Q: iOS 8 Wi-Fi problems

I did not see this particular problem with the iOS 8 update on my iPhone 5 and iPad mini (with retina display) though it screwed some other important things. Enable 3G toggle is gone and it only shows Enable LTE now (The carrier is also responsible for this but I blame Apple too for being so adamant about trying and imposing what they think is best for us. They are not always right) and the bluetooth connectivity. I just cannot disconnect calls using my headset (Plantronics Voyager Legend). There are some other issues with it frequently getting disconnected and connected autmatically as well. I did not have any of these problems with iOS 7.1.2

Coming to your issue. Please try one of the following:

1. Reset your network settings

2. Toggle the wifi band (2.4GHz to 5Hz or vice-versa)

My friend has updated his iPhone to iOS 8 and did have this issue. After doing both (of the above mentioned) options, his started working fine.

Thanks,

Rajeev.

I've got iOS 8.01 on my families iPhone 4S, 5S, 6, iPad Air.

All connected to 5GHz but the 4s.

Only the iPad Air is having trouble with Internet interrupting all the time and this is resolved by connecting to 2.4GHz Wi-Fi.

Here are the places to report bugs:

Get an account at

http://developer.apple.com/  then submit a bug report to http://bugreporter.apple.com/

Once on the bugreporter page,

   -- click on New icon

   -- See if you need to attach a log file or log files, clicking on Show instructions for gathering logs.  Scroll down to find the area or application that matches the problem.

   -- etc.

Developers:

"Submitting Bugs and Feedback

Your feedback goes a long way towards making our products even better. With Apple Bug Reporter, you can submit bug reports or request enhancements to APIs and developer tools."

https://developer.apple.com/bug-reporting/

Enterprise support:

Call enterprise support  (866) 752-7753  to create  a case ID number

I have just updated to iOS 8.1 developer and my ipad air seems to be faster on wifi. Using speedtest my ipad matched my macbook air which is wasn't doing earlier.

Will keep you posted!!

Same here. Developer means not for general consumption. I'm sure you'll find the firmware file (ipsw) for your iPad Air model, I did.
In my case Wi-Fi only model number is A1474.
5GHz seems to be OK on 8.1 and camera roll is back as well.

8.1 definitely being a huge improvement over 8.02

My 5GHz Wi-Fi speeds are back to before, no disconnects, also full signal strength on iPad Air.

I just solved our iPhone 6 (iOS 8.0.2) wifi connectivity problems by upgrading to a newer wireless router. We had a Linksys WRT160n that we bought 3-4 years ago, and just today replaced it with a Netgear AC1750.  Not sure if moving from an 'n' router to an 'ac' router did the trick, or if it was something else to do with the newer router, but I'm just happy these phones finally work properly. Now both our iPhone 6's, iPhone 4s's, Kindle, and desktop all maintain great upload/download speeds (iPhone 6 using the 5 GHz signal). I can watch Netflix and YouTube again! On the older router, everything but the new iPhone 6's worked. It's been a really annoying week. For a while there we thought we owned two bricks. Pffeww.

Iljja9 wrote:

 

I just solved our iPhone 6 (iOS 8.0.2) wifi connectivity problems by upgrading to a newer wireless router. We had a Linksys WRT160n that we bought 3-4 years ago, and just today replaced it with a Netgear AC1750.  Not sure if moving from an 'n' router to an 'ac' router did the trick, or if it was something else to do with the newer router, but I'm just happy these phones finally work properly. Now both our iPhone 6's, iPhone 4s's, Kindle, and desktop all maintain great upload/download speeds (iPhone 6 using the 5 GHz signal). I can watch Netflix and YouTube again! On the older router, everything but the new iPhone 6's worked. It's been a really annoying week. For a while there we thought we owned two bricks. Pffeww.

How long have you had your new router setup for?

I have the Apple AC Time Capsule and have had problems still. I had times where it worked for several days and then all the sudden started having a bunch of problems. So it comes and goes.

II've read Apple don't read these forums. Why on earth not? IMO they should. It would be good customer practice. And agree with the poster who said Apple could put out a statement on here or even post themselves. They'd only have to hire a couple of their Tech Guys/Girls to go through the forums regularly answering questions or posting where appropriate. As I feel now I would never buy an Apple product, not only because of the problems with iOS8 but mainly because of Apples way of handling it. I've never had reason to complain to Apple before, had no idea, other than going in store, of what to do, then found this site Apple Inc. The name implies Apple would be involved in this somehow.

Listen & respond.

frasimm wrote:

 

II've read Apple don't read these forums. Why on earth not? IMO they should. It would be good customer practice. And agree with the poster who said Apple could put out a statement on here or even post themselves. They'd only have to hire a couple of their Tech Guys/Girls to go through the forums regularly answering questions or posting where appropriate. As I feel now I would never buy an Apple product, not only because of the problems with iOS8 but mainly because of Apples way of handling it. I've never had reason to complain to Apple before, had no idea, other than going in store, of what to do, then found this site Apple Inc. The name implies Apple would be involved in this somehow.

