E-2043

Q: iOS 8 Wi-Fi problems

WI-Fi problems on iPad Air, iPad mini with Retina display and iPhone 5S after upgrading to iOS 8.

Typical results from OOKLA Speedtest before upgrade: Ping 17 ms, Upload 21 Mbps, Download 4.4 Mbps

Typical results after upgrade: Ping 39 ms, Download 2.9 Mbps, Upload 0.47 Mbps

iPad 2 with iOS 7.1.2 get 15 Mbps download and 4.4 upload on the same network.

Resetting network settings on the iOS 8 devices did not improve the performance.

Changing band on the router from 2.4 GHz to 5 GHz did give me back the speed on all devices.

However the speed occasonally drops on the iOS 8 devices, and the signal strengt can go from full til lost connection without moving the devices.

Also sometimes the Wi-Fi SweetSpots app report 0 mbps when the signal strenght is indicated as full and then suddenly go up to around 58 Mbps again.

It is almost like the device is trying to use cellular network that I do not have on the iPads before it suddenly switches back to Wi-fi nettwork again.

I am thinking about going back to my iPad 2 with iOS 7.1.2 that is working perfectly until the Wi-Fi issues are resolved.

 

Any help will be very much appreciated!

iPad Air Wi-Fi, iOS 8

Posted on Sep 20, 2014 9:17 AM

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Q: iOS 8 Wi-Fi problems

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  • by PDXMRH,

    PDXMRH PDXMRH Mar 12, 2015 1:23 PM in response to friday-s
    Level 1 (0 points)
    Mar 12, 2015 1:23 PM in response to friday-s

    You're in the right spot. Welcome to wifi purgatory.

  • by friday-s,

    friday-s friday-s Mar 12, 2015 1:39 PM in response to PDXMRH
    Level 1 (0 points)
    Mar 12, 2015 1:39 PM in response to PDXMRH

    Thanks PDXMRH, I've been here a while but didn't realize it.  I've replaced hardware and even blamed the DSL company.  Typically my provider has issues so they are my first stop.  After ruling out their gear I worked backwards mostly fixating on the phones.  The iPads so far at least haven't done this but do drop regularly.  Our house is older with foil insulation (my guess at the cause) and has always had strange wireless characteristics.  At least I'm in mostly good company for this painful trip.  Hopefully Apple will hear the masses and figure out how to fix this problem or it will send at least our household to a new platform.  I was content with Apple until iOS 8 and this nonsense.  I'm game to try just about anything to stop this silliness.  I did try the DNS thing knowing it was a tweak but no joy.  3mb is bad enough at full speed but crippled by this is unusable.

    F

  • by mmurray47,

    mmurray47 mmurray47 Mar 12, 2015 7:09 PM in response to PDXMRH
    Level 1 (0 points)
    Mar 12, 2015 7:09 PM in response to PDXMRH

    Ah!  I get an honorable mention by name!  Thank you thank you! Glad to be back! 

     

    An Internet Troll as defined by Wikipedia and paraphrased: "a person who sows discord on the Internet by starting arguments or upsetting people".   If posting the success of others upset you, perhaps you’d like to explain why?

     

    Since I’m so famous, let me just say I’m not here to trample on people who are just trying to fix a legitimate issue they’re having.  Anyone reading, and for various reasons, enjoying these posts (like me) can tell who’s who.  I hope you all find joy soon.  Fact: I suggested possible router related issues here many pages back and some (albeit a few who reported back) apparently either figured out what worked for them on their own or listened to what I had to say and documented it.  Again - not a one size fits all solution and there's little postmortem but the posts I posted speak for themselves (that's a period).  Not so sure what’s wrong with that in your mind but… the following is to those who who'd try to have us all believe - let me see…

     

    - "wi-fried" (or whatever) is happening on some sort of mass scale

    - Apple doesn’t care about it’s customers

    - Steve Jobs is rolling in his grave

    - 668,000 views (not unique complaint posts) in this forum means…  (I guess a lot of people either figure something out from what they read here or they’re just curious like me)

    - Apple is expected to govern over and oversee and enforce the manufacturing of and wifi specification standards for all 3rd party wifi product manufacturers

    - A “wifi fix” will happen (some day) if enough people whine, moan, beg and throw stones. 

