E-2043

Q: iOS 8 Wi-Fi problems

WI-Fi problems on iPad Air, iPad mini with Retina display and iPhone 5S after upgrading to iOS 8.

Typical results from OOKLA Speedtest before upgrade: Ping 17 ms, Upload 21 Mbps, Download 4.4 Mbps

Typical results after upgrade: Ping 39 ms, Download 2.9 Mbps, Upload 0.47 Mbps

iPad 2 with iOS 7.1.2 get 15 Mbps download and 4.4 upload on the same network.

Resetting network settings on the iOS 8 devices did not improve the performance.

Changing band on the router from 2.4 GHz to 5 GHz did give me back the speed on all devices.

However the speed occasonally drops on the iOS 8 devices, and the signal strengt can go from full til lost connection without moving the devices.

Also sometimes the Wi-Fi SweetSpots app report 0 mbps when the signal strenght is indicated as full and then suddenly go up to around 58 Mbps again.

It is almost like the device is trying to use cellular network that I do not have on the iPads before it suddenly switches back to Wi-fi nettwork again.

I am thinking about going back to my iPad 2 with iOS 7.1.2 that is working perfectly until the Wi-Fi issues are resolved.

 

Any help will be very much appreciated!

iPad Air Wi-Fi, iOS 8

Posted on Sep 20, 2014 9:17 AM

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Q: iOS 8 Wi-Fi problems

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  • by elcpu,

    elcpu elcpu Jan 28, 2015 7:48 AM in response to Artau
    Level 6 (16,265 points)
    Photos for Mac
    Jan 28, 2015 7:48 AM in response to Artau

    Looks like we are out of luck again and the Wi-Fi issues will continue.

    http://www.forbes.com/sites/gordonkelly/2015/01/28/apple-ios-8-1-3-bugs/

  • by tbirdvet,

    tbirdvet tbirdvet Jan 28, 2015 10:59 AM in response to Briansyddall
    Level 4 (3,025 points)
    Mac OS X
    Jan 28, 2015 10:59 AM in response to Briansyddall

    Wrong.  Done that several times and no luck.  Perhaps just using the 2.4Ghz freq. might work.

  • by don_wan,

    don_wan don_wan Jan 28, 2015 11:11 AM in response to Briansyddall
    Level 1 (0 points)
    Jan 28, 2015 11:11 AM in response to Briansyddall

    PLease read the posts. For those of us with wi-fi issues what you say is a fix is nothing but a temporary reprieve, that's' why there are 108 pages ! The cause (AWDL) has already been well documented (Google "wifried") and the latest update has still not addressed this software bug.

  • by Scottyboy99,

    Scottyboy99 Scottyboy99 Jan 28, 2015 12:26 PM in response to don_wan
    Level 1 (85 points)
    Apple Watch
    Jan 28, 2015 12:26 PM in response to don_wan

    Total joke from apple. ios 8.1.3 spends ages in beta and fixes jack all. There are many problems on top of the wifi that haven't been touched either. So dis illusioned. The release notes just mention stuff I didn't even know was broken! The wifi issue (AWDL) is the pits though. Mine is okayish but when AirPlay is enabled it becomes intermittent slow and erratic. God I wish for the good old ios 7 days. How did they manage to bodge ios 8 so bad. It's the worst ios of all time.

  • by mmurray47,

    mmurray47 mmurray47 Jan 28, 2015 3:37 PM in response to Scottyboy99
    Level 1 (0 points)
    Jan 28, 2015 3:37 PM in response to Scottyboy99

    But.. They sold over 75 million phones last quarter so... How could it be "the worst  iOS of all time"?  "...fixes jack all"? Ok... You're supposed to know everything (bugs) their development team knows?  So it looks like they wisely focused on security patching this time around.  Hats off to them for that.  I'd say based on their track record, they know what the %#!^ their doing. 

