E-2043

Q: iOS 8 Wi-Fi problems

WI-Fi problems on iPad Air, iPad mini with Retina display and iPhone 5S after upgrading to iOS 8.

Typical results from OOKLA Speedtest before upgrade: Ping 17 ms, Upload 21 Mbps, Download 4.4 Mbps

Typical results after upgrade: Ping 39 ms, Download 2.9 Mbps, Upload 0.47 Mbps

iPad 2 with iOS 7.1.2 get 15 Mbps download and 4.4 upload on the same network.

Resetting network settings on the iOS 8 devices did not improve the performance.

Changing band on the router from 2.4 GHz to 5 GHz did give me back the speed on all devices.

However the speed occasonally drops on the iOS 8 devices, and the signal strengt can go from full til lost connection without moving the devices.

Also sometimes the Wi-Fi SweetSpots app report 0 mbps when the signal strenght is indicated as full and then suddenly go up to around 58 Mbps again.

It is almost like the device is trying to use cellular network that I do not have on the iPads before it suddenly switches back to Wi-fi nettwork again.

I am thinking about going back to my iPad 2 with iOS 7.1.2 that is working perfectly until the Wi-Fi issues are resolved.

 

Any help will be very much appreciated!

iPad Air Wi-Fi, iOS 8

Posted on Sep 20, 2014 9:17 AM

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Q: iOS 8 Wi-Fi problems

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  • by Scottyboy99,

    Scottyboy99 Scottyboy99 Sep 23, 2014 1:42 PM in response to ITHero
    Level 1 (85 points)
    Apple Watch
    Sep 23, 2014 1:42 PM in response to ITHero

    Yeah they purposely make rolling back difficult and you can be sure something will go wrong. my cloud back up is now ios 8 anyway so that makes it a no go. They better fix things on ios 8.0.1 update. I have spent so much time trying to fix my phone that my wife is threatening to divorce me! She doesn't understand the stress ios 8 causes. Thanks a bunch apple.

  • by prodman1,

    prodman1 prodman1 Sep 23, 2014 1:54 PM in response to E-2043
    Level 1 (0 points)
    Sep 23, 2014 1:54 PM in response to E-2043

    I am having the exact problem. I really hope Apple is going to do something about this soon. It's made Airplay basically useless.

  • by ITHero,

    ITHero ITHero Sep 23, 2014 1:56 PM in response to Djfirefox
    Level 1 (0 points)
    Sep 23, 2014 1:56 PM in response to Djfirefox

    Hardware chips are not damaged by a software update.  In an earlier post, someone mentioned "WiFi device driver" and they are spot on.  The OS (IOS 8) in this example, communicates to the WiFi chip though a device driver.  In the Windows world, it is referred to as the HAL (Hardware Abstraction Layer). Unless that chip is an EPROM (Erasable/Programmable Read Only Memory), then there is no direct write to that chip.The device drivers are software code and I've seen poorly written ones that crash (aka memory leaks).  I think iPads run hot already.  They also have great thermal protection.  Mine has shutdown at a gig due to being directly in the sun.  So even if the code caused the WiFi chip (probably embedded on the board) to process unnecessary cycles and cause it to heat up, the thermal protection would shutdown the iPad. For those of you who think the IOS 8 update damaged your hardware, think again.

  • by billfrombeaverton,

    billfrombeaverton billfrombeaverton Sep 23, 2014 2:26 PM in response to E-2043
    Level 1 (0 points)
    Sep 23, 2014 2:26 PM in response to E-2043

    Before iOS 8 my iPad Air would occassionally have frustrating delays (running really slow going from one site to another, or navigating within some sites) but in the back of my mind, I figured a future update would take care of the problem...as this is my 3rd iPad I've gotten use to issues with Safari. And then I dowloaded iOS 8 and it's ridiculously slow. The "wheel" just spins and spins and half the time it will eventually change pages, while other times it just sits there spinning. The way I would "unstick" it in the past was simply put it in airplane mode for a few seconds and that would move things along, but that doesn't work with the issues with iOS 8.

     

    Earlier today I tried turning off the location services as someone on here suggested and that worked well. After awhile I turned it back on and I still was flying pretty good. Then all of a sudden things began to bog down. I ran Speedtest and my first test showed Ping at 96 ms and downloads at 0.04 Mbps. So I ran it again and got Ping 60 and download at 7.60. Then I did the old hold the home button while pressing the on/off button and shut it down for a few seconds. Powered it back up and ran Speedtest. My numbers were back to normal at Ping 11 ms and downloads at 56.86 Mbps. When Safari hangs up like it's doing with this latest update, it makes me seriously wonder how Apple justify doing roll outs like this. This is NOT a new issue for them, so you'd think they'd have figured it out by now. I've had 3 iPads since 9/2010...and every one of them has dealt with WIFI/Safari issues.

     

    By the way, our router is a Netgear R6300 1GB, so it's no slouch.

  • by ITHero,

    ITHero ITHero Sep 23, 2014 2:34 PM in response to billfrombeaverton
    Level 1 (0 points)
    Sep 23, 2014 2:34 PM in response to billfrombeaverton

    Hey Bill, have 2 brothers that live in Portland area (Tualitin and Tigard). I was a IT contractor/instructor at Intel there in Jones Farm for a few years.  Your Netgear R6300 is definitely "No Slouch".  I guess Apple is going to join the ranks of Microsoft.  Steve Jobs is probably rolling in his grave from this fiasco .