    - your router should be able to handle 6 devices in the house connected at the same time

    - iOS updates (heck all OS updates!) should stay 100% backwards compatible permanently

    - it couldn’t possibly be the quality or speed of the Internet Service provider’s stream. 

    - posting the success of others is somehow wrong and a waste of time because its iOS 8x and Apple’s fault.

    - replacing, tweaking, twerking, moving, swapping cables out, upgrading firmware or adjusting your antiquated router is a waste of time because its iOS 8x and Apple’s fault.

    - Trying something - anything - like Riddick’s cool DNS tweaks or just looking into JimHdk’s firmware suggestion is a waste of time because its iOS 8x and Apple’s fault.

    - Swapping a device out under warranty is a waste of time because its iOS 8x and Apple’s fault.

    - Swapping a warranted phone or iPad more than once if it fails to work on said wifi (right...throat clearing here) is out of the question!  Why? well because its iOS 8x and Apple’s fault!

    - Buying a different router, keeping the receipt and returning it if it doesn’t work is a waste of time because its iOS 8x and Apple’s fault.

    - Reading and implementing Apple’s guidelines on Wifi is a waste of time because its iOS 8x and Apple’s fault.

    - You shouldn’t hold your router manufacturer responsible if its not working with your Apple product because its (clearly) iOS 8x and Apple’s fault.

    - letting go of that beloved phone or iPad you dropped, dunked, over loaded, jail broke or worse shouldn’t matter!!!  Why!?  Yup…it’s iOS 8x and Apple’s fault.

    - ignoring whats stated expressly in the warranty is a waste of time because its iOS 8x and Apple’s fault (hmmm is Apple smart enough to know 3rd party interoperability isn’t a guarantee?  You betcha…)…

     

      - (HW for the U.S. “Apple does not warrant that the operation of the Apple Product will be uninterrupted or error-free” )

      - (HW U.K: This warranty does not apply to any non-Apple branded hardware products or any software, even if packaged or sold with Apple hardware)

     

     

    Guarantee... SOMEBODY will read this post, read between the lines, try something they hadn’t considered and they’ll benefit in some way…  Thats another period…

  • by Stanky,

    Stanky Stanky Mar 12, 2015 7:20 PM in response to mmurray47
    Level 1 (0 points)
    Mar 12, 2015 7:20 PM in response to mmurray47

    mmurray47 wrote:

     

    Ah!  I get an honorable mention by name!  Thank you thank you! Glad to be back!

     

    An Internet Troll as defined by Wikipedia and paraphrased: "a person who sows discord on the Internet by starting arguments or upsetting people".   If posting the success of others upset you, perhaps you’d like to explain why?

     

    Since I’m so famous, let me just say I’m not here to trample on people who are just trying to fix a legitimate issue they’re having.  Anyone reading, and for various reasons, enjoying these posts (like me) can tell who’s who.  I hope you all find joy soon.  Fact: I suggested possible router related issues here many pages back and some (albeit a few who reported back) apparently either figured out what worked for them on their own or listened to what I had to say and documented it.  Again - not a one size fits all solution and there's little postmortem but the posts I posted speak for themselves (that's a period).  Not so sure what’s wrong with that in your mind but… the following is to those who who'd try to have us all believe - let me see…

     

    - "wi-fried" (or whatever) is happening on some sort of mass scale

    - Apple doesn’t care about it’s customers

    - Steve Jobs is rolling in his grave

    - 668,000 views (not unique complaint posts) in this forum means…  (I guess a lot of people either figure something out from what they read here or they’re just curious like me)

    - Apple is expected to govern over and oversee and enforce the manufacturing of and wifi specification standards for all 3rd party wifi product manufacturers

    - A “wifi fix” will happen (some day) if enough people whine, moan, beg and throw stones.

    - your router should be able to handle 6 devices in the house connected at the same time

    - iOS updates (heck all OS updates!) should stay 100% backwards compatible permanently

    - it couldn’t possibly be the quality or speed of the Internet Service provider’s stream.

    - posting the success of others is somehow wrong and a waste of time because its iOS 8x and Apple’s fault.

    - replacing, tweaking, twerking, moving, swapping cables out, upgrading firmware or adjusting your antiquated router is a waste of time because its iOS 8x and Apple’s fault.