  • by Scottyboy99,

    Scottyboy99 Scottyboy99 Jan 28, 2015 3:49 PM in response to mmurray47
    Level 1 (85 points)
    Apple Watch
    Jan 28, 2015 3:49 PM in response to mmurray47

    I Just think it's a lousy ios. Six updates in and there are many bugs that didn't exist in ios7 still unaddressed. I suspect they won't do anytime soon or even if they do suddenly sort many of them then it'll be just before ios 9 gets thrown at us which will go and create many many more bugs.

     

    i Really liked ios 7, it was very stable and just worked. I wish they wouldn't impose a new iOS every year. Surely giving an ios a 2 - 3 year life cycle is better. Imagine how mature and stable the ios could become. They can introduce new features in incremental updates without re writing/ stitching together vast portions of the os and breaking stuff that didn't need fixing. Annoyingly you are compelled to update as some apps become ios 8 only. So you can't avoid it forever. Plus I would like the apple watch and that will require ios 8.

     

    its not that I hate apple, I still love their gear and will no doubt move from my 5s to a 6 when my contract is due to upgrade. But I am very very disappointed with ios 8. It's had the most issues I have seen. I think wifi is a core feature of the iphone or iPad so when you see update after update ignoring a serious issue to fix what seem like minor things it is annoying.

  • by Delid4ve,

    Delid4ve Delid4ve Jan 28, 2015 4:14 PM in response to E-2043
    Level 1 (0 points)
    Jan 28, 2015 4:14 PM in response to E-2043

    HI all

     

    i posted a while ago regarding these issues and was contacted and run numerous tests etc in direct communication with Apple.

     

    Today (not realising 8.1.3 had been released) I visited my local Apple store on a genius appointment. They finally accepted that there is a bug and even went to the extent of printing me out a report which states:

     

    Customet device is not holding the wifi connection to a secure network. Customer reports that the device will connect very close to the router but anything else the device shows that the password is incorrect. Customer has been in contact with AppleCare support and has restarted the device, performed a complete restore and the issue is still there. Known issue with AirPlay and the only solution is a replacement device. Urged customer to seek consumer law claim with EE.

    resolution: Service referral

    REason: carrier

     

    SO basically they have aemitted that there is a fault in this.  I will be contacting trading standards and also my solicitors as soon as possible.  If anyone knows where we stand with this under Uk consumer law then the info would be much appreciated.  Yes EE is the seller as it was part of a contract, but, they will not accept that this fault is on their behalf as an APPLE software update caused this. Where do we stand as this is not a clear cut case set out in sale of goods act or the EU directive.

  • by camjross,

    camjross camjross Jan 28, 2015 4:24 PM in response to Delid4ve
    Level 1 (10 points)
    Jan 28, 2015 4:24 PM in response to Delid4ve

    "they will not accept that this fault is on their behalf as an APPLE software update caused this"

     

    Who stated this? What update to what? Perhaps the software was fine and the hardware was faulty in the first place - only discovering once proper software was used? Can you please expand to be more specific? What device do you have? Did you upgrade the iOS version, if so from what to what? etc.

     

    Interesting that a UK retailer(?) won't accept a return for a diagnosed faulty item they sold (fault = can't accept software updates). Aussies - you have a choice, ether the place of purchase or the manufacturer - which ever you prefer. An no, you do not need a receipt, just proof of purchase. A bank statement or credit card statement should suffice as proof. Again, not legal advice - seek your own.

     

    Glad you have an avenue to a resolution. Can you please keep the thread updated with your (UK) experience in getting your issue resolved, I'm sure many people on here would appreciate it.

     

    Good luck.

  • by camjross,

    camjross camjross Jan 28, 2015 4:32 PM in response to mmurray47
    Level 1 (10 points)
    Jan 28, 2015 4:32 PM in response to mmurray47

    But.. They sold over 75 million phones last quarter so... How could it be "the worst  iOS of all time"?  "...fixes jack all"? Ok... You're supposed to know everything (bugs) their development team knows?  So it looks like they wisely focused on security patching this time around.  Hats off to them for that.  I'd say based on their track record, they know what the %#!^ their doing.


