h mfromwinchester

Q: iCloud for Windows Installer problem

I can't install iCloud for Windows. I keep getting Windows installer error message. This is frustrating! Please help.

Windows 7

Posted on Sep 20, 2014 1:54 PM

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Q: iCloud for Windows Installer problem

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  • by KatalystW,

    KatalystW KatalystW Oct 2, 2014 3:14 PM in response to jab336
    Level 1 (0 points)
    Oct 2, 2014 3:14 PM in response to jab336

    This worked for my Win7 Ultimate 64bit! I used the iCloud 4 installer instead of the iCloud 3.1 one though.

     

    Thanks!

  • by fisheye1938,

    fisheye1938 fisheye1938 Nov 6, 2014 11:06 AM in response to jab336
    Level 1 (0 points)
    Nov 6, 2014 11:06 AM in response to jab336

    After a virus and reinstalling Windows 7 64 Pro I couldn't make iCloud work until I followed your instructions.  Worked like a charm and now I can get on with life.  Thanks for your ability to figure this out and share it with others.  fisheye

  • by michaelrmb,

    michaelrmb michaelrmb Nov 22, 2014 7:16 PM in response to jab336
    Level 1 (0 points)
    Nov 22, 2014 7:16 PM in response to jab336

    OUTSTANDING!  It worked... presto was the right word.  I have spent countless hours on this and you nailed it.  Thank you. thank you.

  • by michaelrmb,

    michaelrmb michaelrmb Nov 22, 2014 8:45 PM in response to h mfromwinchester
    Level 1 (0 points)
    Nov 22, 2014 8:45 PM in response to h mfromwinchester

    Look for jab336's response...nailed it. Done.  50 hours spent on this problem and his/her solution did it in :30 seconds.

  • by Eudreamality,

    Eudreamality Eudreamality Nov 30, 2014 6:49 PM in response to RayButler
    Level 1 (0 points)
    Nov 30, 2014 6:49 PM in response to RayButler

    I have exactly the same issue. Windows 8.1 never installed any apple product on this brand new machine yet.  Tried multiple times to install icloud, it won't work. It's a shame that apple would launch a faulty program without addressing the defect for so long.

  • by reverse,

    reverse reverse Dec 5, 2014 4:26 PM in response to h mfromwinchester
    Level 1 (0 points)
    Dec 5, 2014 4:26 PM in response to h mfromwinchester

    II've had problems installing on three 64 bit Win 7 machines, Two on Bootcamp ( a Mac Mini and an iMac) and one a PC. After trying all suggesting here several times, I managed to get iCloud running properly on the MC Mini Bootcamp Win 7.

     

    On the iMac Bootcamp Win 7  I uninstalled ALL Apple software, bar Bootcamp. I then manually deleted every file, folder and registry item I could find. after reinstalling, everything worked, except I still had the same inability to sync Contacts from iCloud with Outlook (2007). The same "iCloud was not corrected installed, blah, blah' came up.

     

    As regards the PC - I've not even bothered trying.

     

    What is it about Apple recently? I've had problems with all their iCloud updates the last three revisions. Have they begun outsourcing quality control to Microsoft?

     

    So ... does anyone have any other possible solutions, or should I just give up?

  • by Peterh1949,

    Peterh1949 Peterh1949 Dec 29, 2014 1:00 PM in response to droyls
    Level 1 (4 points)
    Windows Software
    Dec 29, 2014 1:00 PM in response to droyls

    This works well. Thank you. One thing I would add - if you have problems deleting most of the files in the common flies/Apple/internet services folder (because some of the .dll files are in use) just restart the computer and immediately go back in and try the deletes again. This should clean up almost all the files in the folder

  • by Quellei,

    Quellei Quellei Jan 2, 2015 7:19 AM in response to h mfromwinchester
    Level 1 (0 points)
    Jan 2, 2015 7:19 AM in response to h mfromwinchester

    I fought with this for about six hours, but I found a solution for my problem.  I noticed the actual issue when I used dependency walker on c:\program files (x86)\common files\apple\internet services\iCloud_main.dll and found that it was referencing x64 versions of msvcr120.dll and msvcp120.dll.  Tried installing the x86 version of the VS 2013 redist package (http://www.microsoft.com/en-us/download/details.aspx?id=40784), however, that didn't fix the install error.  Copied the DLLs from c:\windows\syswow64 to the path of iCloud_main.dll and found that those were actually 64-bit dlls in the x86 windows folder.  Uninstalled x86 vc2013 C++ redist then deleted those files out of syswow64.  Reinstalled VC 2013 C++ followed by a successful install of iCloud.  When I opened the icloud64.msi installer in Orca I noticed that it does install the VS 2013 files into the system directory so it could be that the issue is in their installer getting the paths for x86 backwards and installing the x64 dlls in the x86 folder, or there was something wrong with this computers factory image.

