E-2043

Q: iOS 8 Wi-Fi problems

WI-Fi problems on iPad Air, iPad mini with Retina display and iPhone 5S after upgrading to iOS 8.

Typical results from OOKLA Speedtest before upgrade: Ping 17 ms, Upload 21 Mbps, Download 4.4 Mbps

Typical results after upgrade: Ping 39 ms, Download 2.9 Mbps, Upload 0.47 Mbps

iPad 2 with iOS 7.1.2 get 15 Mbps download and 4.4 upload on the same network.

Resetting network settings on the iOS 8 devices did not improve the performance.

Changing band on the router from 2.4 GHz to 5 GHz did give me back the speed on all devices.

However the speed occasonally drops on the iOS 8 devices, and the signal strengt can go from full til lost connection without moving the devices.

Also sometimes the Wi-Fi SweetSpots app report 0 mbps when the signal strenght is indicated as full and then suddenly go up to around 58 Mbps again.

It is almost like the device is trying to use cellular network that I do not have on the iPads before it suddenly switches back to Wi-fi nettwork again.

I am thinking about going back to my iPad 2 with iOS 7.1.2 that is working perfectly until the Wi-Fi issues are resolved.

 

Any help will be very much appreciated!

iPad Air Wi-Fi, iOS 8

Posted on Sep 20, 2014 9:17 AM

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Q: iOS 8 Wi-Fi problems

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  • by Csound1,

    Csound1 Csound1 May 27, 2015 7:10 AM in response to MagicStick
    Level 9 (51,447 points)
    Desktops
    May 27, 2015 7:10 AM in response to MagicStick

    MagicStick wrote:

     

    Up to date with what?

    Current WiFi Standards

  • by Csound1,

    Csound1 Csound1 May 27, 2015 7:14 AM in response to wobbly_bob
    Level 9 (51,447 points)
    Desktops
    May 27, 2015 7:14 AM in response to wobbly_bob

    wobbly_bob wrote:

     


    Reminds me of a film "Look who's talking"

     

    Why should users need to replace their kit? Why do they need to go through pages on here in the hope of finding something that may work? The issue was caused by software, so Apple need to provide a properly tested solution

     

    And your comment "that's not very nice of you" - I suppose insulting people & calling someone a nonce is nice?

    Some people are proactive and some of them fixed their issue, why do you discourage others from trying?

  • by MagicStick,

    MagicStick MagicStick May 27, 2015 7:15 AM in response to Csound1
    Level 1 (4 points)
    iCloud
    May 27, 2015 7:15 AM in response to Csound1

    I tried to refute your comment by checking what standards the sky router conforms too but I couldn't find any detail to so may be on to something there. If so VERY disappointing.

     

    http://www.sky.com/products/kit/sky-hub/

  • by Csound1,

    Csound1 Csound1 May 27, 2015 7:18 AM in response to MagicStick
    Level 9 (51,447 points)
    Desktops
    May 27, 2015 7:18 AM in response to MagicStick

    The Sky Router is an old product repurposed for Sky (it used to be an Amstrad product).

  • by Philly_Phan,

    Philly_Phan Philly_Phan May 27, 2015 7:24 AM in response to flacius
    Level 6 (13,576 points)
    iPhone
    May 27, 2015 7:24 AM in response to flacius

    flacius wrote:

     

    Pls remember: my iOS-devices lose the WiFi-signal sent by the current model (5th gen) of the Apple Airport TimeCapsule. What's more to say?

    What did Apple say when you contacted them?

  • by wobbly_bob,

    wobbly_bob wobbly_bob May 27, 2015 7:29 AM in response to Csound1
    Level 1 (0 points)
    May 27, 2015 7:29 AM in response to Csound1

    So your comment "Read through this thread, many solutions on offer" is helpful? How many workarounds have been suggested on the 195 pages, and which in your expert opinion should people use?

     

    And where have I told people not to try?

  • by Philly_Phan,

    Philly_Phan Philly_Phan May 27, 2015 8:03 AM in response to wobbly_bob
    Level 6 (13,576 points)
    iPhone
    May 27, 2015 8:03 AM in response to wobbly_bob

    wobbly_bob wrote:

     


    Reminds me of a film "Look who's talking"

     

    Why should users need to replace their kit? Why do they need to go through pages on here in the hope of finding something that may work? The issue was caused by software, so Apple need to provide a properly tested solution

     

    And your comment "that's not very nice of you" - I suppose insulting people & calling someone a nonce is nice?

    That means "do not try" any solutions on your own.

