Beckieor

Q: Safari will not open on my iPad Air...."Safari cannot open the page because it could not connect to the server." There were recent updates on my iPad Air. How can I fix this problem?

How can I correct the issue of Safari not connecting on my iPad Air? It was working great 2 days ago.....now on September 20 it is not working! I have an internet connection but Safari will not open. "Safari cannot open the page because it could not connect to the server."

iPad, iOS 7.1.2

Posted on Sep 20, 2014 10:03 PM

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Q: Safari will not open on my iPad Air...."Safari cannot open the page because it could not connect to the server." There were recent ... more

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  • by bobby_d,

     bobby_d bobby_d Sep 23, 2014 6:57 AM in response to Beckieor
    Level 3 (770 points)
    Sep 23, 2014 6:57 AM in response to Beckieor

    Hello Beckieor,

     

    After reviewing your post, I have located an article that can help in this situation. It contains a number of troubleshooting steps and helpful advice concerning network issues:

     

    iOS: Troubleshooting Wi-Fi networks and connections

     

    Follow these steps to troubleshoot the above issues:

    1. Be sure you're in range of your Wi-Fi router (access point).
    2. Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your Wi-Fi setting is dimmed, follow these steps.
    3. Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.
    4. Restart your iOS device.
    5. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
    6. Tap TS1398_i.png and Forget this Network.
    7. Try to connect to your desired Wi-Fi network.
      Note: You may need to enter your Wi-Fi password again if your network requires one.
    8. Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    9. Update your device to the latest version of software.
    10. Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.

     

     

    Thank you for contributing to Apple Support Communities.

     

    Cheers,
    BobbyD