The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I just got my iPhone 6 Plus and I love it! it is however having one issue that I'm not sure how to fix. In the health app it should be tracking my steps, flights of stairs, and running. It hasn't tracked anything and I don't know what to do. There is no specific setting tab for the Health app.
Thanks
iPhone 6 Plus, iOS 8
I had this same problem to. When I went to the health app, clicked on steps and the show on dashboard, it said that my phone was a source and it has been counting my steps ever since. It would not show flights of stairs, but running/walking and steps it will use your phone unless I'm missing something else with this part.
Got the health app to work! I had to reset all settings though. I wouldn't suggest resetting the settings unless it's necessary to have the health app. If you can wait for a fix in the next iOS update, do that.
Running IOS 9.0.2 and have the same issue. The Health app does not track anything. Under Devices there is nothing....
Please let's all call Apple Support and report this issue so they are aware of it so it can be fixed... it seems that the problem still there since IOS 8...
So it's working on one thing in your iPhone. For me none of those things said anything about my iPhone as a tracker. It worked for me when I had my 5s in iOS 8 beta. Now it won't work in the final build on my 6 Plus, my brothers 6, and my sisters 5s.
Feb. 19,2017. My My Health app also is not working and hasn't been for awhile, since the same update I believe. My problems
Which version of iOS are you running? I'm having the same problem but don't want to reset. I'm on 8.0.2 now... hopefully Apple will have a fix soon.
I'm running iOS 8.0.2 now. But I think the reset was what made it work.
running iOS 8.0.2
Resetting the settings did not work for me.
Same problem. Was at the apple store last night. The only suggest was backing up my phone and setting it up as a new phone. I don't want to go through the pain and hassle of this.
Try this. Worked for me.
https://www.howtoisolve.com/health-app-not-counting-steps-on-iphone-how-to-fix/
My Health app on my iPhone 6 Plus isn't tracking anything.
