Q: iOS 8 Wi-Fi problems

Get a clue, LEARN technology and understand how things work.  The ROUTER, not the phone, not the iOS, not the version.. the ROUTER is the problem, PERIOD.

That's hilarious because there have been plenty of cases where the only devices having connectivity issues are iOS 8 devices... see my original post. Also, you're making an assumption that the router has wireless access point capabilities in the first place, which isn't the case for me since I have two dedicated AP's hooked up to a switch, then router. Sure most consumer wireless routers have wireless capabilities but you can't just make an assumption on the router being the point of failure, especially in a public area since the router and access points are also split up, though connectivity to those is a different animal altogether. I also wanted to point out that the two areas people have been experiencing issues in are performance and connectivity consistency. It's not that the devices won't connect, it's that they'll drop signal or performance significantly through prolonged usage. Users have disabled Bluetooth and Airplay on companion devices and that slightly mitigated the issue for them, but the issue remains, and mostly on iOS 8 devices.

You should really learn technology.

RParker wrote:

 

WiFi is about the ROUTER, and I can prove it.

 

You can't see the OBVIOUS reason why its not working, the only way WiFi is *NOT* working is if your phone NEVER connects to WiFi, that's ALL you need to know.

 

If it works for SOME routers, and not for others the problem is the *ROUTER*.

Ok lets say I agree with you that problem is ROUTER.

Now please please answer honestly without being biased.

I have opened case with Apple for 1 month and Apple took diagnostic logs from me.

If problem is my router. Why has Apple not closed my case telling me that:

"Based on the logs that you sent to us we can clearly tell that it is problem with your router not iOS or iPhone"

Isnt it simple?

Atleast tell me officially that its not their fault and I will not utter a single word after that.

And then Apple should also close this thread completely after declaring officially. (Isnt it right thing to do if its not Apple's fault?)

We have "host" user editing / deleting the posts - but not a single time they have said that - "IT IS YOUR ROUTER".

Why have they not written that? Any suggestion why is it so?

If they have already mentioned so in this thread - please tell me the link to that post and I will completely stop asking for solution.

Thank you

Insiderinformation wrote:

 

London Lad wrote:

 

It strikes me that the so called experts with lots of dots are not only in denial of the ios8 wi-fi bug but exceptionally rude and add nothing of worth to the thread. A quick look at their more recent activity just shows more of the same in other threads. Very strange indeed......??

And I thought this was very apt. The "experts" are contributing nothing, yet are rude to people who post tips & useful information - even Riddick187 is giving more advice

There is a valid explanation for this.

People are generally resistant to accept blame, the problem COULD be the user and most likely is.  but the "experts" try and explain things, the USERS throw the first salvo of attitude and defensive posturing even when they know they are wrong.

This is very clear to ANYONE that's ever worked in a call center or retail when customer complains... walk a mile in another shoes, and you will understand why "experts" get upset, because USERS will NOT listen or follow SIMPLE instructions when they are insistent the problem is NOT them.

This is why experts make USERS reset their power on a computer even when it's not necessary, they don't want to leave out ANY obvious or overlooked problems.

I remember one such call a woman (not trying to be sexist) calls and says her phone stopped connecting to her wiFi and she demanded it be fixed.

The tech tried to get the lady to reset the phone, and do a bunch of things first.. and the lady naturally was defensive because she ASSUMED it meant she had done something wrong, it was simply "routine" the eliminate the phone first.. then back track from there.

Well after an extended conversation because of the attitude and the apparent "waste of time" on the end of the customer, she was very busy, the tech moved on to the router..

Question:  Can you see lights on the router?

Lady (customer): no.

Question: OK, can you make sure the router is plugged in?

Lady: Well the power went off about 10 minutes before I called..

So laugh ALL you want but sometimes the obvious problems are NOT obvious to everyone

Experts are people too, the frustration comes when USERS will not do SIMPLE tasks to get information, like what version of iOS are you running and the answer is "the one that came with my phone"... that's NOT the question, go to settings and CHECK!

