I'm having trouble installing iCloud 4 on a window 8.1 laptop

Same problem here. But on a Win 7 laptop.

I am also having the same problem on a Windows 8.1 desktop computer.

When I tried to install iCloud for Windows version 4.0 using the Apple Software Update tool, I got the error message "Errors occurred while installing the updates. If the problem persists, choose Tools > Download Only and try installing manually."

When I tried the manual install by running iCloud64.msi from the downloads folder, the install failed with a different error:

"There is a problem with the Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor."

Next, I ran iCloud64.msi with administrator privileges from the command line with the error logging option: iCloud64.msi /le errs.txt

This is the contents of the resulting error log file:

=== Logging started: 9/21/2014 9:04:17 ===

Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action RuniCloudUpgrade, location: C:\Program Files (x86)\Common Files\Apple\Internet Services\, command: C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloud.exe /upgrade

=== Logging stopped: 9/21/2014 9:04:34 ===

I tried running the command iCloud.exe /upgrade, as suggested in the error log, but this command did not seem to have any effect. Another iCloud install attempt failed with the same errors.

I have iTunes version 11.4.0.18 on my computer. Previously, I had been using iCloud control Panel version 3.1 on my computer without problems.

I have the exact same problem on a Windows 8.1 desktop computer. Exactly the same, including iTunes version.

I had no problem using the apple software updater and have been using it ok on windows 8.1.

I have this problem too on my windows 7 PC

Also have the same problem on Win 8.1 desktop

I have same problem. Uninstall V3.1 then try to install V4.0 but failed. Do you have any idea ??

Same problem here with Windows 7.. Have tried to uninstall to do fresh install but iCloud no longer in add/remove applications list. Attempts to use 4.1 installer to do uninstall not successful indicates iCloud not installed but in fact 3.1 is and still functioning appropriately.

Hi, my problem was cleared. On my environment Win 8.1 , I re-install icloud V3.1 then install V4.0. It works well with no problem on my PC.

Regards, Hiro

I have the same issue installing iCloud 4.0 on Windows 8.1 64 bit, but on Windows 8 Pro 32 bit, iCloud 4.0 had no installation problems.

I wonder if the issue is with 64 bit versions of either Win 7 or Win 8/8.1.

How did you reinstall V3.1? I want to do this. Thanks!

HI, I initially uninstall v3.1. But it was failed. So I tried to delete registry entries that were related icloud. AS you mY know, it shoud be done carefully or windows would be broken. Then install iCloud v3.1 and v4.0. IT works on my win 8.1 laptop.

REgards, Hiro

thanks!

I was unable to uninstall iCloud 3.1. These are the errors I received.

I am not comfortable messing around with the registry and quite honestly, Apple should be releasing an uninstall utility if iCloud 4.0 will not remove and 3.1 cannot be uninstalled using the Control Panel. Come on Apple, lets not keep your "weak on Windows, weak on cloud" reputation going and release a fix for this.

Also, how to get email notified when updates are posted to this thread? I don't see an option.

I have got it to work.

1) Uninstall 3.1

2) Restart computer then delete the Internet Services Folder in C:/Program Files/Common Files/Apple or for 64bit C:/Program Files (x86)/Common Files/Apple

3) Install 4.0 When you start iTunes it will ask for location of Libary which is in your Music/itunes folder.