Msburtt

Q: Iphone 6 won't connect to wifi .. Says incorrect password which is not true. Ideas???

Cant connect to wifi .. Says incorrect password .. Not true and everyone else can connect but me. I have iPhone 6. Pls help

Posted on Sep 20, 2014 9:59 PM

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Q: Iphone 6 won't connect to wifi .. Says incorrect password which is not true. Ideas???

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  • by dbandala,

    dbandala dbandala Feb 3, 2015 10:24 AM in response to bkc250r
    Level 1 (0 points)
    Feb 3, 2015 10:24 AM in response to bkc250r

    I Had same issues - called four times before I got someone that admitted it was a default with the phone. I got a new phone last week and it's working perfectly - finally!!

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Feb 3, 2015 12:17 PM in response to jbrhbr
    Level 8 (38,039 points)
    Mac OS X
    Feb 3, 2015 12:17 PM in response to jbrhbr

    If YOU bothered to read the comments you might have noticed that all of them but the one I responded to said that the phone had problems with only ONE router, not all WiFi networks. That's a DIFFERENT problem then failing to connect to ONE router. If a phone connects to other routers, but not to one specific one, that is a problem with the router.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Feb 3, 2015 12:19 PM in response to Roshanalex
    Level 8 (38,039 points)
    Mac OS X
    Feb 3, 2015 12:19 PM in response to Roshanalex

    Unfortunately, jbrhbr is not looking for a solution, just looking to make noise. You are correct with your troubleshooting steps; they will resolve the problem in most instances.

  • by NusaDua,

    NusaDua NusaDua Feb 3, 2015 9:01 PM in response to dbandala
    Level 1 (30 points)
    Feb 3, 2015 9:01 PM in response to dbandala

    It's discouraging when people use this board to write lectures to each other. It stifles the flow of speech and problem solving.

     

    The case is very simple. Over and over I'll be sitting in a cafe or coffee shop, etc., and my MacBook Air can instantly connect to the WiFi but my iPhone 6 that is barely a month old will not connect. If I do a "reset" of the iPhone 6, it will often connect to the WiFi but only once. It requires a reset every time -- this does not occur with every WiFi signal, just with some of them.

     

    So yes, blame it on the router (as many posts have suggested) or blame it on the hardware of the iPhone 6. But if it is a hardware problem with the iPhone 6 then it would be a very serious matter to have to replace that many phones.

     

    Let's hope that it's a software problem that is being addressed. I noticed in the last iOS update prior to the one that was just released last week that the upgrade was meant to resolve issues on WiFi connections. Clearly there are still some bugs.

  • by jbrhbr,

    jbrhbr jbrhbr Feb 4, 2015 12:23 AM in response to NusaDua
    Level 1 (0 points)
    Feb 4, 2015 12:23 AM in response to NusaDua

    Agreed, but sadly, some people find value in their lives by attacking others on internet forums.

     

    I had some time to try the solutions presented in this thread and, like several others, I am now successfully by explicitly adding my phone into the "allowed" MAC address list on my router. I've never had to do this before. It's some bug in iOS that will hopefully get addressed so that people don't have to deal with this annoyance.

     

    I also tried these suggestions to no avail:

    • Rebooting the router did nothing
    • Resetting network settings on the phone did nothing
    • Using "other" to manually enter my wifi's ssid resulted in the same error
    • Completely removing wifi authentication did not work, although the messaged changed from "incorrect password" to "cannot connect" or something like that.
    • Changing the wifi frequency and related settings did nothing

     

    Lastly, here is the router I'm using:

    http://www.pace.com/americas/products/gateways/adsl/4111n/

     

    It would be interesting to know what other folks are using so that we can see how broad the impact is and whether or not some people with the same router are actually connecting without error (would be very surprising).

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Feb 4, 2015 6:44 AM in response to jbrhbr
    Level 8 (38,039 points)
    Mac OS X
    Feb 4, 2015 6:44 AM in response to jbrhbr

    jbrhbr wrote:

     

    Agreed, but sadly, some people find value in their lives by attacking others on internet forums.

     

    I had some time to try the solutions presented in this thread and, like several others, I am now successfully by explicitly adding my phone into the "allowed" MAC address list on my router. I've never had to do this before. It's some bug in iOS that will hopefully get addressed so that people don't have to deal with this annoyance.

