E-2043

Q: iOS 8 Wi-Fi problems

WI-Fi problems on iPad Air, iPad mini with Retina display and iPhone 5S after upgrading to iOS 8.

Typical results from OOKLA Speedtest before upgrade: Ping 17 ms, Upload 21 Mbps, Download 4.4 Mbps

Typical results after upgrade: Ping 39 ms, Download 2.9 Mbps, Upload 0.47 Mbps

iPad 2 with iOS 7.1.2 get 15 Mbps download and 4.4 upload on the same network.

Resetting network settings on the iOS 8 devices did not improve the performance.

Changing band on the router from 2.4 GHz to 5 GHz did give me back the speed on all devices.

However the speed occasonally drops on the iOS 8 devices, and the signal strengt can go from full til lost connection without moving the devices.

Also sometimes the Wi-Fi SweetSpots app report 0 mbps when the signal strenght is indicated as full and then suddenly go up to around 58 Mbps again.

It is almost like the device is trying to use cellular network that I do not have on the iPads before it suddenly switches back to Wi-fi nettwork again.

I am thinking about going back to my iPad 2 with iOS 7.1.2 that is working perfectly until the Wi-Fi issues are resolved.

 

Any help will be very much appreciated!

iPad Air Wi-Fi, iOS 8

Posted on Sep 20, 2014 9:17 AM

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Q: iOS 8 Wi-Fi problems

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  • by Bootsox,

    Bootsox Bootsox Apr 11, 2015 11:40 PM in response to E-2043
    Level 1 (0 points)
    Apr 11, 2015 11:40 PM in response to E-2043

    For myself, with the advent of 8.3, things have improved to the point where I now have "semi-acceptable" WiFi connectivity.

     

    Glad to see Apple have gone some way towards acknowledgeding their past mistakes (albeit indirectly).

     

    Whether we ever get back to the "glory days" of IOS 7 is another matter.

  • by don_wan,

    don_wan don_wan Apr 12, 2015 2:55 AM in response to lotust
    Level 1 (0 points)
    Apr 12, 2015 2:55 AM in response to lotust

    many people with wi-fi issues on this forum have been approached by Apple, had logging installed etc. Before they launched an update with a supposed fix for wi- fi issues, wouldn't it have been a good idea to beta test that fix with the very people they have been in contact with known to have these issues?

  • by Csound1,

    Csound1 Csound1 Apr 12, 2015 5:09 AM in response to umsanpra
    Level 9 (51,467 points)
    Desktops
    Apr 12, 2015 5:09 AM in response to umsanpra

    umsanpra wrote:

     

    IOS 8.3 did NOT fix the wifi issue on my Iphone 4S. Did apple really tested this defect before having this updated in the release notes?

    After the 8.3 update, still my phone loses wifi connection in seconds. I am getting frustrated every time after hopefully going for new IOS upgrade which doesn't resolve my issue. This is a serious problem which apple has to look to keep their customers happy and stay with apple.

    Yet for many others it did, you must have a different problem

  • by Dratwister,

    Dratwister Dratwister Apr 12, 2015 5:32 AM in response to E-2043
    Level 1 (0 points)
    Apr 12, 2015 5:32 AM in response to E-2043

    iPad Air 2 Wifi.

     

    Didn't have a single issue with Wifi before 8.3

    Now with 8.3... This useless tablet only allows me to connect for 2-3 minutes before asking me to input password then ignore me. Have to turn off then turn on the wifi in order for it to "allow" me to connect for 2-3 more minutes.

     

    Funny thing is that this DIDN'T happen before. Apple said this 8.3 would fix wifi issue for some devices. But seem like they also put some other devices into problem.

     

    Good job Apple. Now I have to wait for next patch until I can use my tablet again.

  • by Csound1,

    Csound1 Csound1 Apr 12, 2015 5:37 AM in response to Dratwister
    Level 9 (51,467 points)
    Desktops
    Apr 12, 2015 5:37 AM in response to Dratwister

    Dratwister wrote:

     

    iPad Air 2 Wifi.

     

    Didn't have a single issue with Wifi before 8.3

    Now with 8.3... This useless tablet only allows me to connect for 2-3 minutes before asking me to input password then ignore me. Have to turn off then turn on the wifi in order for it to "allow" me to connect for 2-3 more minutes.

     

    Funny thing is that this DIDN'T happen before. Apple said this 8.3 would fix wifi issue for some devices. But seem like they also put some other devices into problem.

     

    Good job Apple. Now I have to wait for next patch until I can use my tablet again.

    You're not addressing Apple here, go to this link and tell them how you feel.

  • by Dratwister,

    Dratwister Dratwister Apr 12, 2015 5:43 AM in response to Csound1
    Level 1 (0 points)
    Apr 12, 2015 5:43 AM in response to Csound1

    Oh, good. Thank you.

    I'm wondering where can I get someone to help me rather than saying this wifi issue isn't true and you have to reset this, reset that blah blah blah... like my friends.

     

    Edit: Ehm... I cannot find the 8.3 version of iOS inside the feedback. Only 8.2 in the dropdown.

  • by GThrasher35,

    GThrasher35 GThrasher35 Apr 12, 2015 5:54 AM in response to Dratwister
    Level 1 (0 points)
    Apr 12, 2015 5:54 AM in response to Dratwister

    It's true that the IOS 8.3 update didn't fix all the issues for everybody.  Nobody here can help, just wait for the 8.3.1 patch that should hopefully be out soon.  WiFi has been connecting a bit better since the update but is far from fixed...Atleast they acknowledge there's an issue.  Connections are bad enough, but with airdrop and bluetooth on, the d/l and u/l diminish to near 0 for me....

