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Music Won't Sync From Itunes Correctly

I just bought the iPhone 6 yesterday (it's my first iPhone), and my music just doesn't want to sync correctly. I use iTunes and have about 1.6k songs. I'm plugging it in using the usb port and syncing just like I have with all my previously owned iPods. The issue with when I try to play one of my songs, a red square with a red circle around it shows up. This happens for about 70% of my songs and skips to the next available one. I then try to sync my songs again and different songs then become unavailable, while previously unavailable songs become available.


Some of these songs have been purchased through iTunes, some have not. Both seem to randomly not work. I'm wondering what the problem could be? I've never had this problem with my iPod.

iPhone 6, iOS 8

Posted on Sep 20, 2014 8:54 AM

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Posted on Sep 21, 2014 5:36 PM

Matt, I'm having the EXACT same problem you have described — with the red square and circle around it. I have about the same number of songs as you do. Everything was fine with my iPhone 5, and everything is still fine with my iPad Mini. The problem is getting the iTunes on my iMac to sync onto the new iPhone 6. So I think the problem is not iOS 8, but the new phone itself. I also have suspicions about iTunes Match, which I have never fully understood. I have turned it off (on all my devices) and tried doing a fresh sync to the iPhone, but I still get the exact result you have described. Hope they fix this soon.

199 replies

Oct 13, 2014 4:36 PM in response to Strulker

while that can be deemed a solution, I personally find that paying apple $25 to get a brand new $950 iPhone to sync music successfully is a slap in the face. If you're like me and bought a 128G iPhone to mobilize a large music library among everything else it does well, the last thing you want to do is pay for a service to stream it over the air; besides that service is governed at 25K songs.


What does work, and NOTABLY over wifi syncing: Select all of your DRM AAC purchased & protected dupe songs in iTunes/ thrown them in the trash/ reboot/ delete the nonsense-of-an-attempt of a prior sync on your iPhone (i.e., delete all the music off your iPhone)/ re-sync, let it bump, (i.e., let iTunes do it's work uninterrupted, it'll take awhile. Go do something and stop watching paint dry on the wall). You'll be able to transfer most of the selected audio.

you'll probably see some nonsense on the screen showing some blown-out data compositions on your iPhone, like pictured below. But whatever, this should be old news in a few days when Apple updates to 8.1 with Apple Pay, bug fixes...and hopefully prices and pre-orders for that new watch. Cheers.User uploaded file

Oct 14, 2014 1:48 PM in response to SOULNATIONAL ARCHIVE

...interesting turn of events: I went into my iTunes account and deauthorized all devices, logged out of my iCloud account and reset my iPhone 6 Plus on a fresh restoration. Did a small 100-song genius sync from my iTunes and it went perfectly. Now I'm syncing all my top rated music (~8,000 songs), barring purchased/protected AAC DRM files, which are unchecked (normally, this list is 11K songs). So far, the sync is humming along.

Next test tonight when I get home is to 'check box' all the DRM music in my iTunes library and try to move those.

Also, no special unchecking or checking this-that-or-the-other boxes in the iPhone summary page. Straight no chaser, and the thing is syncing via wi-fi, cable, whatever. Fingers crossed. Should I have another failure sync with the DRM stuff, I can isolate the issue to something there, which in my case is like 3K songs. But, maybe...just maybe...the de-authorization of devices in my iTunes account may have pulled the hypothetical splinter out ....

Another idea came across my mind: Over the past 10 years, my iTunes library has accumulated DRM songs from ex-girlfriends (and an occasional attempt to help a computer-less friend recover their damaged iPod content) ; these songs still play fine on iTunes, strangely, but that said: how do I remove DRM content in my library that is not exclusive to my Apple ID without going through each song and looking at the details window--(which shows who the song belongs to)?

Oct 14, 2014 3:41 PM in response to matt4692

Duuude!! Woooah, think I figured it out! .(..all DRM content fully transferred too--without 'Match" service. Man this is awesome. Here's what I did):


-wipe the iPhone 6 Plus to a clean restore


-logged into my iTunes account and de-authorized all devices


-went to the iPhone summary tab: I left wifi sync checked, sync on checked songs & vids was checked, auto sync was checked.


