Q: iOS 8 Wi-Fi problems

don_wan wrote:

many people with wi-fi issues on this forum have been approached by Apple, had logging installed etc. Before they launched an update with a supposed fix for wi- fi issues, wouldn't it have been a good idea to beta test that fix with the very people they have been in contact with known to have these issues?

What a great idea, wish Apple had done so.  They contacted me to collect extensive data but did not follow up.  Maybe in the future... 

elcpu wrote:

 

I am glad that you are not having problems with AD and BT, however some are having problems indeed.  Under 8.2 you did not have any problems with Wi-Fi, connectivity or otherwise, but as we know by now many others did have problems, enough for Apple to acknowledge them and list various fixes for them in the 8.3 release notes.

Which fact tells me that the problem is not systemic. Many reported the same problems with 8.2, 8.1 and 8.0 and claimed that it was a systemic problem with IOS8, but actual evidence is hard to find, and there are far more exceptions than there would be if it was systemic.

Good luck, data is needed

[quote]So my recommendation to those still experiencing problems is to continue to summarize your Wi-Fi issues here.  Apple will read them and hopefully will address them in subsequent updates.[/quote]There have been numerous news items published about how Apple users update their devices more than Android/Windows/etc. There have also been many reports that this trend is not continuing - ie" many Apple users have not upgraded to the most recent software.

I am in the 2nd group. When Apple released ios 7, I updated quickly - big mistake. While ios 7 was ok, several apps that I rely on were not. My life was miserable for a few weeks until everything once again started to work.

Having learned my lesson, I have been monitoring Gordon Kelly (& a few others) & this thread to see when it's safe to update to 8.x. I don't need the bleeding edge but I do need functionality as these silly little devices are now a key part of my life. Sure I'd love to have some of the new features from 8.x, but not at the possible loss of functionality.

I don't care about small bugs (fingerprint reader not working for iTunes store - not a big deal to me) but not having WiFi working well - that's a deal killer. Even though it's apparently a small portion of users that are impacted, if I happen to end up being in that subset - I'm screwed.

Apple needs to clean up it's act here or users will be slower & slower to update their software & some others will be pushed to try out the competition.

RL7836 wrote:

 

Apple needs to clean up it's act here or users will be slower & slower to update their software & some others will be pushed to try out the competition.

If you wish to try other devices feel free to do so, this is a free market and your choice of smartphone is entirely up to you.

Csound1 wrote:

Which fact tells me that the problem is not systemic. Many reported the same problems with 8.2, 8.1 and 8.0 and claimed that it was a systemic problem with IOS8, but actual evidence is hard to find, and there are far more exceptions than there would be if it was systemic. Good luck, data is needed

The Wi-Fi problems in iOS 8 are not systemic since they do not occur with every iOS device, just some of them. Several “experts” here stated in the past that there was nothing wrong with iOS 8 since they were not having problems. However as we know very well by now the problems were real indeed and Apple acknowledged this fact in their release notes for 8.3. The data is there, Apple has collected it from many of us but they have yet to resolve all the issues. With 8.3 they “appear” to have solved some but not all.

Revision is an incremental change (e.g. 8.2 to 8.3) not a new version (e.g. iOS 8 to iOS 9). None the less there are a lot of people having issues and it doesn't help to troll the forum attempting to start arguments.

I Have these connection issues and they got worse with 8.3 upgrade. My iPad recognizes my home network, and briefly connects if I turn wifi off then on.  Then it drops the wifi connection almost immediately. This does not happen if my computer is also on. i got occasional disconnects on my wifi before. All other non iOS device connect fine. 

Having seen the update appear last week, and after spending time logging and collecting information for apple after ios8.1.2 release I was hopeful for this update to fix my issues.

Having finally admitted the issues after months of denial (although in store genius appointment admitted issue and advised me to file a consumer law claim against the original retailer) I thought "hey they've finally fixed this".

Proceeded to update today on the iPhone 5 that I have that suffers a lot more than my 6, 5s, and ipad to test.  Returned home to connect to my Wifi, 2.4ghz band and instantly - Incorrect password.

NO FIX!