Hence the terse and presume rudeness its not rude or insensitive.. experts deal with people ALL the time, the only way to get their attention is to be direct or insistent.

RParker wrote:

 

Insiderinformation wrote:

 

London Lad wrote:

 

It strikes me that the so called experts with lots of dots are not only in denial of the ios8 wi-fi bug but exceptionally rude and add nothing of worth to the thread. A quick look at their more recent activity just shows more of the same in other threads. Very strange indeed......??

And I thought this was very apt. The "experts" are contributing nothing, yet are rude to people who post tips & useful information - even Riddick187 is giving more advice

There is a valid explanation for this.

 

People are generally resistant to accept blame, the problem COULD be the user and most likely is.  but the "experts" try and explain things, the USERS throw the first salvo of attitude and defensive posturing even when they know they are wrong.

 

This is very clear to ANYONE that's ever worked in a call center or retail when customer complains... walk a mile in another shoes, and you will understand why "experts" get upset, because USERS will NOT listen or follow SIMPLE instructions when they are insistent the problem is NOT them.

 

This is why experts make USERS reset their power on a computer even when it's not necessary, they don't want to leave out ANY obvious or overlooked problems.

 

I remember one such call a woman (not trying to be sexist) calls and says her phone stopped connecting to her wiFi and she demanded it be fixed.

 

The tech tried to get the lady to reset the phone, and do a bunch of things first.. and the lady naturally was defensive because she ASSUMED it meant she had done something wrong, it was simply "routine" the eliminate the phone first.. then back track from there.

 

Well after an extended conversation because of the attitude and the apparent "waste of time" on the end of the customer, she was very busy, the tech moved on to the router..

 

Question:  Can you see lights on the router?

 

Lady (customer): no.

 

Question: OK, can you make sure the router is plugged in?

 

Lady: Well the power went off about 10 minutes before I called..

 

So laugh ALL you want but sometimes the obvious problems are NOT obvious to everyone

 

Experts are people too, the frustration comes when USERS will not do SIMPLE tasks to get information, like what version of iOS are you running and the answer is "the one that came with my phone"... that's NOT the question, go to settings and CHECK!

 

Hence the terse and presume rudeness its not rude or insensitive.. experts deal with people ALL the time, the only way to get their attention is to be direct or insistent.

 

 

 

 

 

 

 

A variation on the computer helpdesk urban myth, goes back to 1997 - at that time it was Microsoft, so now it's evolved into a router.

 

http://www.snopes.com/humor/business/wordperfect.asp

 

 

Insiderinformation wrote:

 

I see that some of your posts have been deleted (as usual). Perhaps you could suggest to Mr Cook's secretary that someone could look into how these forums are moderated

 

It seems the experts can get away with anything, but others (us zeros) get comments deleted

If you would read through the ToU, you would probably understand.

Whilst I do not entirely agree in as much as many users complaining have jumped through hoops trying to get things working. Resets, new phones, tried other routers, firmware all updates etc etc I do realise there are many novice users not even doing some basics. I feel ios 8 has created some issues that didn't exist before. I am pleased various users everything appears fine, that's what we all want but I do encounter many people with issues. as a heavy user I notice problems quick, many of my family on a myriad of different routers see issues since ios 8 but their attitude is very much like much of the user base I suspect - doesn't matter, as long as it kind of works then just carry on. personally I cannot afford to buy am expensive new router. I already spent a lot of money on my kit. I wish I could but it's a non starter, even then there is no guarantee of success.

the trouble with this thread there are many wasted posts as silly feuds have built up and everyone has to take some responsibility, even the experts with zillions of points. your posts always seem more sensible but some posters are rude and seem to enjoy the battle and fuelling the flames. I think many of us have done all we can and will just hope ios 8.3 and beyond are better.

amishmm wrote:

 

RParker wrote:

 

WiFi is about the ROUTER, and I can prove it.

 

You can't see the OBVIOUS reason why its not working, the only way WiFi is *NOT* working is if your phone NEVER connects to WiFi, that's ALL you need to know.

 

If it works for SOME routers, and not for others the problem is the *ROUTER*.