    - Trying something - anything - like Riddick’s cool DNS tweaks or just looking into JimHdk’s firmware suggestion is a waste of time because its iOS 8x and Apple’s fault.

    - Swapping a device out under warranty is a waste of time because its iOS 8x and Apple’s fault.

    - Swapping a warranted phone or iPad more than once if it fails to work on said wifi (right...throat clearing here) is out of the question!  Why? well because its iOS 8x and Apple’s fault!

    - Buying a different router, keeping the receipt and returning it if it doesn’t work is a waste of time because its iOS 8x and Apple’s fault.

    - Reading and implementing Apple’s guidelines on Wifi is a waste of time because its iOS 8x and Apple’s fault.

    - You shouldn’t hold your router manufacturer responsible if its not working with your Apple product because its (clearly) iOS 8x and Apple’s fault.

    - letting go of that beloved phone or iPad you dropped, dunked, over loaded, jail broke or worse shouldn’t matter!!!  Why!?  Yup…it’s iOS 8x and Apple’s fault.

    - ignoring whats stated expressly in the warranty is a waste of time because its iOS 8x and Apple’s fault (hmmm is Apple smart enough to know 3rd party interoperability isn’t a guarantee?  You betcha…)…

     

      - (HW for the U.S. “Apple does not warrant that the operation of the Apple Product will be uninterrupted or error-free” )

      - (HW U.K: This warranty does not apply to any non-Apple branded hardware products or any software, even if packaged or sold with Apple hardware)

     

     

    Guarantee... SOMEBODY will read this post, read between the lines, try something they hadn’t considered and they’ll benefit in some way…  Thats another period…

    Your post is entirely too long, somewhat nonsensical and includes a lot of bad grammar, punctuation, fonts, etc. I hereby revoke your famousness.

  • by mmurray47,

    mmurray47 mmurray47 Mar 12, 2015 7:40 PM in response to Stanky
    Level 1 (0 points)
    Mar 12, 2015 7:40 PM in response to Stanky

    Ha! LOL well I know in this bastion of great grammar and short posts, I'm likely lacking - but you can't take away my famousness or my opinions...

  • by old_chap,

    old_chap old_chap Mar 13, 2015 1:18 AM in response to ShagCA
    Level 1 (16 points)
    iPhone
    Mar 13, 2015 1:18 AM in response to ShagCA

    So my iPhone worked fine with IOS7, once updated to IOS8 (with each variation) it loses Wi-Fi continually. This happens at home, and I have swapped my router, and anywhere else I try to use Wi-Fi - including places it previously worked

     

    My wife has an old iPod Touch still running IOS6, no problems. My son has an Android phone, no problems. A friend has an iPhone 4 with IOS7, no problems. Another friend has an iPhone6 running IOS8 - continual drop-outs.

     

    But of course this can be nothing to do with Apple, can it?

     

    JimHdk has suggested the problem is routers unable to handle code from IOS8. Well I must bow to his superior knowledge, but if that was the case why have Apple not advised all router/hub manufacturers so they could provide a firmware patch to cope? Despite what Apple may think, there are more routers in the world than Apple products

     

    As ShagCA commented "You can't use logic with Apple hardcore fans. Apple is never to blame. You don't have to hang around long enough to know who they are. They are so out of touch with reality and get really defensive when someone blames Apple."

  • by JimHdk,

    JimHdk JimHdk Mar 13, 2015 5:33 AM in response to old_chap
    Level 7 (28,572 points)
    iPad
    Mar 13, 2015 5:33 AM in response to old_chap

    It does help if one actually reads the posts rather than simply responding. My post suggested two possibilities: router problems or hardware problems with your device. Since you seem to have ruled out the former it's almost certainly the latter, i.e., a hardware problem with your iPhone. Now before you respond with, "it must be iOS 8 since it happened after I installed it", consider that that could just be coincidental. At this point, 6 months after the release of iOS 8, more than 75% of the 100s of millions of iPhone, iPad, and iPod Touch users have adopted iOS 8. Do you think all of them are having WiFi connnection problem?

  • by old_chap,

    old_chap old_chap Mar 13, 2015 5:45 AM in response to JimHdk
    Level 1 (16 points)
    iPhone
    Mar 13, 2015 5:45 AM in response to JimHdk

    If it is due to hardware problems with Apple devices then surely that is their responsibilty? A number of people who have commented have devices under warranty, so why have Apple not replaced them rather than telling people to change their routers?

