E-2043

Q: iOS 8 Wi-Fi problems

WI-Fi problems on iPad Air, iPad mini with Retina display and iPhone 5S after upgrading to iOS 8.

Typical results from OOKLA Speedtest before upgrade: Ping 17 ms, Upload 21 Mbps, Download 4.4 Mbps

Typical results after upgrade: Ping 39 ms, Download 2.9 Mbps, Upload 0.47 Mbps

iPad 2 with iOS 7.1.2 get 15 Mbps download and 4.4 upload on the same network.

Resetting network settings on the iOS 8 devices did not improve the performance.

Changing band on the router from 2.4 GHz to 5 GHz did give me back the speed on all devices.

However the speed occasonally drops on the iOS 8 devices, and the signal strengt can go from full til lost connection without moving the devices.

Also sometimes the Wi-Fi SweetSpots app report 0 mbps when the signal strenght is indicated as full and then suddenly go up to around 58 Mbps again.

It is almost like the device is trying to use cellular network that I do not have on the iPads before it suddenly switches back to Wi-fi nettwork again.

I am thinking about going back to my iPad 2 with iOS 7.1.2 that is working perfectly until the Wi-Fi issues are resolved.

 

Any help will be very much appreciated!

iPad Air Wi-Fi, iOS 8

Posted on Sep 20, 2014 9:17 AM

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Q: iOS 8 Wi-Fi problems

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  • by billfrombeaverton,

    billfrombeaverton billfrombeaverton Oct 7, 2014 5:31 PM in response to cdn-tallguy
    Level 1 (0 points)
    Oct 7, 2014 5:31 PM in response to cdn-tallguy

    My iPhone 5S experienced no issues with iOS 8 or 8.02. However, my (WIFI only) iPad Air is a different story. When it's set on 5GHz, it starts out at blazing speed, but within minutes it slows down to a crawl and then eventually it just sits there frozen, spinning trying to open the page I'm navigating to. But a week ago I changed from the 5GHz to the 2.4GHz, and not once has it frozen. Now mind you, the download speed is about a 1/3 slower according to Speedtest, but I never have to reboot to free things up, like I have to do when it's set to 5GHz. So I'll stay on 2.4 until the next update fixes the wifi issue.

  • by Marian79,

    Marian79 Marian79 Oct 7, 2014 6:58 PM in response to E-2043
    Level 1 (0 points)
    Oct 7, 2014 6:58 PM in response to E-2043

    Apple representative called me today.

    He asked me some questions about my staff:

    -iPhone's serial Number;

    -Router: make and model

    -Router's Firmware Version

    -Router's Hardware Version

    -Internet speed.

    -Internet provider.

    -Wireless Mode: in my cas i was: 802.11g

    -Security Mode: WPA

    -Network Name (SSID).

    -Type of update. Did I restore as a new iPhone.

     

    He said they are working on it.

    I hope they'll find solution soon.

    I am iPhone 5S user. Now running on iOS 7.1.2. I did downgrade.

    I'm affraid to update to iOS 8.0.2.

    I'm in USA, NC.

    But I'm not American, so sorry for mistakes, if there are some.

     

    PS. This topic is not about selling devices. Do they know or not....

    I don't care about it HERE.

  • by as41,

    as41 as41 Oct 7, 2014 11:21 PM in response to johnfromscotland
    Level 1 (0 points)
    Oct 7, 2014 11:21 PM in response to johnfromscotland

    I noticed from your other post that 8.1 Beta 2 has fixed the wifi issues we have all been having? Is that still the case now that you've tried it for seversl hours? No cut off's requiring a restart or wifi on/off toggle? Thanks

  • by haidaoxiaofei,

    haidaoxiaofei haidaoxiaofei Oct 8, 2014 12:20 AM in response to as41
    Level 1 (0 points)
    Oct 8, 2014 12:20 AM in response to as41

    Really hope Apple can do a good job. This problem annoys me for a long period of time till now..

