in service bay day bought car after purchase.

     

    American Honda Tech has a help attempt they will not share on sites or in writing it's not a guaranteed fix to issue, on a Honda LX model I phone 6 only worked during the 8.1, 8.2 updates stopped after the next two updates. Honda's interior info board in car difference between two models is only one thing the LX model has the added Honda Hands Link Navigation.

     

    Above attempt to fix is only known by that tech department, it's not shared with dealership service departments or it's customer care department. Been informed by Apple Tech department even the resetting of the network setting in cell phone, will have no fix to blue tooth connection  issues.

     

    Honda Service department informed me that for a fix to be done in car, would take the manufacture sending a USB drive update out. Service Techs at dealerships would need to then plug  into cars USB data plug to correct the interior INFO board. Still to this date has never been sent out,  which has no current data to work with any smart phones updates that are commonly created to improve cell phones.

     

    American Honda Tech has stated they are hoping the new 9.0 update fixes this issue, still with now work done by them to update the cars software to be compatible this has been going on since launch of I phone 6.

     

    INFO Board- inside the car has features to only receive text messages, emails, Facebook and Twitter message. Connect also to Pandora radio along with sending and receiving calls. Bluetooth to work it will take the connection to all these functions for it to have non broken connection, INFO Board searches for all these to connect. Partially only connecting the Blue Tooth feature creates a partial connection, creating breakdown in numerous functions and lack of ability to maintain a hands free connection required while driving motor vehicle in multiple places and even cities.

     

    Anyone can research and find more info on this none will make the issue better, in my case it made me even more mad to see the depth of this ongoing issue for such length of time.

     

    Answers will be told to car purchasers that update is in works, they are aware of issue and apologize for inconvenience at the time nothing either can do at this time. All parties involved place where we purchase vehicles or companies that built them, even the manufacture of devices will accept it's one or all responsibility to correct issue. All parties that have personally spoke with have pointed finger at other, dealerships can't fix issue until manufacture releases a fix to be corrected in programming of data info board. Manufacture can't release until they either figure out the issue it's engineering teams, or purchase the updates released by Apple.

     

    Until Apple is willing to share updates when  info comes out for it's devices with auto industry with no charge, automobile manufactures aren't going to pay the expensive cost.  Leaving customers still to this date since Sept. 24, 2014 when I pone 6 issues started, Honda America have standard recycling restarts to cell phones to correct issue, with several extra steps then what Apple Tech support offered.

     

    Neither has a correction still at this time that works and neither will accept they have a customer service responsibility to provide a product that is working compatible functions it's offering in each own standard equipment.

     

    Each will apologize for this still after three weeks of trying to find the solution, even after personally viewing reviews in Apples App for Hand Link Navigation system, that feature is even riddled with more issues that would not this in anyway. Having I phone 6 with 8.4 update installed, seeing it's not just brand of vehicles, can those responsible for fixing this has gone on long enough.

     

    Hope we get fix soon.

  • by fltck52,

    fltck52 fltck52 Sep 21, 2015 1:59 PM in response to DAKBNY
    Level 1 (0 points)
    Sep 21, 2015 1:59 PM in response to DAKBNY

    I'm not sure why it worked, but here is how I fixed my blue tooth/phone call problem.  I have an iPhone 6 with Ver 9.0, and a 2014 GMC Arcadia.  On the iPhone I disabled iCloud drive. Went to settings/contacts. Then under sort order set Last,First.  Display Order First, Last.

    Connect Iphone to IMac via iTunes.  Back-up your iPhone to iTunes. Now uncheck Contacts, scroll down and check remove contacts from iPhone. Now Sync the iPhone. All contacts should be gone.  Eject your iPhone and manually enter names/phone numbers.  It's worked for me for a week now.  Post how it worked for you.

  • by WelsonJac,

    WelsonJac WelsonJac Oct 2, 2015 6:46 AM in response to New Jersey Jason
    Level 1 (0 points)
    Oct 2, 2015 6:46 AM in response to New Jersey Jason

    Folks, welcome to Microsoft's Google's IOS iPhone.

     

    Yeap! I read all posts in this thread. My iPhone 6 with IOS 8.4.1 worked perfectly with my Merc for years. Now, CTRL+ALT+DEL, reset iPhone settings, iPhone network, reset car Bluetooth, erased everything, etc. etc. Never stayed that much in my garage!

     

    AND, my iPhone pairs but Contacts do not sync with my car anymore.

     

    Started - it seems, with the awful upgrade to IOS 9 followed by a downgrade, once IOS 9 has a plantation of bugs waiting for you.

     

    I will indeed reset the iPhone for factory defaults this weekend, but my conclusion is that APPLE is loosing the grip. IT WAS a great phone and a high quality operating system, but now I feel it is just another gadget that I can't get to work properly. A gadget costing USD 1.000,00 though.

     

    By the way: my wife's iphone 6 works nice. She never upgrades... lucky she.  All of my friend's tested Android phones works nice. Just mine doesn't. I've tried it all, including leaving iCloud and so on.

     

    By not having my Contacts sync with the car I don't know who is calling most of the times, have to check the phone screen. Have to use the phone to locate my Contacts (Siri of course doesn't get Portuguese names right, so it is useless).

     

    Wondering to have an Android phone just for the car...

     

    APPLE? Is there anybody out there?

  • by gappleb,

    gappleb gappleb Oct 6, 2015 1:48 PM in response to jksztaylor4
    Level 1 (0 points)
    Oct 6, 2015 1:48 PM in response to jksztaylor4

    I am having this exact issue with a new 6s connecting to a '14 Armada Platinum with Nav. Have tried everything to no avail. Currently working with an Apple senior advisor. So far, nothing. Worked perfectly with IP 5 running latest version of iOS 8. Don't know if it is the new phone or iOS 9. Guessing since you have a IP 6, it's the iOS 9.

  • by fltck52,

    fltck52 fltck52 Oct 7, 2015 10:30 AM in response to WelsonJac
    Level 1 (0 points)
    Oct 7, 2015 10:30 AM in response to WelsonJac

    Check my post dated 21 Sept 2015.  My iPhone/GMC Info System are still working great. One thing I didn't mention.  When you pair your iPhone to you car Info system, you may/may not have to Update your contacts on the Car system.  I didn't.  Check the process with four or five names/phone numbers to see if it works.  If by some chance it doesn't just go back to iTunes and sync contacts.  Now you are back where you started. 

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