E-2043

Q: iOS 8 Wi-Fi problems

WI-Fi problems on iPad Air, iPad mini with Retina display and iPhone 5S after upgrading to iOS 8.

Typical results from OOKLA Speedtest before upgrade: Ping 17 ms, Upload 21 Mbps, Download 4.4 Mbps

Typical results after upgrade: Ping 39 ms, Download 2.9 Mbps, Upload 0.47 Mbps

iPad 2 with iOS 7.1.2 get 15 Mbps download and 4.4 upload on the same network.

Resetting network settings on the iOS 8 devices did not improve the performance.

Changing band on the router from 2.4 GHz to 5 GHz did give me back the speed on all devices.

However the speed occasonally drops on the iOS 8 devices, and the signal strengt can go from full til lost connection without moving the devices.

Also sometimes the Wi-Fi SweetSpots app report 0 mbps when the signal strenght is indicated as full and then suddenly go up to around 58 Mbps again.

It is almost like the device is trying to use cellular network that I do not have on the iPads before it suddenly switches back to Wi-fi nettwork again.

I am thinking about going back to my iPad 2 with iOS 7.1.2 that is working perfectly until the Wi-Fi issues are resolved.

 

Any help will be very much appreciated!

iPad Air Wi-Fi, iOS 8

Posted on Sep 20, 2014 9:17 AM

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Q: iOS 8 Wi-Fi problems

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  • by brianfromport richey,

    brianfromport richey brianfromport richey Sep 21, 2014 2:04 PM in response to E-2043
    Level 1 (15 points)
    Sep 21, 2014 2:04 PM in response to E-2043

    I Was/am having the wifi problems as everyone else on here when I'm at home. I am on Verizon fios with their router. I am currently at Disney world with the family and am connected to their wifi which is sponsored by AT&T and have had zero connection issues or wifi speed issues over the last 24 hours. I'm not sure how their wifi is setup so I'm sure it is IOS 8 with certain routers? Or types/speed of connections?

  • by Pw33308,

    Pw33308 Pw33308 Sep 21, 2014 2:18 PM in response to E-2043
    Level 1 (0 points)
    Sep 21, 2014 2:18 PM in response to E-2043

    My iPad Air 64gb wi-fi disconnects about every 15 minutes. I have to go to settings and turn it off and on again. Not happy

  • by weedogt,

    weedogt weedogt Sep 21, 2014 2:19 PM in response to Pw33308
    Level 1 (0 points)
    Sep 21, 2014 2:19 PM in response to Pw33308

    I have the same problem; after upgrading to iOS 8 on my iPhone 5 the wifi connection has gone from rock solid to very unstable. I have to go to settings and turn off/on all the time.

  • by robert4korea,

    robert4korea robert4korea Sep 21, 2014 3:02 PM in response to E-2043
    Level 1 (0 points)
    Sep 21, 2014 3:02 PM in response to E-2043

    I have seen someone else's message regarding 5G connection, once I connected my iPad Air and my wife iPad Mini Retina to 2G, my problems stopped. This is definitely an issue, and we need it fixed.

  • by BatmanX,

    BatmanX BatmanX Sep 21, 2014 3:52 PM in response to E-2043
    Level 1 (10 points)
    Sep 21, 2014 3:52 PM in response to E-2043

    I have this exact same problem. I noticed it just after I updated to IOS 8. I was I was trying to stream music to my airplay JBL Soundfly and the sound quality was extremely poor and it kept cutting out. Also the wifi will not work from my bed anymore when it used to work perfectly before the update.

  • by hiZis.foo,

    hiZis.foo hiZis.foo Sep 21, 2014 5:09 PM in response to E-2043
    Level 1 (0 points)
    Sep 21, 2014 5:09 PM in response to E-2043

    I have similar troubles with my iPad Air Wi-Fi. My router is located quite far away from my PC and iPad usually. And before iOS8 it was quite fine. Now it's a different story: when iPad is connected to Wi-Fi and tryes to load something the whole network goes down! I do continuous ping from my PC to my router and it shows usual response time – 1-3 ms. After iPad comes online it goes nuts: response time becomes from more than a second to infinity. And internet on iPad itself is not working at all. After I turn off Wi-Fi on iPad everything becomes normal again. My router is ZyXEL Keenetic, but I doubt someone knows this model.

  • by GB Doug,

    GB Doug GB Doug Sep 21, 2014 5:42 PM in response to E-2043
    Level 1 (0 points)
    Sep 21, 2014 5:42 PM in response to E-2043

    I have tried all the actions listed and have not found a solution. I have tried using other WiFi routers as well. I have not been able to re-download the apps that I deleted to install IOS 8. I was able to get them to by syncing with iTunes, but things like my Books cannot be downloaded and updates to the apps cannot be run.