  • by Paul Muad'dib House Atreides,

    Paul Muad'dib House Atreides Paul Muad'dib House Atreides Apr 12, 2015 7:10 AM in response to jorjitop
    Level 1 (16 points)
    Apr 12, 2015 7:10 AM in response to jorjitop

    iOS 8.3 fixed nothing for me. Maybe this was a design flaw with the Broadcom wifi chips and Apple has been trying to find a software solution to circumvent the hardware issue. It took them almost 7 months to attempt a fix which is unusual for the amount of wifi complaints I have seen. More than likely the problem has something to do with their new security features (Random MAC address, etc).

     

    Anyway, I have decided to stop by the Apple Store each time I go o the mall and have them swap out my iPhone 6 under warranty. If enough people do the same Apple may finally get the message that they messed up with iOS 8 wifi and find a permanent fix.

  • by Scottyboy99,

    Scottyboy99 Scottyboy99 Apr 12, 2015 7:20 AM in response to Paul Muad'dib House Atreides
    Level 1 (90 points)
    Apple Watch
    Apr 12, 2015 7:20 AM in response to Paul Muad'dib House Atreides

    I have nothing but complete sympathy for those that iOS 8 or various iterations of it has crippled their wifi. I am lucky that I never dropped out but I did have fluctuating speeds and inconsistent AirPlay presence. Under iOS 8.3 things are improved and more solid again. But it's clear apple have not found the magic formula yet and it's pretty poor it's taken as long as this to attempt an address of wifi. I still pine for iOS 7, iOS 8 has done more than cause wifi grief, there are bugs aplenty - anyway stick with it guys. Keep sharing your experiences and ignore the small minority that keep antagonising. I doubt we will find  solution together but you never know. Sadly I think it's only apple that can fix this. They need to give it the attention it deserves. Perhaps once the Apple watch has bedded in they will free up resources to concentrate on iOS 8 and it's issues.

  • by Philly_Phan,

    Philly_Phan Philly_Phan Apr 12, 2015 7:25 AM in response to Paul Muad'dib House Atreides
    Level 6 (13,576 points)
    iPhone
    Apr 12, 2015 7:25 AM in response to Paul Muad'dib House Atreides

    Paul Muad'dib House Atreides wrote:

     

    If enough people do the same Apple may finally get the message that they messed up with iOS 8 wifi and find a permanent fix.

    There are nowhere near enough individuals with issues to suggest that IOS-8 is messed up.

  • by Paul Muad'dib House Atreides,

    Paul Muad'dib House Atreides Paul Muad'dib House Atreides Apr 12, 2015 7:43 AM in response to Philly_Phan
    Level 1 (16 points)
    Apr 12, 2015 7:43 AM in response to Philly_Phan

    If it wasn't messed up then they wouldn't need a bug fix in a major iOS revision.

  • by Philly_Phan,

    Philly_Phan Philly_Phan Apr 12, 2015 8:23 AM in response to Paul Muad'dib House Atreides
    Level 6 (13,576 points)
    iPhone
    Apr 12, 2015 8:23 AM in response to Paul Muad'dib House Atreides

    Paul Muad'dib House Atreides wrote:

     

    If it wasn't messed up then they wouldn't need a bug fix in a major iOS revision.

    IOS-9 is out?

  • by elcpu,

    elcpu elcpu Apr 12, 2015 8:45 AM in response to GThrasher35
    Level 6 (16,265 points)
    Photos for Mac
    Apr 12, 2015 8:45 AM in response to GThrasher35

    GThrasher35 wrote:

    with airdrop and bluetooth on, the d/l and u/l diminish to near 0 for me....

     

    I am having the same problem.  With AirDrop and Bluetooth OFF I consistently get my rated ISP speeds on both my iPad Air and iPhone 5.  With them ON my DLs slow down to below 1 Mbps.  My wife's iPad Air behaves the same and 8.3 did not change this behavior.  I also have a MacBook Pro Retina (late 2014) and two Dell laptops and all show consistent speeds regardless of Bluetooth settings.  My solution for now is to turn AD and BT OFF, just live without them.  As you stated we will have to wait for another update to fix this bug.

     

    Some posters have stated that we are not addressing Apple here, only other users, however this is not true.  Apple employees read these posts and they have contacted several of us who reported problems in detail to install logging software and collect additional information.  I was contacted by an Apple employee (Kevin) who had been asked by Engineering to obtain additional information from me.  Kevin obtained my email address from my log-in name (elcpu) and stated that he contacted me as a result of my posts.  We exchanged telephone numbers and spoke several times.  So my recommendation to those still experiencing problems is to continue to summarize your Wi-Fi issues here.  Apple will read them and hopefully will address them in subsequent updates.

  • by Csound1,

    Csound1 Csound1 Apr 12, 2015 8:53 AM in response to elcpu
    Level 9 (51,467 points)
    Desktops
    Apr 12, 2015 8:53 AM in response to elcpu

    After a quick test I get

     

    Download, BT and AD off: 47.82Mb/s

    Download, BT and AD on: 48,14Mb/s

     

    Upload, BT and AD off: 9.81Mb/s

    Upload, BT and AD on: 9.37Mb/s

     

    From which I conclude that with IOS8.3 there is no significant difference between on, or off.

  • by elcpu,

    elcpu elcpu Apr 12, 2015 9:03 AM in response to Csound1
    Level 6 (16,265 points)
    Photos for Mac
    Apr 12, 2015 9:03 AM in response to Csound1

    I am glad that you are not having problems with AD and BT, however some are having problems indeed.  Under 8.2 you did not have any problems with Wi-Fi, connectivity or otherwise, but as we know by now many others did have problems, enough for Apple to acknowledge them and list various fixes for them in the 8.3 release notes.

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