 

Ok lets say I agree with you that problem is ROUTER.

 

Now please please answer honestly without being biased.

 

I have opened case with Apple for 1 month and Apple took diagnostic logs from me.

 

If problem is my router. Why has Apple not closed my case telling me that:

 

"Based on the logs that you sent to us we can clearly tell that it is problem with your router not iOS or iPhone"

 

Isnt it simple?

Yes it is that simple, but also political.  If they say its the router, they will get in deep water with your manufacturer, then they will get into legal problems with that router company.

Apple probably cannot official say "its the router" they have to have PROOF.

So they take the logs, analyze them, then try to ensure that 100% without a doubt it's the ROUTER, but with evidence to support.  Also they might be taking the logs and the router manufacturer to see if there are settings that will work better.  They might be going the extra mile (hopefully) by taking the same device and router and trying to come up with a solution on your behalf.. this may take a couple more months, because manufactures are SELDOM responsive or cooperative, they are like customers, they INSIST their stuff is perfect.

I didn't get involved with you on the router before now, so I am missing lots of info.. but did you change settings on the router, not general settings but try different encryption or security (including just no security at all for WiFi) just to see if it makes a difference?

Do you have a friend or family that has the same device to see if they can connect?

I am a tech, I deal with these problems ALL the time, it's frustrating when Apple (or any conmpany) is in the middle because it's ALL political games, that's all this is.  Someone needs to really have the cojones to just tell it like it is.

Router company fix your ****!!!!

I can do that, but Apple cannot unfortunately.

Tell me this, what is your router manufacturer, what is your current WiFi security and do you have problems with your device with any other router besides this one?

<Edited by Host>

baldy1983 wrote:

 

RParker wrote:

 

Insiderinformation wrote:

 

London Lad wrote:

 

It strikes me that the so called experts with lots of dots are not only in denial of the ios8 wi-fi bug but exceptionally rude and add nothing of worth to the thread. A quick look at their more recent activity just shows more of the same in other threads. Very strange indeed......??

And I thought this was very apt. The "experts" are contributing nothing, yet are rude to people who post tips & useful information - even Riddick187 is giving more advice

There is a valid explanation for this.

 

People are generally resistant to accept blame, the problem COULD be the user and most likely is.  but the "experts" try and explain things, the USERS throw the first salvo of attitude and defensive posturing even when they know they are wrong.

 

 

Well after an extended conversation because of the attitude and the apparent "waste of time" on the end of the customer, she was very busy, the tech moved on to the router..

 

Question:  Can you see lights on the router?

 

Lady (customer): no.

 

Question: OK, can you make sure the router is plugged in?

 

Lady: Well the power went off about 10 minutes before I called..

 

So laugh ALL you want but sometimes the obvious problems are NOT obvious to everyone

 

Experts are people too, the frustration comes when USERS will not do SIMPLE tasks to get information, like what version of iOS are you running and the answer is "the one that came with my phone"... that's NOT the question, go to settings and CHECK!

 

 

 

 

 

A variation on the computer helpdesk urban myth, goes back to 1997 - at that time it was Microsoft, so now it's evolved into a router.

 

http://www.snopes.com/humor/business/wordperfect.asp

 

 

So what are you saying, I am ebellishing or making this up?!?!?

The story isn't valid?  It doesn't have merit..what are you saying?  you said the magic word " variation ".. so not EXACT, therefore not a copy.

Stories can be similar doesn't mean they are NOT true.

RParker wrote:

 

So what are you saying, I am ebellishing or making this up?!?!?

Only you know the answer to that, and it's called embellishing.

Csound1 wrote:

 

RParker wrote:

 

So what are you saying, I am ebellishing or making this up?!?!?

Only you know the answer to that, and it's called embellishing.

Yeah I know how to spell I did a typo, thanks for giving me the benefit of the doubt in your sarcasm.

I guess you are the only one that is a "perfect" speller.

The story is true regardless of your findings or belief, don't care if you believe it or not, you just took and ENTIRE post and reduced it to one point, apparently you paraphrase and can't be bothered with reading huh?