  • by Chichan_xp,

    Chichan_xp Chichan_xp Sep 23, 2014 2:44 PM in response to E-2043
    Level 1 (0 points)
    Sep 23, 2014 2:44 PM in response to E-2043

    Hi, I been using this IPad about a year and today I just upgraded to iOS 8 with the battery charged 100%. Then I notice my Wi-Fi connection kinda slow after the update then I just hit settings selected forget this network, restarted the iPad and then I connected to the same Wi-Fi and everything is O.K. I just let the iPad idle with Wi-Fi on to test and went to work and right now I have 55% after reading my email, checking the tips app and typing here to reply this answer.

     

    Chicha_xp

  • by billfrombeaverton,

    billfrombeaverton billfrombeaverton Sep 23, 2014 2:51 PM in response to ITHero
    Level 1 (0 points)
    Sep 23, 2014 2:51 PM in response to ITHero

    We moved up here 4 years ago and other than missing friends and family we like it up here.

     

    As far as Apple, the really frustrating thing is we love their products for the most part. The Safari WIFI issue is really my only major complaint and that's mainly because as I've stated above, every iPad we've had has dealt with this issue. All 3 have been WIFI only 64GB. So to have to continuously deal with the same issue to some extent for 4 years is crazy. But we keep going with Apple...so I guess I shouldn't complain, huh?

  • by DotPdf,

    DotPdf DotPdf Sep 23, 2014 3:00 PM in response to E-2043
    Level 1 (0 points)
    Sep 23, 2014 3:00 PM in response to E-2043

    Oh wow 20 pages already. Hopefully Apple will push an update soon.... until then we're out of luck.

  • by PhilipPeake,

    PhilipPeake PhilipPeake Sep 23, 2014 3:04 PM in response to ITHero
    Level 1 (4 points)
    Notebooks
    Sep 23, 2014 3:04 PM in response to ITHero

    I think Steve jobs may be responsible for the current culture of never, ever, admitting that there might be a problem.

    I would have hoped that with him gone Apple would be a little more open with the people that keep them in a job.

    Apparently, not enough execs have bitten the dust yet.

  • by Kris301,

    Kris301 Kris301 Sep 23, 2014 3:07 PM in response to PhilipPeake
    Level 1 (0 points)
    Sep 23, 2014 3:07 PM in response to PhilipPeake

    Too bad to hear so many people having issues. I'm using both an iPad air and an iPhone 52 without any trouble. I did try to check out the privacy, location services setting but im not able to get into the system map. My phone freezes completely when I try to access it, it does work on the iPad though. Maybe not related what so ever, just sharing so you know.

     

    good luck!!

  • by ITHero,

    ITHero ITHero Sep 23, 2014 3:10 PM in response to billfrombeaverton
    Level 1 (0 points)
    Sep 23, 2014 3:10 PM in response to billfrombeaverton

    Well, I started in IT long before Apple or Microsoft when Mainframes were "King of the Hill".  Not a big Safari fan, but don't like IE either.  They all have their pros and cons. Man, am I just lucky or what?  Safari loads fast my iPad 3, 4 and 5 (Air).  Haven't has any issues with BSOD, Safari (including uploads), Spotlight.  Now I probably just jinxed myself .

  • by ITHero,

    ITHero ITHero Sep 23, 2014 3:23 PM in response to PhilipPeake
    Level 1 (0 points)
    Sep 23, 2014 3:23 PM in response to PhilipPeake

    Well Philip, I think companies get too big and their products QC starts to falter. I started with IT back in the early 70's and have seen technology evolve over the years. Reminiscing about the first PC lug-able (8086 processor) running DOS and then Windows 2.0 and the Apple IIc.  Wow time flies.  It use to be where technology drove sales.  Now its the other way around and products are released before they are ready. I'm wondering if Apple wasn't releasing the iPhone 6, whether iOS 8 would have come later (after working out the bugs). In any event, that is the world we live in today.

  • by PhilipPeake,

    PhilipPeake PhilipPeake Sep 23, 2014 3:33 PM in response to Djraiu
    Level 1 (4 points)
    Notebooks
    Sep 23, 2014 3:33 PM in response to Djraiu

    Ok ... I have been monitoring the mac address of the iPad for a while now.

    It does not change when connected -- didn't think it would, that would be a much to basic mistake (even for Apple).

     

    That doesn't mean that the problems are not related to these changes though.

     

    Keep opening P1 tickets with Apple folks!

  • by PhilipPeake,

    PhilipPeake PhilipPeake Sep 23, 2014 3:42 PM in response to ITHero
    Level 1 (4 points)
    Notebooks
    Sep 23, 2014 3:42 PM in response to ITHero

    I started back on PDP11s and VAX running V7 Unix.

    At least I had the source, which was small enough to print out and put in a single lineprinter paper binder, so anything going wrong I could fix.

    On the hardware side, companies like DEC were (by today's standards) incredibly responsive.

     

    Personally, I would be a lot more forgiving if they would acknowledge the problem.

    This, combined with their trying to make my MacBook Pro look and behave like a cell phone is truly beginning to annoy me.

    Unfortunately, they know there is nowhere to go. Windows 8? Forget it. Linux - maybe in 50 years time at the current rate of progress in making a usable desktop system out of it.

     

    I now seriously regret buying an iPad. My Android phones, and Android tablet really just work. And if they don't, I can get root and diagnose/fix stuff myself.

  • by jorjitop,

    jorjitop jorjitop Sep 23, 2014 4:06 PM in response to PhilipPeake
    Level 1 (0 points)
    Sep 23, 2014 4:06 PM in response to PhilipPeake

    I wish you the best with all your Android devices.  They are all designed by Google to be spyware for them.  If you want your life on Google's servers, you will live to regret it.  You are right, though.  Google makes sure that their spyware is stable and secure.

     

    ps I started programming Fortran on an IBM 7090.

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