E-2043

Q: iOS 8 Wi-Fi problems

WI-Fi problems on iPad Air, iPad mini with Retina display and iPhone 5S after upgrading to iOS 8.

Typical results from OOKLA Speedtest before upgrade: Ping 17 ms, Upload 21 Mbps, Download 4.4 Mbps

Typical results after upgrade: Ping 39 ms, Download 2.9 Mbps, Upload 0.47 Mbps

iPad 2 with iOS 7.1.2 get 15 Mbps download and 4.4 upload on the same network.

Resetting network settings on the iOS 8 devices did not improve the performance.

Changing band on the router from 2.4 GHz to 5 GHz did give me back the speed on all devices.

However the speed occasonally drops on the iOS 8 devices, and the signal strengt can go from full til lost connection without moving the devices.

Also sometimes the Wi-Fi SweetSpots app report 0 mbps when the signal strenght is indicated as full and then suddenly go up to around 58 Mbps again.

It is almost like the device is trying to use cellular network that I do not have on the iPads before it suddenly switches back to Wi-fi nettwork again.

I am thinking about going back to my iPad 2 with iOS 7.1.2 that is working perfectly until the Wi-Fi issues are resolved.

 

Any help will be very much appreciated!

iPad Air Wi-Fi, iOS 8

Posted on Sep 20, 2014 9:17 AM

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Q: iOS 8 Wi-Fi problems

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  • by RParker,

    RParker RParker Mar 13, 2015 7:33 AM in response to Carlcats
    Level 1 (0 points)
    Mar 13, 2015 7:33 AM in response to Carlcats

    Carlcats wrote:

     

    From Forbes Magazine:

     

    "The first: WiFried lives on. The infamous bug which causes heavily degraded, and sometimes entirely broken, wireless performance has not been squashed by iOS 8.2.

    The scourge of WiFried has resulted in dedicated websites and a quick Google search turns up more than 70,000 results. WiFried has also resulted in the single largest iOS thread on Apple’s official Support Communities forum. At the time of writing the thread has amassed 646,780 views and nearly 2,000 replies across 133 pages.

    Furthermore correspondence regarding WiFried has turned somewhat nasty. In recent months a number of thread users have accused Apple of deleting their comments and trying to sweep the issue under the carpet. I have been contacted by some of these users directly. Obviously it is impossible to confirm or deny these allegations, but it shows how emotive the topic has become."

     

    Complete BS, there is no evidence or epidemic of deleted threads.. The only reason to delete a thread would be because the language IN the response is a violation of TOS has nothing to do with Apple "sweeping it under the rug".  Total BS, stop grandstanding to make a point.

     

    Carlcats wrote:

     

    From Forbes Magazine:

     

    "The first: WiFried lives on. The infamous bug which causes heavily degraded, and sometimes entirely broken, wireless performance has not been squashed by iOS 8.2.

    Wireless performance is 100% dependent ON THE ROUTER \ ACCESS POINT, -- PERIOD--

     

    All you people make these crazy ideas in your head, but they are FALSE, the ROUTER is the problem NOT the phone.  If your phone works at your home and never drops, but it doesn't work at your job, DOESN'T MATTER!  Your PHONE WORKS FINE.

     

    Apple has not addressed it, because this is NOT a problem, your phone either works or it doesn't, they can't account for the hardware used as a router.

     

    That's the problem, therefore the problem is NOT the phone.

     

    If I take my phone and we have the same iOS version mine connects and yours doesn't guess what.. STILL not a problem, we basically ruled out Apple at that point as well.

     

    You people think All Apple does is sit there and do nothing and they spend 5 seconds looking at an issue, they spend countless hours researching problems which users NEVER give them credit..

     

    They take your phone with your iOS version (which is the reason they ask for a DETAIL of your phone specs) and test it on MANY routers with different protocols and they don't see a problem, if they can't reproduce it.. guess what?  It means AGAIN there is NO PROBLEM!!

     

    Learn wifi technology and architecture, when you do you will find out that's is a basic miracle any of our devices work all, let alone reliable.

     

    There is no Wifried, outage or problem with iPhone, PERIOD end of subject the problem is the ROUTER!!!!! 100% guaranteed.  Go buy a Book on WiFi Routers and protocols they will EDUCATE you.

     

    That's the real problem you users are NOT properly educated on this issue.

  • by baldy1983,

    baldy1983 baldy1983 Mar 13, 2015 8:05 AM in response to RParker
    Level 1 (0 points)
    Mar 13, 2015 8:05 AM in response to RParker

    Obviously I'm completely ignorant (not properly educated like you).