The story was there for reference and not even the point of my post.

Just pointing out that you are the only one who knows the truth (or otherwise) of your story.

And yes, I am a 'perfect' speller,

I thought I'd try this again having made a few alterations and watered it down a bit to try to prevent it being deleted again.

Unfortunately this thread has been totally overrun and ruined by a few idiot trolls and naysayers recently who have driven away most of the people who were attempting to compare notes and make some form of informed technical diagnosis of the iOS8 Wi-Fi problem.

For the benefit of anyone who can't wade through all the bickering :-

The ios8.x Wi-Fi problem started after the launch of iOS8 and it is still present in iOS8.2. For me and a huge number of others it can manifest itself as poor Wi-Fi speeds, difficulty in connecting to a WAP (wireless access point) or Wi-Fi router, rejection of Wi-Fi passwords and very slow or no hand off in a cluster system or one with multiple WAPs. It can also cause poor airplay performance, no airplay and / or dropped airplay connexions. In some cases it can cause poor Wi-Fi performance on other equipment on the same Wi-Fi network as the ios device.

The probable cause is clearly documented on another web site.

None of the 'fixes' talked about here work although they may appear to do so as forcing a reconnection will often temporarily cure the Wi-Fi problems for a few minutes or even an hour or so in some circumstances but it is the reconnection that is having a temporary effect not the 'fix'

The other site explains the likely reason why.

Despite the trolls and the naysayers this is very real problem for a lot of people since they started running iOS 8 and there are numerous threads and sites complaining about it all over the web. In recent weeks national newspapers have taken up the cause of users who have received huge cellular data bills due to this problem i.e. they are connecting to cellular date when they would normally expect to be connected to Wi-Fi.

BTW I have no ‘dots’ on this forum but over the last 15years I did start-up, run, build and subsequently sell what has become one of, if not the, largest mobile phone insurance repair companies in the U.K. I remain a minority shareholder and have ready access to 40 plus skilled and experienced mobile phone engineers who repair or process up to 4000 handsets per month, so I do have a little experience in recognising the difference between a software problem and hardware faults, settings or Wi-Fi environment problems.

That you have no 'dots' signifies that in all the time you have spent here you have been unable to offer any help that any other poster was prepared to recognize as helpful.

It's a Belkin F7D1401 firmware 1.00.42

RParker wrote:

 

Apple probably cannot official say "its the router" they have to have PROOF.

 

So they take the logs, analyze them, then try to ensure that 100% without a doubt it's the ROUTER, but with evidence to support.  Also they might be taking the logs and the router manufacturer to see if there are settings that will work better.

 

I didn't get involved with you on the router before now, so I am missing lots of info.. but did you change settings on the router, not general settings but try different encryption or security (including just no security at all for WiFi) just to see if it makes a difference?

 

...

 

 

Tell me this, what is your router manufacturer, what is your current WiFi security and do you have problems with your device with any other router besides this one?

So you just proved it in your long post earlier, in your own way, that if anything is at fault - it is router - but Apple can not because it has no money to fight legally with that company and prove it to them that their product is at fault!!

That is great!

First of all if its that company's fault that company wont sue Apple at all because that company would be knowing that it is INDEED their product's fault - no point sueing APPLE as APPLE will easily prove it.

But I think you just gave a great idea to all electronic company.

Even if its fault in their product, they can simply avoid it and say - "Hey its not our fault but fault with other product - but we can not declare it officially because its political issue"!

Hurray - no need to ever resolve any faulty products!!

About what I did ... i have spent like 1 hour with Apple engineer on phone and he did everything he could but did not resolve my issue.

And I have already posted lengthy posts in past.. must be like 50-60 pages back around February 20-28 or so. I am not going to post it again and again for every person who comes and asks me what I tried etc. etc.

And 3rd - I am am IT engineer and I am in TCPIP/networking field from 1998. I myself develop software routers. Not bragging but felt that I need to inform so that people dont ask me to try very basic steps (like wifi setting etc etc)