    Not sure if you're being sarcastic. Apple have a proven record of making great products - and making monumental f*ups, i.e. sacking Jobs, Apple Maps, iOS8, iPhone 4 antenna, Mobile Me, to name a couple of more publicised ones. There are of course the myriad of examples the wider public never hear about.


    There absolutely is an issue with iOS 8 and Yosemite.


    If anyone is thinking of updating to 8.1.3 - can you please take screen grabs of wifi performance before and after and post? That in fact would actually be helpful.

  • by Delid4ve,

    Delid4ve Delid4ve Jan 28, 2015 4:32 PM in response to camjross
    Level 1 (0 points)
    Jan 28, 2015 4:32 PM in response to camjross

    TThey accepted fault when stating : known issue with AirPlay

    BBeing an iphone 5 this is out of warranty.

    ios 7 (can't remember sub version) to all ios8 versions to date

    apple will not replace as it was not bought direct from them, the employee stated to me that if it had been purchased through them but not as part of a mobile contract then they would have replaced it (I assume for a newer model as don't think they hold 5 anymore)

    by stating that the resolution is a replacement device says to me that they have no intention of fixing this for older devices - all the information regarding this 'known issue' was pulled from his in store iPad device.

  • by mmurray47,

    mmurray47 mmurray47 Jan 28, 2015 6:43 PM in response to camjross
    Level 1 (0 points)
    Jan 28, 2015 6:43 PM in response to camjross

    Not being sarcastic.  Imperfect perfectionists with unrealistic expectations always intrigue me though. Seems they'd consider space shuttle mishaps like o rings and loose heat tiles monumental NASA f*ups too as opposed to the cutting edge technology pioneers they are.  Then there are, of course, the myriad of examples the wider public never knew about.

     

    iOS 8 and Yosemite are working great from where I sit.  In fact I'm getting ready to stagger upgrades to folks where I work to Yosemite after several months of running it myself.  Not a single problem - not even a hiccup. 

  • by camjross,

    camjross camjross Jan 28, 2015 6:57 PM in response to mmurray47
    Level 1 (10 points)
    Jan 28, 2015 6:57 PM in response to mmurray47

    Please, make sure you let us know how your roll out of Yosemite goes - across a range of devices and users. Will they all be connected via ethernet? Wifi? A mix? All have internet? Intranet? Firewalls? IP4 or IP6? DHCP or static IP? Servers? If so, what server setup? Running Bonjour? Wifi, using different routers or all Apple? Wifi range - extenders? Other devices being brought in that can conflict?

     

    I'd love to see the scope of your roll out and how, if any, of that configuration can be used in these situation, for other users listed in this thread, to get a similar 'great' experience, that you've manage to achieve.

     

    Hopefully, you'll keep us updated?

  • by mmurray47,

    mmurray47 mmurray47 Jan 28, 2015 7:04 PM in response to E-2043
    Level 1 (0 points)
    Jan 28, 2015 7:04 PM in response to E-2043
  • by mmurray47,

    mmurray47 mmurray47 Jan 28, 2015 7:07 PM in response to camjross
    Level 1 (0 points)
    Jan 28, 2015 7:07 PM in response to camjross

    Ha! I don't think I'll be wasting time updating anyone who'd ask if I'm connecting corporate users to ethernet (for starters) but there's lots of great YouTube tutorials available on the subject. Thats funny...

  • by camjross,

    camjross camjross Jan 28, 2015 7:13 PM in response to mmurray47
    Level 1 (10 points)
    Jan 28, 2015 7:13 PM in response to mmurray47

    Well, if you find Yosemite has issues on wifi, ethernet might just look like a good option. I know I've had to switch several Yosemite macs to ethernet just so they can function at a reasonable rate of network performance.

     

    That you won't update this thread or provide any specifics on how you're getting this great perormfance, kind of fly's in the face of a 'Support Discussion" eh?

     

    Anyway, all the best. I'm out.

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