     

    It appears the iPad 3 is working hard because the battery is draining quickly. Hope there is a solution soon.

     

    The update worked well for my iPhone 5s - but it no longer goes 2 days on a charge.

  • by son.nguyenCC,

    son.nguyenCC son.nguyenCC Sep 21, 2014 6:38 PM in response to GB Doug
    Level 1 (0 points)
    Sep 21, 2014 6:38 PM in response to GB Doug

    Everyone.  Just roll back to iOS7 until Apple fixes this mess.  I rolled back and problems are gone

  • by nesscar,

    nesscar nesscar Sep 21, 2014 7:08 PM in response to E-2043
    Level 1 (0 points)
    Sep 21, 2014 7:08 PM in response to E-2043

    I'm also having similar problems with my iPhone 6 Plus, particularly with the enterprise wireless network I connect to primarily. My iPhone will connect, but when I leave the settings app and begin using anything else, it often disconnects straight away or disconnects after a couple of minutes. This is without moving the device.

     

    iPad 3rd Generation on iOS8 will not stay connected either. Hope this gets resolved with an 8.01 update very soon.

  • by truthsquad,

    truthsquad truthsquad Sep 21, 2014 7:32 PM in response to brianfromport richey
    Level 1 (0 points)
    Sep 21, 2014 7:32 PM in response to brianfromport richey

    Houston we have a problem - In this case IOS 8 had my IPAD AIR grounded due to sproadic loss of internet connection.  I'm hoping that Apple issues a patch soon. Video's are slow and choppy, Facetime turned into No-face at all. 

    No way to go back to IOS 7.1.2 is a bummer so, we are stuck in the twilight zone.

  • by prateek25,

    prateek25 prateek25 Sep 21, 2014 7:37 PM in response to E-2043
    Level 1 (0 points)
    Sep 21, 2014 7:37 PM in response to E-2043

    Hi,

     

    I am also facing the same issue of not able to access internet in my iPad Air after updating to iOS 8.

     

    I bought iPad Air some 20 days back and it was working perfectly well with iOS 7 (not remember the exact version of iOS 7) but last Friday I updated it to iOS 8 and since then I am facing issues with my WiFi internet connection specially with 5 GHz network. It works ok when I am close to router but as soon as I went into another room it won't able to access internet at all. Previously with iOS 7 it was working perfectly well from that room. My all other WiFi devices are working fine from that room.

     

    I did some research on internet and someone suggest to reset the network settings, I did that but it works fine for sometime and the problem come back again.

     

    Today I have taken an appointment with Genesis technician and told them about this problem but even they did not have have a solution for this problem as of now. Then I have requested them to downgrade it back to iOS 7 but it seems that they can not do it either. Hence finally I end up returning the iPad back because if internet is not working then I cannot do any thing with iPad.

     

    I am a big fan of apple products but such issues cause a lot of frustration. I almost wasted 2-3 days resetting things in my ipad and router but now I am pretty sure that this has to do with iOS 8 update.

     

    Purpose of this post is let apple know that this is a very big issue/bug in new iOS 8 and they should do something quickly to fix this.

     

    Prateek

  • by Erik MN,

    Erik MN Erik MN Sep 21, 2014 7:37 PM in response to E-2043
    Level 1 (0 points)
    Sep 21, 2014 7:37 PM in response to E-2043

    Same problem here, no problems on latest iOS 7 version. Drops wifi every few minutes on iOS 8 on my iPad air. At least my iPhone 6 seems to keep the connection.

  • by Jitendra1994,

    Jitendra1994 Jitendra1994 Sep 21, 2014 9:50 PM in response to E-2043
    Level 1 (0 points)
    Sep 21, 2014 9:50 PM in response to E-2043

    I have same problem with iPhone 5s and iPad 5th generation

  • by Garavani,

    Garavani Garavani Sep 21, 2014 10:43 PM in response to E-2043
    Level 1 (0 points)
    Sep 21, 2014 10:43 PM in response to E-2043

    Yes, same problems for me since update.

    Sometimes it works but then drops out of connection and then is difficult to reconnect. WIFI is full on but ipad does not connect.

  • by gutierezz,

    gutierezz gutierezz Sep 21, 2014 10:59 PM in response to Cadi9122
    Level 1 (10 points)
    Sep 21, 2014 10:59 PM in response to Cadi9122

    Well, thanks for the suggestion. It works fine now!

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