Surely you have enough data now apple to fix this, surely you should have contacted the people that supplied you with data to beta test this.  Nope.  Again we are back to where we started, an update that sure enough does not fix the wifi issue.  Forget about adding new emoticon keyboards and fixing minor bugs such as rotation issues, sort this MAJOR issue out that has plagued us for months and is a KEY part to the phones, after all what good is a new emoticon keyboard if I have no wifi to send an imessage anyway!

Im sure there will be a .1 release again in the next couple of weeks/days... Will it fix this.... Doubt it.

As PS61 stated, the purpose of this forum is to report issues and potential solutions, not to berate users. The post above by Delid4ve, as well as those by London_Lad, GadgetAdam and others, are the type we need here. London-Lad summarized good results with 8.3, Delid4ve and others were not as fortunate. Both types of reports are valuable, they provide feedback to other users and also to Apple (and yes, Apple reads these forums contrary to what some say). So thank you to those that have taken the time to list their experiences. Some of us appreciate your efforts. Hopefully 8.3.x will provide additional fixes.

My problems aren't getting or staying connected but speed.  I can consistently document significant loss of download speed  if either iPhone 5s is connected to wifi.  We have 2 iPad 4 and 2 iPhone 5s.  If either iphone is on wifi our already pitiful 3mb DSL speed drops to between .3 and .6 mb/s.  I intend to take a video to show this later today.  Bluetooth is not a factor.  Upload speed does not change either.  All are upgraded to 8.3.

I keep reading about people checking logs and I would really like to know where to find these.  I have a new (6 mos) Apple router (time capsule).

thx

friday-s

I think the logs people refer to are those that Apple obtained from some of us who posted here in detail. Some posters received emails from Apple employees asking if we wanted to help. As a result they installed logging software and collected information from our devices in an attempt to identify the issues.

I, too, am having issues with Wi-Fi connectivity since updating to IOS 8.3. I had no problem with 8.2, but now, I have went way over my data limit because my Wi-Fi connectivity continues to drop. I even tested it with my laptop and PS4 and have no problem staying connected. Please fix this, Apple, don't just address it. I'm to the point where I don't even want to use my phone until this issue is resolved. It's costing me money.

mleigh326 wrote:

 

I'm to the point where I don't even want to use my phone until this issue is resolved. It's costing me money.

Disable "Cellular data". That wont fix the issue but it wont switch to data connection when WiFi drops and hence you wont lose money.

Turn "Cellular data" on only when you want it.

I see people having issues with many different iOS devices but I have not experienced any wifi issues on an iPad3, iPhone5 or iPhone 4S. The problem is exclusive to my iPhone 6 (AT&T).

I am sitting here at work right now and my iPhone 6 (iOS 8.3) is connected to an 802.11n wireless network through a 2.4GHz Cisco AP. If I let the phone go to standby for more than 25-30 minutes then click it on it will show as connected to wifi but there is no network access. The phone does not switch over to LTE when this happens; It just sits on wifi with no network access. So while in standby I get no notifications at all (like email). My iPhone 5 and 4S have never shown this behavior on any version of iOS 8. This is the same exact problem I have at home with a 2.4Ghz Netgear router and the same exact problem my mother has 900 miles away with her iPhone 6 (Verizon) on a 2.4Ghz Linksys router.

Just a hypothesis, but maybe the phone is having a problem with the group key update interval (when WPA2 generates a new key)? Normally the update interval is set to 1800 or 3600 seconds on home routers (30 or 60 minutes) and that seems to correspond with when my phone loses network access in standby mode. Tonight I am going to set the update interval on my home router to 43200 seconds (12 hours) and see if it loses connectivity during the night.

Also, it would be interesting to know if these wifi issues are exclusive to 2.4GHz, 5GHz or both and if the network is using 20Mhz or 20/40MHz channel width.

Paul Muad'dib House Atreides wrote:

 

I am sitting here at work right now and my iPhone 6 (iOS 8.3) is connected to an 802.11n wireless network through a 2.4GHz Cisco AP. If I let the phone go to standby for more than 25-30 minutes then click it on it will show as connected to wifi but there is no network access.

I have exact same problem except that I dont have to wait for 25-30 minutes. For me it happens within 3-4 minutes.

i.e. It shows WiFi icon but can not access any site. Then I switch off wifi and switch it on. And all back to normal.

PS: Router is different but on 802.11n / 2.4GHz