The ipod I just purchased is linked to another account

The Ipod I just bought is linked to a different account and I don't know the email address or the security questions to get out of there. HELP They gave me the account info but when I try to log into appleID it says it's been disabled due to security reasons!

iPod touch

Posted on Sep 20, 2014 11:42 AM

Reply
1 reply

Sep 20, 2014 12:30 PM in response to LaciJ47

I would get the sellet to remove the device from their account

Find My iPhone Activation Lock: Removing a device from a previous owner’s account


How do I change or recover a forgotten Apple ID Password?

If you've forgotten your Apple ID Password or want to change it, go to My Apple ID and follow the instructions. SeeChanging your Apple ID password if you'd like more information.


Forgotten Security Questions/Answers

You need to contact Apple by:

1 - Use the Express lane and start here:

https://expresslane.apple.com

then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.

or

Apple - Support -form iTunes Store - Contact Us

2 - Call Apple in your country by getting the number from here: http://support.apple.com/kb/HE57

or

Apple ID: Contacting Apple for help with Apple ID account security

3 - Use your rescue email address if you set one up

Rescue email address and how to reset Apple ID security questions

For general information see:

Apple ID: All about Apple ID security questions



Otherwise return it for a refund. If you can't do that then turn it into the police since it likely stolen or lost and of no use to you

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The ipod I just purchased is linked to another account

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