     

    To a simpleton like me it seems very strange that suddenly every router (from every different manufacturer) in the world developed a problem at the same time. And purely by coincidence this was when Apple launched IOS8

     

    It also seems strange that Windows and Android devices seem immune to this problem, as do Apple devices still running IOS7

     

    But what do I know

  • by amishmm,

    amishmm amishmm Mar 13, 2015 8:10 AM in response to RParker
    Level 1 (0 points)
    Mar 13, 2015 8:10 AM in response to RParker

    If its not Apple's problem and if its AP / router's problem:

     

    1) Apple should officially declare it here and close the thread.

    2) I have case pending with them from 1month.
    3) They have collected logs - that too two times - from me. (If its not apple issue then why two times?)
    4) After waiting for a week when I contacted them via e-mail - the reply I got was that engineering is working on it. Why did they reply so? Why did they simply not tell me that - "its your AP/router's fault. Please get new AP/router?"

     

    Can someone tell me?

  • by Csound1,

    Csound1 Csound1 Mar 13, 2015 8:17 AM in response to baldy1983
    Level 9 (51,467 points)
    Desktops
    Mar 13, 2015 8:17 AM in response to baldy1983

    Can you tell us where you got the information that "every router from every manufacturer in the world developed a problem at the same time" How many routers do you have?

  • by baldy1983,

    baldy1983 baldy1983 Mar 13, 2015 8:18 AM in response to amishmm
    Level 1 (0 points)
    Mar 13, 2015 8:18 AM in response to amishmm

    And if the problem is with the routers, why does Apple not advise (recommend?) which router is immune from this problem?

     

    Like I mentioned, why did every router decide to develop the problem at the same time Apple released IOS8?

  • by gadgetadam,

    gadgetadam gadgetadam Mar 13, 2015 8:20 AM in response to RParker
    Level 1 (0 points)
    Mar 13, 2015 8:20 AM in response to RParker

    The problem is IOS8.  Let me tell you why.

     

    This problem started happening when I installed IOS8.x on my iPad.  You can blame my AP/Router but my Girlfriend's iPad (IOS 8.x also) does not exibit WIFI slowness so that means my AP/Router is not the problem.  Also my slowness happens while connected to other WIFI networks so once again it's not my AP/Router. 

     

    With IOS8(pre 8.2)slowness would happen if my bluetooth was on.  When I shut it off it would be fine.  That proves that my WIFI hardware was not the problem.  If my hardware was bad then it would be slow all the time.  Now with the IOS8.2 update it's only slow when I have bluetooth on AND streaming audio to my bluetooth speaker.  Better but the problem still exists.  Please tell me how it's my AP/Router when I can recreate the problem turning on and off bluetooth and connecting bluetooth to something?  There is too much focus on the WIFI part because that's where we see a slowdown but bluetooth has nothing to with an an AP/Router but yet under certain circumstances it slows my iPad down but not others.  This problem does not exist on everyone's devices, just some and those some are us being vocal. 

     

    The problem is in IOS8.  You can sit there and tell us we're all wrong but we're seeing what we're seeing and it all points to IOS8. 

  • by baldy1983,

    baldy1983 baldy1983 Mar 13, 2015 8:25 AM in response to Csound1
    Level 1 (0 points)
    Mar 13, 2015 8:25 AM in response to Csound1

    That was being facetious - because anyone who claims they have a problem with their Apple device is told the problem is with the router

     

    Although I only have one router at home, the same problem occurs at work (7 different routers from 3 suppliers), 2 different cafes I use, 3 shopping malls, various friends houses. So probably 20 different routers

     

    And can you explain why in those locations people using Android or Windows devices or Apple products with IOS7 do not have problems?

  • by gadgetadam,

    gadgetadam gadgetadam Mar 13, 2015 8:22 AM in response to RParker
    Level 1 (0 points)
    Mar 13, 2015 8:22 AM in response to RParker

    How long did it take Apple to publicly come out with a "fix" regarding the grip of death?  Oh the fix was a bumper to insulate your hand from the externally exposed antenna.  If that design was so good how come they went back to internal antennas?  After people complained Apple finally came out and did something about it.  We're hoping they do something about IOS * practically making our devices useless. 

  • by gadgetadam,

    gadgetadam gadgetadam Mar 13, 2015 8:24 AM in response to RParker
    Level 1 (0 points)
    Mar 13, 2015 8:24 AM in response to RParker

    "Learn wifi technology and architecture, when you do you will find out that's is a basic miracle any of our devices work all, let alone reliable."

     

    Explain to me why having my bluetooth on, on connected to something, and off effect my WIFI speeds (18meg vs .33meg) or are you willing to say my bluetooth speaker is the problem also? 

