E-2043
Level 1 (2 points)

Q: iOS 8 Wi-Fi problems

WI-Fi problems on iPad Air, iPad mini with Retina display and iPhone 5S after upgrading to iOS 8.

Typical results from OOKLA Speedtest before upgrade: Ping 17 ms, Upload 21 Mbps, Download 4.4 Mbps

Typical results after upgrade: Ping 39 ms, Download 2.9 Mbps, Upload 0.47 Mbps

iPad 2 with iOS 7.1.2 get 15 Mbps download and 4.4 upload on the same network.

Resetting network settings on the iOS 8 devices did not improve the performance.

Changing band on the router from 2.4 GHz to 5 GHz did give me back the speed on all devices.

However the speed occasonally drops on the iOS 8 devices, and the signal strengt can go from full til lost connection without moving the devices.

Also sometimes the Wi-Fi SweetSpots app report 0 mbps when the signal strenght is indicated as full and then suddenly go up to around 58 Mbps again.

It is almost like the device is trying to use cellular network that I do not have on the iPads before it suddenly switches back to Wi-fi nettwork again.

I am thinking about going back to my iPad 2 with iOS 7.1.2 that is working perfectly until the Wi-Fi issues are resolved.

 

Any help will be very much appreciated!

iPad Air Wi-Fi, iOS 8

Posted on Sep 20, 2014 9:17 AM

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E-2043

Q: iOS 8 Wi-Fi problems

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  • Helpful answers

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  • by Dancer1003,

    Dancer1003 Dancer1003 Sep 26, 2014 9:27 AM in response to ekf815
    Level 1 (4 points)
    iPhone
    Sep 26, 2014 9:27 AM in response to ekf815

    I feel like georgemadeira: I'm not normally an idiot, but I'm feeling like one now -- especially when I look at how far over my data plan I've drifted while waiting for a correction to the wifi problem. When Windows pushes new operating systems, I never, ever download them until all the problems are resolved, and we all know why. I've never had that problem with Apple though. Every new iOS, every update to an app, etc., I found safe to download and never waited to see if they were problematic. This is the first time Apple's disappointed me in that regard, so I'm inclined to cut them some slack for allowing a business decision to override their tech sense. On the other hand, I don't want to wait forever for my devices to find their home network again. Like ekf815, I'm perilously close to exceeding my data limit, and I really don't want to literally keep paying for Apple's mistake.

  • by milvetvetretired,

    milvetvetretired milvetvetretired Sep 26, 2014 9:34 AM in response to pberk
    Level 1 (0 points)
    Sep 26, 2014 9:34 AM in response to pberk

    Didnt fix the issue.

  • by nephipower,

    nephipower nephipower Sep 26, 2014 9:35 AM in response to KonnectDavid
    Level 1 (0 points)
    Sep 26, 2014 9:35 AM in response to KonnectDavid

    I would just like to say I always hate when people post videos showing how to fix something.

     

    I always prefer to have the steps outlined in text in a post rather than having to waste minutes to listen to someone explain something in a video that is usually poorly made. IMO it is so much easier to see things outlined in written steps.

  • by KonnectDavid,

    KonnectDavid KonnectDavid Sep 26, 2014 9:41 AM in response to nephipower
    Level 1 (0 points)
    Sep 26, 2014 9:41 AM in response to nephipower

    I can appreciate that, I did what I did so that I only had to do it once and I tried to make it as quick and painless as possible and outlined the areas in the video as well.

     

    Also wanted to place it where others could find it that may not be in this forum and having the same issue.

  • by milvetvetretired,

    milvetvetretired milvetvetretired Sep 26, 2014 9:44 AM in response to Dancer1003
    Level 1 (0 points)
    Sep 26, 2014 9:44 AM in response to Dancer1003

    If you can, switch to your 5ghz wifi.  It fixed my issue with wifi

  • by mogulmedia,

    mogulmedia mogulmedia Sep 26, 2014 9:47 AM in response to KonnectDavid
    Level 1 (5 points)
    Sep 26, 2014 9:47 AM in response to KonnectDavid

    Apologies if that wasn't your intention. Just saw the repeated reply a number of times on a couple of pages so thought you may be promoting.