     

    Obviously there are millions of users, but how many have the problem without realising what is causing it or commenting on here?

     

    And why would a device that was working OK go wrong after a software update ?

  • by mmurray47,

    mmurray47 mmurray47 Mar 13, 2015 6:13 AM in response to JimHdk
    Level 1 (0 points)
    Mar 13, 2015 6:13 AM in response to JimHdk

    JimHdk:  I have no real proof - only speculation and suspicion. I won't name ANY names or "Aliases" but I've been reading a LOT of responses here and can't shake a nagging suspicion that this thread is infested with a combination of valid users and (a handful but prolfic) set of "not so valid" or fabricated users if you know what I mean... If you read enough comments across a handful of aliases, you'll start seeing patterns in logic, paragraph formation, word usage and substance.  What initially got me suspicious were those who seemed to refuse to take their NEW warranted products back for replacement - something most would do without even thinking about it.  AT least one person claimed to have returned a new device twice with no joy - then left it there (as far as I know). Here are the typical "markers" if you will:

     

    - I've been struggling with this for months

    - I've tried everything

    - It must be iOS 8x

    - Apple doesn't care

    - Some devices in the household work while others don't

    - I'm going droid next time

    - "Come on Apple FIX this!" (Like telling Ford to "fix" their shocks because they can feel bumps in the road)...

     

    Conspiracy theorist maybe but let's see who responds to this and how eh?

     

    In the meantime and so nobody can say I'm not making a real contribution, here's another mmurray47 positive News report posted by:

     

    nhcowboy

    Mar 10, 2015 3:40 PM

    Re: iOS 8 Wi-Fi problems

    in response to Riddick187

    "THanks for this advice, I tried it (re: DNS settings) and it does seem to make a noticeable difference so far."

  • by Carlcats,

    Carlcats Carlcats Mar 13, 2015 6:15 AM in response to old_chap
    Level 1 (0 points)
    Mar 13, 2015 6:15 AM in response to old_chap

    From Forbes Magazine:

     

    "The first: WiFried lives on. The infamous bug which causes heavily degraded, and sometimes entirely broken, wireless performance has not been squashed by iOS 8.2.

    The scourge of WiFried has resulted in dedicated websites and a quick Google search turns up more than 70,000 results. WiFried has also resulted in the single largest iOS thread on Apple’s official Support Communities forum. At the time of writing the thread has amassed 646,780 views and nearly 2,000 replies across 133 pages.

    Furthermore correspondence regarding WiFried has turned somewhat nasty. In recent months a number of thread users have accused Apple of deleting their comments and trying to sweep the issue under the carpet. I have been contacted by some of these users directly. Obviously it is impossible to confirm or deny these allegations, but it shows how emotive the topic has become."

    So I'm guessing we must wait a bit longer and HOPE that apple engineers fix this issue in the next iOS update..... Honestly I think they simply have not been able to find a solution, since it is an obvious problem that they certainly know about.

    Guess they spent all their resources on the watch release and the iOS update that would accommodate the new product (plus new potential customers), and simply have not or did not address the wifi issue because of lack of resources or simply because they are complaisant since we are existing customers..

    Bottom line:

    Wifi issue not fixed because..

    1) Engineers have not been able to find a fix

    2) Apple devoted all engineering resources to watch release

                                                           or

    3)  Microsoft business model... let the already captured market do the testing and report their efforts on forums like this to narrow the "fix" field for their engineers, and then later release the fix with reduced overhead 

  • by RParker,

    RParker RParker Mar 13, 2015 7:21 AM in response to danyboy2012
    Level 1 (0 points)
    Mar 13, 2015 7:21 AM in response to danyboy2012

    Did anyone even bother to consider that MAYBE the problem is the Access point itself?  You people have VERY short memories when it comes to technology, wireless STILL uses 2.4Ghz, the same technology in wireless phones, no not the CELLULAR \ DIGITAL phones, the old land line variety.

     

    I have a Dlink at home AND a Netgear and my Cable provider network router

     

    My cable router has ONLY 2.4Ghz.  My netgear has 5Ghz and 2.4Ghz but it's an N.  My Dlink has dual antennae MIMO and 5Ghz and it's an AC router.