  • by AlexWhit,

    AlexWhit AlexWhit Mar 13, 2015 8:30 AM in response to gadgetadam
    Level 1 (0 points)
    Mar 13, 2015 8:30 AM in response to gadgetadam

    bluetooth and some wifi go use the same 2.4 ghz spectrum. That may be why the slowdown but this was supposedly fixed in 802.11b standards. (I think it was that).  That may explain the slowdown with bluetoot but don't quote me on thisr

     

    only the the apple fanboys (the ones that are still going to buy the watch) are saying it is not apples issue.  It is too much of a coincidence that it all broke on installation of ios8

  • by Insiderinformation,

    Insiderinformation Insiderinformation Mar 13, 2015 8:50 AM in response to mmurray47
    Level 1 (0 points)
    Mar 13, 2015 8:50 AM in response to mmurray47

    mmurray47 claims that there are fabricated users because of similarity in comments. Perhaps it is because many people are having the same problem?

     

    "I've been struggling with this for months" - Because all problems seem to have started when IOS8 was launched months ago

     

    "I've tried everything". Yep, I have. Reseting, different settings, new router, getting phone exchanged by Apple (who wouldn't acknowledge it was software) yet replacement phone is no better

     

    "It must be iOS 8x". Perhaps you can explain why it happened when IOS8 was launched, devices still running IOS7 are OK

     

    "Apple doesn't care". Because they will not accept responsibilty

     

    "Some devices in the household work while others don't" True. In my house only devices running IOS8 have the problem, everything else is fine

     

    "I'm going droid next time". Possibly I will be one of these. I am on my third iPhone, I actually like the product but cannot accept the reliability and lack of support from Apple - and increase in my bill when the phone switches to 3G/4G

     

    "Come on Apple FIX this!" (Like telling Ford to "fix" their shocks because they can feel bumps in the road)..." If I had a Ford car with a defect I would expect it to be fixed. Car makers do recalls to rectify faults

     


    Riddick187 came up with a suggestion to change DNS settings. It has not resolved the main problem, but several people have advised it improves download/upload speed

  • by old_chap,

    old_chap old_chap Mar 13, 2015 8:59 AM in response to AlexWhit
    Level 1 (16 points)
    iPhone
    Mar 13, 2015 8:59 AM in response to AlexWhit

    Must be a coincidenc, couldn't possibly be due to an Apple software bug

     

    And I'm waiting to see the overnight queues outside Apple stores waiting to spend thousands and get a watch with a 3 hour battery life

  • by bobwild,

    bobwild bobwild Mar 13, 2015 9:07 AM in response to baldy1983
    Level 4 (1,633 points)
    Mar 13, 2015 9:07 AM in response to baldy1983

    "And can you explain why in those locations people using Android or Windows devices or Apple products with IOS7 do not have problems?"

    .. and can you explain why iPhones and iPads running IOS 8 in those locations do not have problems?

    I haven't been to the same locations as you but similar kinds of places and have had no wifi problems with my iPad. Friends with iPhones and iPads running IOS8 have also reported no wifi problems.

     

    When I upgraded to first IOS 8 release on my iPad I had no wifi connection. I reset the network on the iPad and it has worked 100% since through all the IOS 8 releases right up to 8.2.

  • by AlexWhit,

    AlexWhit AlexWhit Mar 13, 2015 9:06 AM in response to Insiderinformation
    Level 1 (0 points)
    Mar 13, 2015 9:06 AM in response to Insiderinformation

    Shhh don't mention that name you will start them all off again

     

    the DNS thin imho was a bit of a placibo unless you have an ipv6 ip address/subnet mask/compatible router and an ISP that supports IPv6 then it would not even get used

     

    i am not saying it didn't work for some people that have the comparable hardware but not far all.  Could be due to the amount of IP6 traffic on the net.

     

    it just seems bad that it worked on ios7+ but then as soon as io8+ gets installed the issues show up

  • by gadgetadam,

    gadgetadam gadgetadam Mar 13, 2015 9:32 AM in response to AlexWhit
    Level 1 (0 points)
    Mar 13, 2015 9:32 AM in response to AlexWhit

    I'm getting tired of explaining myself over and over so I'll try showing everyone what I'm seeing since installing IOS 8.2.  The speed thing would happen before 8.2 and during 8.x when bluetooth was just on and not connected to anything.  

     

    The audio is streaming from the internet, it's not local.

     

    https://www.dropbox.com/s/kisok1spqlisan2/00000.mp4?dl=0

     

    UPDATE, I did the same test with audio stored locally and my WIFI speeds drop to almost zero.  Like I said I was getting these WIFI results pre-8.2 but while on IOS8 just having bluetooth on.  My Girlfriend's iPad mini running 8.2 is not experiencing any issues so it's not my AP/Router.  Before you say it's my hardware there are others that have shut off bluetooth while on IOS8 where it has fixed their WIFI problems and I don't buy the reason that their hardware broke at the same times as mine. 

     

    A tablet should be able to get over 250K WIFI speeds and play audio over bluetooth but as you can see mine can't.  If I let it play eventually the music would stop as it can't download it fast enough. 

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