Marc Macks

Q: I'm having trouble installing iCloud 4 on a window 8.1 laptop

I have been successfully using iCloud 3 on my Windows 8.1 laptop. When I try to install iCloud version 4 it stops due to errors. Is anyone else having this issue?

Posted on Sep 20, 2014 10:02 AM

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Q: I'm having trouble installing iCloud 4 on a window 8.1 laptop

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  • by jimfromedmond,

    jimfromedmond jimfromedmond Sep 20, 2014 12:20 PM in response to Marc Macks
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    Sep 20, 2014 12:20 PM in response to Marc Macks

    Same problem here. But on a Win 7 laptop.

  • by techjpb,

    techjpb techjpb Sep 21, 2014 6:12 AM in response to Marc Macks
    Level 1 (0 points)
    Sep 21, 2014 6:12 AM in response to Marc Macks

    I am also having the same problem on a Windows 8.1 desktop computer.

     

    When I tried to install iCloud for Windows version 4.0 using the Apple Software Update tool, I got the error message "Errors occurred while installing the updates. If the problem persists, choose Tools > Download Only and try installing manually."

     

    When I tried the manual install by running iCloud64.msi from the downloads folder, the install failed with a different error:

    "There is a problem with the Windows Installer package.  A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor."

     

    Next, I ran iCloud64.msi with administrator privileges from the command line with the error logging option:  iCloud64.msi /le errs.txt

    This is the contents of the resulting error log file:

    === Logging started: 9/21/2014  9:04:17 ===

    Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.  Action RuniCloudUpgrade, location: C:\Program Files (x86)\Common Files\Apple\Internet Services\, command: C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloud.exe /upgrade

    === Logging stopped: 9/21/2014  9:04:34 ===

     

    I tried running the command iCloud.exe /upgrade, as suggested in the error log, but this command did not seem to have any effect.  Another iCloud install attempt failed with the same errors.

     

    I have iTunes version 11.4.0.18 on my computer. Previously, I had been using iCloud control Panel version 3.1 on my computer without problems.

  • by pennayra,

    pennayra pennayra Sep 30, 2014 12:56 AM in response to techjpb
    Level 1 (0 points)
    Sep 30, 2014 12:56 AM in response to techjpb

    I have the exact same problem on a Windows 8.1 desktop computer. Exactly the same, including iTunes version.

  • by paulfromhere,

    paulfromhere paulfromhere Sep 30, 2014 5:37 AM in response to pennayra
    Level 1 (31 points)
    iBooks
    Sep 30, 2014 5:37 AM in response to pennayra

    I had no problem using the apple software updater and have been using it ok on windows 8.1.

  • by leerke,

    leerke leerke Sep 30, 2014 8:05 AM in response to Marc Macks
    Level 1 (8 points)
    iTunes
    Sep 30, 2014 8:05 AM in response to Marc Macks

    I have this problem too on my windows 7 PC

  • by trevor.asher@btinternet.com,

    trevor.asher@btinternet.com trevor.asher@btinternet.com Oct 1, 2014 3:18 AM in response to Marc Macks
    Level 1 (0 points)
    Oct 1, 2014 3:18 AM in response to Marc Macks

    Also have the same problem on Win 8.1 desktop

  • by HirofromKuwana,

    HirofromKuwana HirofromKuwana Oct 2, 2014 7:03 AM in response to Marc Macks
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    Oct 2, 2014 7:03 AM in response to Marc Macks

    I have same problem. Uninstall V3.1 then try to install V4.0 but failed. Do you have any idea ??

  • by Bill Hickman,

    Bill Hickman Bill Hickman Oct 4, 2014 9:12 PM in response to HirofromKuwana
    Level 1 (0 points)
    Oct 4, 2014 9:12 PM in response to HirofromKuwana

    Same problem here with Windows 7.. Have tried to uninstall to do fresh install but iCloud no longer in add/remove applications list. Attempts to use 4.1 installer to do uninstall not successful indicates iCloud not installed but in fact 3.1 is and still functioning appropriately.

  • by HirofromKuwana,

    HirofromKuwana HirofromKuwana Oct 6, 2014 2:16 AM in response to Marc Macks
    Level 1 (0 points)
    Oct 6, 2014 2:16 AM in response to Marc Macks

    Hi, my problem was cleared. On my environment Win 8.1 , I re-install icloud V3.1 then install V4.0. It works well with no problem on my PC. 

    Regards, Hiro

  • by rwidmark,

    rwidmark rwidmark Oct 17, 2014 10:21 AM in response to HirofromKuwana
    Level 1 (0 points)
    Oct 17, 2014 10:21 AM in response to HirofromKuwana

    I have the same issue installing iCloud 4.0 on Windows 8.1 64 bit, but on Windows 8 Pro 32 bit, iCloud 4.0 had no installation problems.

     

    I wonder if the issue is with 64 bit versions of either Win 7 or Win 8/8.1.

     

     

  • by nothappycamper,

    nothappycamper nothappycamper Oct 17, 2014 1:30 PM in response to HirofromKuwana
    Level 1 (0 points)
    Oct 17, 2014 1:30 PM in response to HirofromKuwana

    How did you reinstall V3.1? I want to do this. Thanks!

  • by HirofromKuwana,

    HirofromKuwana HirofromKuwana Oct 17, 2014 5:31 PM in response to nothappycamper
    Level 1 (0 points)
    Oct 17, 2014 5:31 PM in response to nothappycamper

    HI, I initially uninstall v3.1. But it was failed. So I tried to delete registry entries that were related icloud. AS you mY know, it shoud be done carefully or windows would be broken. Then install iCloud v3.1 and v4.0. IT works on my win 8.1 laptop.

    REgards, Hiro

  • by nothappycamper,

    nothappycamper nothappycamper Oct 17, 2014 6:42 PM in response to HirofromKuwana
    Level 1 (0 points)
    Oct 17, 2014 6:42 PM in response to HirofromKuwana

    thanks!

  • by rwidmark,

    rwidmark rwidmark Oct 17, 2014 7:08 PM in response to nothappycamper
    Level 1 (0 points)
    Oct 17, 2014 7:08 PM in response to nothappycamper

    I was unable to uninstall iCloud 3.1.  These are the errors I received.

     

    I am not comfortable messing around with the registry and quite honestly, Apple should be releasing an uninstall utility if iCloud 4.0 will not remove and 3.1 cannot be uninstalled using the Control Panel.  Come on Apple, lets not keep your "weak on Windows, weak on cloud" reputation going and release a fix for this.

     

    Also, how to get email notified when updates are posted to this thread?  I don't see an option.

     

     

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