     

     

    TL;DR

    Uninstall iCloud

    Uninstall Visual Studio 2013 C++ Redist x86

    Delete msvcr120.dll and msvcp120.dll from C:\windows\syswow64

    Install Visual Studio 2013 C++ Redist x86 (http://www.microsoft.com/en-us/download/details.aspx?id=40784)

    Install iCloud

  • by gadget_ho,

    gadget_ho gadget_ho Jan 2, 2015 3:36 PM in response to Quellei
    Level 1 (0 points)
    Jan 2, 2015 3:36 PM in response to Quellei

    Well done Quellei, that's the fix that worked for me. Brand new install on Windows 8.1 x64 was borked, and nothing else helped. Win!

     

    Wayne.

  • by julesthebit,

    julesthebit julesthebit Jan 4, 2015 1:17 AM in response to jab336
    Level 1 (0 points)
    Jan 4, 2015 1:17 AM in response to jab336

    To add a little to this, the order in which Apple components are removed might be relevant. Take a look at this article:

    Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8 - Apple Support

     

    Seems to me that the  version of iCloud distributed in the downloaded msi is faulty, though it's dated 1st Dec 2014 and seems to have been updated since the start of this thread. Anyway, it's forcing an install of iCloud via the Apple installer which gives a version that works.

     

    Nice one jab336, I could have wasted a lot of time on this.

     

    Happy New Year!

     

    Jules

  • by suerealtor,

    suerealtor suerealtor Jan 9, 2015 10:24 AM in response to LWolfie
    Level 1 (0 points)
    Jan 9, 2015 10:24 AM in response to LWolfie

    That would be great if you could stop it. I had my settings fixed so it wouldnt update but went to lunch one day and came back and it was ready to shut down after the update to install. Problem is I'd get a notice every so often saying do you want to update? I'd say no but there is a glitch that if you dont say no it does it anyway.

    So with that being said I see a lot of people having problems with Windows 7 or windows 8 and the icloud for windows installer..................lovely!!

  • by GolfIVfun,

    GolfIVfun GolfIVfun Jan 14, 2015 2:16 PM in response to jab336
    Level 1 (1 points)
    Jan 14, 2015 2:16 PM in response to jab336

    All i did was remove the files in c:\program files(x86)\ common files\apple\internet services  and the install icloud.  it worked perfectly

    Have it on two machines with windows seven.  One installed without any problem the other had to have the interned services folder emptied.

     

  • by anthonyiu,

    anthonyiu anthonyiu Feb 8, 2015 5:57 AM in response to h mfromwinchester
    Level 1 (0 points)
    Feb 8, 2015 5:57 AM in response to h mfromwinchester

    Try this

     

    To update icloud with windows 7

       -download iCloud installer 3.1.0.40

         -go to install, it will ask if you want to remove residual iCloud

            -uninstall it

               -restart

                  -then remove folder "internet services" and its contents

                        \hard drive\program files\common files\apple\internet services

                       -then install version 3.1.0.40

                            -restart, logoff the iCloud in control panels

                                -install version 4.02

  • by macc14,

    macc14 macc14 Feb 15, 2015 9:44 AM in response to jab336
    Level 1 (0 points)
    Feb 15, 2015 9:44 AM in response to jab336

    That worked a treat running Windows 8.1 with Classic Shell ITunes 64 bit version

    Thanks

  • by justharry1,

    justharry1 justharry1 May 13, 2015 6:09 AM in response to h mfromwinchester
    Level 1 (0 points)
    May 13, 2015 6:09 AM in response to h mfromwinchester

    Was experiencing identical problem and tried multiple different suggested solutions, including those listed by members in this community.  I was extremely hopeful that Apple was paying attention and patiently waiting for the latest release.  That release (Version 4.1) is now out and, guess what ... the same installation problem remains unaddressed.

     

    Am I the only one experiencing this problem, now with the new version?  If I am, someone please tell me what I'm doing wrong.  If I'm not, Apple please address the issue.

     

    Thank you!

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