Munson04

Q: It says I have to answer security question I don't remember my answers I clicked the button so my email can send it to me how to restart it but it never did. It won't send me one on my email now I'm not able to buy anything hel?

i Got a new phone and and it says I have to answer a security question I forgot my security question answers so I clicked the button where I can reset my security questions and send it to my email but it never sent it to my email what should I do because now as many times as I click the button is still won't send and I'm not able to buy anything off of iTunes or the App Store please help ASAPl

iPhone 5s, iOS 8

Posted on Sep 20, 2014 1:24 PM

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Q: It says I have to answer security question I don't remember my answers I clicked the button so my email can send it to me how to r ... more

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  • by Niel,

    Niel Niel Sep 20, 2014 1:24 PM in response to Munson04
    Level 10 (313,488 points)
    Mac OS X
    Sep 20, 2014 1:24 PM in response to Munson04

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.


    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.


    (113255)

  • by Kappy,

    Kappy Kappy Sep 20, 2014 1:25 PM in response to Munson04
    Level 10 (271,367 points)
    Desktops
    Sep 20, 2014 1:25 PM in response to Munson04

    Alternatives for Help Resetting Security Questions and/or Rescue Mail

     

         1. If you have a valid rescue email address, then use this procedure:

             Rescue email address and how to reset Apple ID security questions.

     

         2. Fill out and submit this form. Select the topic, Account Security. You must

             have a Rescue Email to use this option.

     

         3. This is the only option if you do not already have a valid Rescue Email.

             These are telephone numbers for contacting Apple Support in your country.

             Apple ID- Contacting Apple for help with Apple ID account security. Select

             the appropriate country and call. Ask to speak to the Account Security Team.

     

         4. Account security issues almost always require you to speak directly to an

             Apple representative to securely establish your identity as the account holder.

             You can set it up so that Apple calls you, either immediately or at a time

             convenient to you.

     

                1. Go to www.apple.com/support.

                2. Choose Contact Support and click Contact Us.

                3. Choose Other Apple ID Topics and choose the appropriate topic for

                    your issue.

                4. Follow the onscreen instructions.

     

             Note: If you have already forgotten your security questions, then you cannot

             set up a rescue email address in order to reset them. You must set up

             the rescue email address beforehand.

     

    Your Apple ID: Manage My Apple ID.

                            Apple ID- All about Apple ID security questions.