-went into my music tab, selected a small genius list to start as a test, ran perfect, next I transferred a huge list at 8K songs, then finally my DRM/Apple-purchased audio. All good.


Caveat: I inadvertently erased all my iTunes library playlists during a failed attempt this morning, but not really at a loss because I could bring it back via TimeCapsule. Not sure if that had something to do with the smooth syncing that's occurring now, I doubt it. If I had to pin point the cause, for me at least, I'd say the issue was my Apple ID, device authorizations and my iCloud. Check it out, see if it helps you.

User uploaded file

Oct 14, 2014 7:08 PM in response to SOULNATIONAL ARCHIVE

I received my iPhone 6 Plus 128GB over the weekend, and spent 3 days trying to sync my music to it. Reading all these posts on here just aggravates me more as this is a serious problem and the fact that it even exists has me questioning QA at Apple. After attempting to sync various playlists only to have 1 sync then the next failing and then having music that had synced up properly be removed by a subsequent hosed up sync I finally decided to just try to do one large sync of my entire library and avoid plugging my phone into my computer again until Apple fixes this problem. Unbelievable that I should have to resort to that with something that has been so easy for years. I restored my phone half a dozen times during this process and found that no matter what the initial sync consisted of (iTunes, cd ripped, etc...) it was always successful. Subsequent attempts would just start messing things up. I've removed all duplicate items from my library. Even tried this process on both my Windows desktop and MacBook Pro. They both yield the same results. Finally ended up doing one final restore of the phone and then doing a full sync of my entire library. I am stuck fumbling around manage my music on my phone instead of with iTunes but I at least have my music for now. I hope this helps someone. I also hope that Apple addresses this soon as its a pretty major issue and a massive inconvenience to say the least.

Oct 15, 2014 8:21 PM in response to matt4692

As someone who suffered through this for a couple of weeks, I want to share what worked for me (so far):


It appears that iTunes match put some tracks in my library that were duplicates of tracks I already had. At least two of those were apparently causing the sync problems everyone is discussing here. When I located those tracks and deleted them (View / Show Duplicate Items) from both my local library and the cloud, my syncing problems ended. I've been syncing correctly for about 3 days now.


I hope this helps someone, and I sincerely hope that Apple finds the cause and fixes this. There's no excuse for this behavior regardless of root cause. Like others who have for years said "it just works", I spent the last couple of weeks losing confidence in Apple.

I blame this, at least in part, on iTunes Match. Signing up for it was a mistake, and I will definitely not renew it.

Oct 15, 2014 8:34 PM in response to Poiks

If iTunes Match seems to cause a lot of this, why is it spazzing out for those who never had it? I never had iTunes match! And I haven't had any issue synching to my iPad until tonight when I couldn't get new songs nor new playlists over! I haven't been able to successfully sync my phone in weeks without having to do the half-*** jury-rig of selecting playlists manually and then selecting all of the genres. What a pain!

Oct 15, 2014 8:36 PM in response to Poiks

i wouldn't blame iTunes match for this. Heck it seems almost like it is something to do with the iPhone 6. I personally have never subscribed to match. Just hope this is resolved when they put out 8.1. Worst iPhone launch to date. Hate to say I waited for an entire month very anxiously for my 6+ preorder and it's been less than the happy times I was envisioning.

Oct 15, 2014 8:41 PM in response to th3r3ds0x

I can only say that in my case, there were two tracks in my library that were duplicates. They were not there before I had iTunes Match, and in one case the track was not even the right song--it was a different song from the same album--a song I have never owned--with the name of a different song that I DO own. I specifically tracked my problem to that one song by a process of elimination, and as soon as I deleted the song, my problem went away.


I inadvertently got even MORE confirmation that this was my problem, when Apple tech support asked me to send them a screen shot of the "Get Info" page for that track. Since I had deleted it from both the Mac and the cloud, I could only get the info by restoring that one file from Time Machine. As soon as I did that--BAM, syncing went nuts again. Deleted it again, and I'm good to go.


I can't guarantee that this is a permanent fix, but I'd be curious to know if others with the same problem had any success finding and deleting unexpected duplicate tracks, whether put their by Match or not.

Music Won't Sync From Itunes Correctly

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