  • by mogulmedia,

    mogulmedia mogulmedia Oct 8, 2014 12:36 AM in response to E-2043
    Level 1 (5 points)
    Oct 8, 2014 12:36 AM in response to E-2043

    Wow, I just had a post deleted due to speaking my mind - in a polite manner - about how poor this experience is! Quite unbelievable! The reason given was that it "wasn't constructive". If that's the case then why aren't many other non-constructive posts deleted?

     

    Damage control Apple? Why not just delete your forums?

  • by AP2IP,

    AP2IP AP2IP Oct 8, 2014 12:48 AM in response to E-2043
    Level 1 (0 points)
    Oct 8, 2014 12:48 AM in response to E-2043

    My i-Phone 6 periodically fails to detect wifi in range, I have to either restart iphone 6 or reset network settings. Also face frequent call drops - choppy voice is also very common.... so far in last 10 days i have rebooted my phone almost 4-5 times and also few times I did Phone wireless resets.

  • by b0rtman,

    b0rtman b0rtman Oct 8, 2014 12:57 AM in response to AP2IP
    Level 1 (0 points)
    Oct 8, 2014 12:57 AM in response to AP2IP


    Same here with my iPhone 6. Wifi keeps getting disconncted and after some time the iPhone fails to discover any wifis in range. Only solution is to restart the phone. Wifi speeds are also worse compared to my old 5s which is still on 7.1.2.

  • by dtcb67,

    dtcb67 dtcb67 Oct 8, 2014 2:27 AM in response to Marian79
    Level 1 (0 points)
    Oct 8, 2014 2:27 AM in response to Marian79

    I also had a call here in the UK from a really nice guy in the US asking me the same sort of questions as you, he also asked I would be happy to install a little bit of software on my iphone to monitor the wifi for the next 24 hours which I was more than happy to do if it helps them find the issue.

    He is going to ring back today to retrieve the data and I think wants to involve an engineer in the call too to discuss it, so as far as I can see from my perspective they are really trying to sort it out which is great.

     

    I did pass on my opinion that if Apple had only acknowledged the issue and informed users it was being looked at, it would probably have lessened the concerns of many (myself included) who only had places like these forums to discuss it, and could see no response on it from Apple themselves.

    He said he would pass this on up the chain but more interestingly to me, he did tell me that they did actually monitor these forums for trends with regard to any issues, so whilst they might not post they probably are checking and following up, which again for me at least was good to hear.

     

    I'm now hopeful this will all be fixed very soon, and whilst its very annoying to put up with, am happy to know its being looked at properly.

  • by billpl,

    billpl billpl Oct 8, 2014 3:04 AM in response to E-2043
    Level 1 (0 points)
    Oct 8, 2014 3:04 AM in response to E-2043

    I'm glad I found this post on this problem. Was going crazy trying to identify what the problem was with my IPad Air and IPhone 6.

    Just the other day I had my internet speed increased from 25mbps to 50mpbs. Noticed on my IPad my browser started to load web pages

    very slow and that was after the speed increase. Ran Oklaa speed test noticed it couldn't even find my location to even start and send out a ping to start the test. Went to my modem and router and rebooted both. Well I must have done that a good 3 times. At one point I started to get wifi signal again and after running yet another Oklaa speed test. It only lasted for a little time before once again losing wifi signal once again. I noticed this is only happening with Wifi N signal, and Wifi G it is much better and stable. None of the other equipment in my home running under the Wifi has this problem, Microsoft PC's, TV, Blue Ray player has no problem connecting to Wifi N or G.

    I am running iOS 80.2 update and this problem seems to have manifest from the OS and not the equipment I'm using for my Wifi. I hope Apple provides a solution to this problem soon.

  • by Ken912,

    Ken912 Ken912 Oct 8, 2014 4:48 AM in response to billpl
    Level 1 (4 points)
    Oct 8, 2014 4:48 AM in response to billpl

    I got my new iPhone 6,  2 days ago. Right out of the box it will not connect to my Wifi, it sees the networks but won't connect. The error message I get right away (when I try to activate the phone) is that my Wifi don't have an internet connection. Called Apple support, we went thru all resets, reset network, reset whole phone and finally full new install of iOS 8.02 from iTunes, when I did that one, I was at work, after that I got Wifi on the phone (at work).