     

    I use the EXACT same encryption WP2 security code, on 2.4Gz across ALL 3 routers and I get VERY different results.  The netgear DROPS after a few minutes have no idea why.  I got tired of diagnosing it, if I REMOVE encryption on Netgear it works perfect, so what does that tell you?  It MUST be a Netgear problem.  If I use 5Ghz it works but only PSK.  My DLink works but I have to reset it once a week because nothing connects until I do (there is no firmware update for this model).  It simply stops allowing connections over wireless (phones, laptop, etc), built in LAN still works.  A reset everything is good.

     

    My cable provider works perfect, ZERO problems.. but because its 2.4Ghz the range is a LOT lower than my 5Ghz routers.. thought DLink would be better sine iPhone 6 plus can connect to AC... I am not willing to invest in yet ANOTHER router to test or find out there is a different problem.

     

    My point is Apple cannot force everyone to use 1 protocol, over 1 type of router over 5Ghz, so there is NO "fix" for that, sorry to burst your bubble but the problem is NOT the phone or the iPad.

     

    Why is 2.4Ghz important, because it's susceptible to interference.  Your phone can only do so much, since wireless is everywhere the first thing I would do is get the FREE wifi scanner, and LOOK at all the wireless hot spots around you.  I BET there are many, and I BET there are many on the same channel.

     

    So 2.4Ghz can be interfered, there are only so many channels to choose from like 10 (depending on the router, it may or may not be changed).  I DOUBT seriously the phone is the issue.

     

    Another thing to try is a laptop, connect to the SAME WiFi access point that your phone is on, if it stays connected it might also be because the computer has a stronger signal than your phone.

     

    There are 2 rules for wifi.  First rule if your phone connects to WiFi elsewhere, the problem is NOT your phone.  PERIOD.  If it works it works, done.  You ONLY have a phone problem if your wifi refuses to work AT ALL.

     

    I don't care if your phone works while you are at work and at home but doesn't work at Best Buy.  DON'T CARE, your phone works.

     

    Why do you suppose Apple has not released a "fix" for WiFi? eh? Did you bother to ask yourself that question?  I have an answer.

     

    Because there is NO problem, the second rule to Wifi is there is NO standard for WiFi.  ZERO, none. There are frequencies 5GHz and 2.4GHz, there are router types, N, AC, G, A, B.. but the combinations of frequency, type and encryption is just impossible to keep up with.

     

    so my advice is to just let it go, so it doesn't work, its not the end of the world,

  • by SaltWaterBoater,

    SaltWaterBoater SaltWaterBoater Mar 13, 2015 7:27 AM in response to mmurray47
    Level 1 (5 points)
    Mar 13, 2015 7:27 AM in response to mmurray47

    It is plainly obvious that those that haven't experienced this WiFi problem (or aren't savvy enough to recognize they have it), will never wrap their heads around the fact that there is a WiFi issue baked into iOS 8.x that was not in iOS 7.x .  Due to their belief that Apple can do no wrong, they will always blame the (stupid) consumer for the problems.  Unfortunately for them, the proof is in the pudding.

  • by Csound1,

    Csound1 Csound1 Mar 13, 2015 7:27 AM in response to Stanky
    Level 9 (51,467 points)
    Desktops
    Mar 13, 2015 7:27 AM in response to Stanky

    Your post is entirely too long

    Yet you gave in to your desire to repost it

  • by baldy1983,

    baldy1983 baldy1983 Mar 13, 2015 7:30 AM in response to RParker
    Level 1 (0 points)
    Mar 13, 2015 7:30 AM in response to RParker

    "just let it go, so it doesn't work, its not the end of the world"

     

    Let it go????? I (and many others) have paid for a product that does not do what it should, and is advertised that it will do - to my knowledge that violates various consumer laws

     

    So why should I put up with a phone that will not connect reliably to wi-fi at ANY location? Why should I have to pay for data on 3G because the phone is incapable of connecting?

     

    Do you work for Apple?

  • by SaltWaterBoater,

    SaltWaterBoater SaltWaterBoater Mar 13, 2015 7:33 AM in response to RParker
    Level 1 (5 points)
    Mar 13, 2015 7:33 AM in response to RParker

    RParker

     

    You have no idea what this thread is about, do you??

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