  • by Prewelli,

    Prewelli Prewelli Sep 26, 2014 9:56 AM in response to serg3014
    Level 1 (0 points)
    Sep 26, 2014 9:56 AM in response to serg3014

    I Too have numerous problems - have just received updaye to Ios8.0.2 but very nervous o install want to go back to 7 - as I am so reliant on internet for communication will have to go apple store and book appointment at Genius bar - really fed up would never get another ipad cannot believe apple have let people down so badly

  • by Prewelli,

    Prewelli Prewelli Sep 26, 2014 9:57 AM in response to milvetvetretired
    Level 1 (0 points)
    Sep 26, 2014 9:57 AM in response to milvetvetretired

    HOw do you do this?  Non techy person - do you do it on modem thimging router on on pad?

  • by pberk,

    pberk pberk Sep 26, 2014 9:59 AM in response to milvetvetretired
    Level 2 (298 points)
    Sep 26, 2014 9:59 AM in response to milvetvetretired

    Great tip... my speeds are blazing now...

  • by Prewelli,

    Prewelli Prewelli Sep 26, 2014 10:00 AM in response to SaltWaterBoater
    Level 1 (0 points)
    Sep 26, 2014 10:00 AM in response to SaltWaterBoater

    IS it difficult for a non techy dumb blonde to revert to IOS 7 - hate 8 and dont want to risk the Fix.  Dont understand how I would change router we have super fibre broadband

  • by waterbear_,

    waterbear_ waterbear_ Sep 26, 2014 10:08 AM in response to Nathan7593
    Level 1 (0 points)
    Sep 26, 2014 10:08 AM in response to Nathan7593

    Still having problems after network reset

  • by Prewelli,

    Prewelli Prewelli Sep 26, 2014 10:23 AM in response to KonnectDavid
    Level 1 (0 points)
    Sep 26, 2014 10:23 AM in response to KonnectDavid

    HAve watched the video befor I do it need to understand what8.8.8 actually does and becsure it is not going to damage my ipad air- can you explain for a non techy blonde.  Having recklessly upgarded to IOs8 , lost data and keep losing connectivity I am cery sad

  • by NSL CB,

    NSL CB NSL CB Sep 26, 2014 10:42 AM in response to E-2043
    Level 1 (0 points)
    Sep 26, 2014 10:42 AM in response to E-2043

    I had this problem with my ipad mini - very slow internet after IOS 8 upgrade. I tried all of the make do 'solutions' offered by others on the forum and even 'downgraded' back to 7.1.2. To my horror the problem was still there even after I downgraded so decided to contact Apple Support through their text chat service. They told me that the connection issue is due to a software conflict as part of the upgrade.

     

    Apple guided me through the solution which is  to put the device into 'recovery mode'  and do a 'restore without backup' through ITunes, effectively wiping the device clean. This then installed the latest IOS 8.0.2 which is now running absolutely perfectly.

     

    LESSON: CONTACT APPLE SUPPORT I N THE FIRST INSTANCE. They were not impressed about me doing the 'downgrade'!!

  • by KonnectDavid,

    KonnectDavid KonnectDavid Sep 26, 2014 10:46 AM in response to Prewelli
    Level 1 (0 points)
    Sep 26, 2014 10:46 AM in response to Prewelli

    Sure, changing the DNS (the number I provided in the video) will not harm your iDevice in any way.  All networking requires DNS, and typically you never have to mess with this since it is usually assigned by your router at your home or office.  What you will be doing is changing from what that router is assigning you automatically to a manual entry.  8.8.8.8 is a DNS server operated by Google, it will perform the operation as what is automatically assigned by your router, but hopefully this will fix the network issues you are having right now as well.

     

    Hope that helped further.

  • by nephipower,

    nephipower nephipower Sep 26, 2014 10:52 AM in response to NSL CB
    Level 1 (0 points)
    Sep 26, 2014 10:52 AM in response to NSL CB

    NSL CB wrote:

     

    I had this problem with my ipad mini - very slow internet after IOS 8 upgrade. I tried all of the make do 'solutions' offered by others on the forum and even 'downgraded' back to 7.1.2. To my horror the problem was still there even after I downgraded so decided to contact Apple Support through their text chat service. They told me that the connection issue is due to a software conflict as part of the upgrade.

     

    Apple guided me through the solution which is  to put the device into 'recovery mode'  and do a 'restore without backup' through ITunes, effectively wiping the device clean. This then installed the latest IOS 8.0.2 which is now running absolutely perfectly.

     

    LESSON: CONTACT APPLE SUPPORT I N THE FIRST INSTANCE. They were not impressed about me doing the 'downgrade'!!

    I would keep an eye on things to see if it stays fixed. I tried a restore and setup as new device when 8.0.0 a few days ago.

     

    It worked alright for the first day or so and then the problems started happening again.

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