oppayipyip11

Q: I can't remember the security questions for my account and it is not letting me change them?

i can't remember my questions and it wont let me send a email to myself to change it and i am REALLY frustrated. Please help!!!

Posted on Sep 20, 2014 12:41 PM

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Q: I can't remember the security questions for my account and it is not letting me change them?

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  • Helpful answers

  • by Kappy,

    Kappy Kappy Sep 20, 2014 12:42 PM in response to oppayipyip11
    Level 10 (271,367 points)
    Desktops
    Sep 20, 2014 12:42 PM in response to oppayipyip11

    Alternatives for Help Resetting Security Questions and/or Rescue Mail

     

         1. If you have a valid rescue email address, then use this procedure:

             Rescue email address and how to reset Apple ID security questions.

     

         2. Fill out and submit this form. Select the topic, Account Security. You must

             have a Rescue Email to use this option.

     

         3. This is the only option if you do not already have a valid Rescue Email.

             These are telephone numbers for contacting Apple Support in your country.

             Apple ID- Contacting Apple for help with Apple ID account security. Select

             the appropriate country and call. Ask to speak to the Account Security Team.

     

         4. Account security issues almost always require you to speak directly to an

             Apple representative to securely establish your identity as the account holder.

             You can set it up so that Apple calls you, either immediately or at a time

             convenient to you.

     

                1. Go to www.apple.com/support.

                2. Choose Contact Support and click Contact Us.

                3. Choose Other Apple ID Topics and choose the appropriate topic for

                    your issue.

                4. Follow the onscreen instructions.

     

             Note: If you have already forgotten your security questions, then you cannot

             set up a rescue email address in order to reset them. You must set up

             the rescue email address beforehand.

     

    Your Apple ID: Manage My Apple ID.

                            Apple ID- All about Apple ID security questions.

  • by oppayipyip11,

    oppayipyip11 oppayipyip11 Sep 20, 2014 12:53 PM in response to Kappy
    Level 1 (0 points)
    Sep 20, 2014 12:53 PM in response to Kappy

    its not showing the link to reset the security password.

  • by King_Penguin,

    King_Penguin King_Penguin Sep 21, 2014 7:00 AM in response to oppayipyip11
    Level 10 (134,232 points)
    iTunes
    Sep 21, 2014 7:00 AM in response to oppayipyip11

    If you aren't getting the reset link then you don't have a rescue email address on your account, you cannot use Kappy's option 1 or 2 - you will need to use option 3 or 4