 

Listen & respond.

First given how big of a company Apple is (80,000+ employees)  I wouldn't be surprised if they had a small handful of employee who monitor the forums for trends. However, it would simply be untenable for Apple to try to reply to each person's problems via a forum since there is just a huge myriad of problems that could happen with an iOS device.

That is why Apple asks people to contact AppleCare via the phone or at their local Apple Store at the Genius bar. Being an computer engineer myself I have found better success with issues resolved through AppleCare on the phone. Whenever I end up having to call tech support for any company it is because it is often a bug I could not work around myself.

Right now I have been working with a Sr. Adviser (Tier 2) AppleCare support on my wifi issue by properly troubleshooting the issue one and one vs trying to do so over a forum where anyone can chime in. It wouldn't be impossible to troubleshoot things via forum but would be pretty difficult to do the same quality of work/support over a forum vs over the phone or in person which Apple offers for support.

Over the past week my Sr Adviser has been sending information up to engineering and they have been responding with requests for various log files. This is the proper way for issues to be handled. It is through support calls to Apple that they are able to properly run metrics and view trends rather than trying to vaguely gage things via discussion forums.

So the best thing for everyone to do is contact AppleCare. Walk them through everything you have done to troubleshoot the issues and go from there. Eventually Apple will get a bug fix released for the issue that resolves everyone's problems.

tthere is no need to read all the posts, just read those that are super hot, how about close to 800 posts and over 70K views in a single thread, dot that mark a trend? it is simply impossibke for many of us, to soend the time needed to "troubleshoot" something that does not need troubleshooting, but a fix for Apple... you know how big is Adobe? Even if their forums are also not officially read by Adobe, they still have people that work at Adobe that cares about who pays their salaries, (us the clients) and read the forums and pick on bugs posted in there to fix them, and I said this from personal experience. If you do. It care about what people is talking about you (apple) on your hosted by you (apple) forum, the you (Apple) are an arrogant who cares little to nothing about who is feeding you.

I agree that there some things that Apple could do to at least engage the community more in the forums. I think would be great to at least see a post that says that Apple is actively investigating the problem. I think the forums are great to see what other issues people are having, sometimes we know workarounds or how to resolve a problem.

From what I have generally seen from other companies they only answer simple or more straightforward questions on their forums. This is not true of all companies but what I have seen generally speaking of other companies on forums. For more difficult or nuanced problems they often direct people to contact tech support where notes can be taken of all the troubleshooting settings for each person individually. Having an actual voice conversation is so much more effective medium to communicate than over a forum.

The fact that you say it is simply impossible for many people to spend the time to troubleshoot something that does not need troubleshooting shows how deeply flawed your understanding of technology and how providing bug fixes works. The first and very important step of being able to work towards providing a bug fix is understanding the exact problem. Even just saying the problem is wifi doesn't work right is not even close to being specific enough.

There have been many theories on this forum here for what is causing the problem, just to name a few:

• Wifi networking setting in location services
• DNS issues
• HTTP Proxy
• 5 Ghz wifi channel connections
• DHCP

Even my general list above is not specific enough to narrow down the exact issue from an engineering standpoint. A bug fix for ANY technology related problem can not be properly done without understanding what the exact technical problem is first.

I agree that going through things with tech support can be time consuming. However, so is reading through forums, i bet for a lot of people if they added up all the few minutes here and there that they spend reading forums throughout the past couple of weeks. It wouldn't be too far off in amount of time spent if they would just contacted AppleCare in the first place. AppleCare can even be done through chat now, so if you don't want to talk someone on the phone there is an option for them.

I know many people likely won't like what I am saying because it isn't what you want to hear. However, in the end you can complain all you want on the forums but the reality is if you want the problem to actually be fixed the best contribute to getting Apple to fix the issue is to contact AppleCare.

Did anyone try to use update iOS 8.0.2 as option "Instal like new iPhone" instead simply update?

Maybe that will work? What do you think?

I'M not sure if this is the exact same issue as other people are having, but since updating to ios8 whenever I leave my house and return or turn off my iPad, the next time I come to log into my linksys wifi network my iPad mini has forgotten my password.  What is worse is that it occasionally says the correct password is not recognised and fails to log in.

I Have tried rebooting the router, changing the pass word, getting the iPad to forget the network, even switching wifi on and off on the ipad, all work ONCE then I have exactly the same issue the next time.  The issue is definitely with ios8 as my other iPad mini still running ios7.0.2 has no issues connecting to the same network.

What I find most  annoying is that at least three apps have had issues since the update, suggesting Apple have changed something fundamental without advising 3rd party debelopers.  Unprofessional does not begin to describe my feelings for Apple rigt now.

Marian79 wrote:

 

Did anyone try to use update iOS 8.0.2 as option "Instal like new iPhone" instead simply update?

Maybe that will work? What do you think?

I tried restoring and setup as new iPhone and I still have problems on my iPad Air and iPhone 6