    Got home, nope, no Wifi. I suspected the router settings, so I brought my router from work (brand new Airport Extreme)

    and replaced my older Airport Extreme at home, still no Wifi!

    Took it to an Apple service center today, they tried it on 3 different routers, worked fine, so they say they can't do anything.

     

    At home I have an ADSL router from my service provider (Telia, Sweden), connected to my Airport Extreme in bridge mode, I have both a 2.4GHz and a 5GHz Wifi on the Airport Extreme.  The router from my service provider also has a Wifi network that I don't use. I have 4 older iPhones, 2 iPads, 3 Macbook Pro's running at home with no problems at all. None of them has iOS 8 though.

     

    I now gonna test to update one iPad to iOS 8, to see if my connection at home has a problem with iOS 8. And I can take the iPhone to some friends houses and see if it works on their Wifi's. But that's another day, have to work now, spent a whole day tinkering with a new iPhone that just supposed to work!

  • by steviep200,

    steviep200 steviep200 Oct 8, 2014 5:21 AM in response to Johnathan Burger
    Level 1 (4 points)
    Oct 8, 2014 5:21 AM in response to Johnathan Burger

    This WORKS.  I have a "new" 5 from my son and I was getting 5Mbps download on 80Mbps line.  Resetting (General bottom of page Reset and then Reset Network Settings) worked a treat, back up to 50Mbps+. Thanks Johnathan. Just an aside, the Ookla app and the 5 processor can't handle much more than 50Mbps.  In my old 4 it was around 25Mbps, so don't use it as a definitive test for your router wifi speed.

  • by steviep200,

    steviep200 steviep200 Oct 8, 2014 5:22 AM in response to Ken912
    Level 1 (4 points)
    Oct 8, 2014 5:22 AM in response to Ken912

    This WORKS.  I have a "new" 5 from my son and I was getting 5Mbps download on 80Mbps line.  Resetting worked a treat, back up to 50Mbps+. Thanks Johnathan. Just an aside, the Ookla app and the 5 processor can't handle much more than 50Mbps.  In my old 4 it was around 25Mbps, so don't use it as a definitive test for your router wifi speed.

  • by billpl,

    billpl billpl Oct 8, 2014 5:41 AM in response to steviep200
    Level 1 (0 points)
    Oct 8, 2014 5:41 AM in response to steviep200


    The Resetting Network under General settings only worked for a short time until the speeds once again dropped on my IPad and IPhone 6. This wasn't the smoking gun, so to speak. The problem still exist and reading all the post under this community only points to the 8.0.2 iOS that seems to have triggered the initial problem for everyone. I am not about to alter my entire home networking due to a condition brought on by its developer if the ios is deemed to be the culprit. I see the real issue to be that of Apple to rectify this for all.

  • by devonmyles,

    devonmyles devonmyles Oct 8, 2014 5:44 AM in response to mogulmedia
    Level 1 (0 points)
    Oct 8, 2014 5:44 AM in response to mogulmedia

    'Wasn't Constructive' ? That's something, considering they (Apple) gave us a 'Destructive' update.

    Why don't they just man up an admit there is a problem, and are working on it.

    That's all customers want, then folks might lay off while awaiting an update.

     

    Good grief, all this secret squirrel email stuff going on to help them beta test.

    They should just do the right thing and let people roll back to iOS 7xx until

    they get their mess sorted.

  • by steviep200,

    steviep200 steviep200 Oct 8, 2014 7:39 AM in response to billpl
    Level 1 (4 points)
    Oct 8, 2014 7:39 AM in response to billpl

    Agreed that it is an ios fault. The fact that a reset is needed is more than enough evidence.  This "fix" worked for me or at least it is working after a few hours which admittedly is not really long enough.  I'll give it a day or two and see what happens. Another aside.  I live in the UK and have BT fibre.  I pay for their max connection speed in my area which is 80Mbps.  The speed of this will actually drop to less than half over a given period of perhaps 5-7 days and and then the router needs to be rebooted. Perhaps the average customer never notices. Could this sort of underhand practice perhaps be a contributory factor to your speeds? Don't bite my head off!

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