  • by wobbly_bob,

    wobbly_bob wobbly_bob May 27, 2015 8:16 AM in response to Philly_Phan
    Level 1 (0 points)
    May 27, 2015 8:16 AM in response to Philly_Phan

    So going back to answering comments to each other?

     

    "That means "do not try" any solutions on your own" Really? It is asking the question

  • by Philly_Phan,

    Philly_Phan Philly_Phan May 27, 2015 8:32 AM in response to wobbly_bob
    Level 6 (13,576 points)
    iPhone
    May 27, 2015 8:32 AM in response to wobbly_bob

    Yes, really.

  • by Csound1,

    Csound1 Csound1 May 27, 2015 9:17 AM in response to wobbly_bob
    Level 9 (51,447 points)
    Desktops
    May 27, 2015 9:17 AM in response to wobbly_bob

    wobbly_bob wrote:

     

    And where have I told people not to try?

    Right here

     

    Why should users need to replace their kit? Why do they need to go through pages on here in the hope of finding something that may work? The issue was caused by software, so Apple need to provide a properly tested solution

  • by don_wan,

    don_wan don_wan May 27, 2015 2:22 PM in response to Csound1
    Level 1 (0 points)
    May 27, 2015 2:22 PM in response to Csound1

    Not sure I follow the logic here. Wi-Fi standards are standards none the less whether they are old or new. Even if the Sky router does not support the latest standards ( and I'm not saying it doesn't, I just don't know) then if the device was working with the router before the iOS update, then it should work afterwards. Apple did not say the upgrade would remove compatibility with any wi-fi standards old or new, did they?

  • by Csound1,

    Csound1 Csound1 May 27, 2015 2:26 PM in response to don_wan
    Level 9 (51,447 points)
    Desktops
    May 27, 2015 2:26 PM in response to don_wan

    I have a house in S.London (Blackheath to be precise) and I have Sky as my provider.

     

    Believe what you will the hardware they provided me with was ancient junk. So I don't use it other than as a modem.

  • by don_wan,

    don_wan don_wan May 27, 2015 3:34 PM in response to Csound1
    Level 1 (0 points)
    May 27, 2015 3:34 PM in response to Csound1

    Even accepting your opinion that the Sky router is "ancient junk" does not change the fact that it's wi-fi, like the wi-fin on any router, will work to one or more specified standards. So if MagicStick's device worked to the Sky router before the upgrade, then,it has to work after the upgrade. There can therefore only be three reasons why it did not..

     

    1. Apple changed the Wi-fi so it is no longer compatible with one or more of the standards.

    2. Apple dropped support for one or more of the older standards

    3 The iOS upgrade has caused some issue on some devices which prevent Wi-fi working corectly.

     

    I Think we can rule out reason 1, and Apple didn't say anything about the upgrade affecting compatibility with older standards, so only left with reason 3.  The fact that changing the router does appear to fix the issue for some of the affected users, I would suggest is down to the fact that later models will be able to work to more wi-fi standards than older models, and that certain combinations of wi-fi configurations may be less suceptible to the issue. Newer routers will offer a greater number of wi-fi configurations possible,

     

    What would be really interesting would be for someone who has changed their router, to set up the wi-fi on the new router to the same same as on the old router in terms of mode, channel etc. and see if the wi-fi issues return.

  • by amishmm,

    amishmm amishmm May 27, 2015 6:08 PM in response to don_wan
    Level 1 (0 points)
    May 27, 2015 6:08 PM in response to don_wan

    From apple's WiFi specifications:

     

    https://www.apple.com/in/iphone-6/specs/

     

    All Models: 802.11a/b/g/n/ac Wi‑Fi

     

    Which means that Apple claims that it will work even with ANCIENT WiFi router.

     

    So those who claimed that WiFi routers with OUTDATED SPECFICATION are not supported., Can they  please tell what exactly should one look for when purchasing new router that is NOT in old router and NOT supported by iPhone?

     

    There should be name of exact specification which Apple stopped supporting because I can clearly see that APPLE in their specifications have mentioned that ANCIENT 802.11a is ALSO SUPPORTED. So any router made after 1999 is also supported.

     

    What exactly is NOT supported by Apple. Can you give us link to Apple's declaration stating so - before telling us ALL to buy new router because our old router is OUTDATED.

     

    Please try to give honest reply instead of insulting reply.

  • by Philly_Phan,

    Philly_Phan Philly_Phan May 27, 2015 8:37 PM in response to amishmm
    Level 6 (13,576 points)
    iPhone
    May 27, 2015 8:37 PM in response to amishmm

    You did, of course, confirm that the Sky router does, in fact, comply with the old spec?  I'm not interested in what they claim that they comply with.  I'm interested in whether or not they really do comply.

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