     

     

    No, it isn't some bug in iOS, it is because MAC (Media Access Control) address filtering was turned on in your router. Normally it is off, but apparently you or someone else turned it on. Try turning off MAC filtering, a router security feature that blocks any devices that are not specifically listed in the router's settings.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Feb 4, 2015 6:48 AM in response to NusaDua
    Level 8 (38,039 points)
    Mac OS X
    Feb 4, 2015 6:48 AM in response to NusaDua

    NusaDua wrote:

     

    It's discouraging when people use this board to write lectures to each other. It stifles the flow of speech and problem solving.

     

    The case is very simple. Over and over I'll be sitting in a cafe or coffee shop, etc., and my MacBook Air can instantly connect to the WiFi but my iPhone 6 that is barely a month old will not connect. If I do a "reset" of the iPhone 6, it will often connect to the WiFi but only once. It requires a reset every time -- this does not occur with every WiFi signal, just with some of them.

     

    So yes, blame it on the router (as many posts have suggested) or blame it on the hardware of the iPhone 6. But if it is a hardware problem with the iPhone 6 then it would be a very serious matter to have to replace that many phones.

     

    Let's hope that it's a software problem that is being addressed. I noticed in the last iOS update prior to the one that was just released last week that the upgrade was meant to resolve issues on WiFi connections. Clearly there are still some bugs.

    It is NOT a software problem, and it isn't going to be addressed. Your phone is broken. Take it to an Apple store and get it fixed. And it isn't that many phones. There are at least 75 million iPhone 6's in use. If even 1% of them had the problem (7.5 million for the math challenged), imagine how many posts there would be about it here. And it would be on the front page of every newspaper in the world.

  • by Sar8420,

    Sar8420 Sar8420 Feb 5, 2015 5:11 PM in response to jbrhbr
    Level 1 (0 points)
    Feb 5, 2015 5:11 PM in response to jbrhbr

    I have been having the same problem. I put my phone in airplane mode, and then connected to my wifi. It worked, and then I turned airplane mode off and everything has still been fine. Try it out...

  • by Lukay75,

    Lukay75 Lukay75 Feb 14, 2015 8:51 PM in response to Msburtt
    Level 1 (0 points)
    Feb 14, 2015 8:51 PM in response to Msburtt

    just go to setting, tap the wifi then tap i color blue circle then tap the DNS and write the DNS No. of the wifi, if you dont have  DNS no. just copy to other Ipad with DNS no....... thanks it works for me,,,,

  • by Trellick33,

    Trellick33 Trellick33 Feb 16, 2015 4:20 PM in response to Msburtt
    Level 1 (0 points)
    Feb 16, 2015 4:20 PM in response to Msburtt

    Hi there,

    I've had my iPhone 6 for three weeks and this problem is extremely frustrating.

    My new iPhone can't access my home WiFi network (always says incorrect password).

    Also has intermittent access to my employer's network, drops off other networks or doesn't see them at all.

    The trouble shooting I've tried so far:

     

    • Reset Router
    • Added phone to router's MAC list
    • Changed router password
    • Changed router frequency
    • Restored from Back Up (on the advise of Apple online support)
    • Restored from Factory Settings (likewise)

     

    Still no WiFi.

    Apple Support now suggest I return the device for a replacement.

    But reading this thread I'm worried the problem will recur should restore my settings.

    It's hugely disappointing for a £619 phone.

    And even worse not having WiFi on my phone at home means I'm going way over my data allowance.

    This is clearly a software bug given that my WiFi works in some places and not others.

    Any help appreciated!

     


  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Feb 16, 2015 4:29 PM in response to Trellick33
    Level 8 (38,039 points)
    Mac OS X
    Feb 16, 2015 4:29 PM in response to Trellick33

    Take it to an Apple store. If it doesn't work on their WiFi they will replace it.

  • by Trellick33,

    Trellick33 Trellick33 Feb 16, 2015 4:33 PM in response to Lawrence Finch
    Level 1 (0 points)
    Feb 16, 2015 4:33 PM in response to Lawrence Finch

    Thanks for your reply.

    My fear is this problem goes deeper than the handset.

    Posts in this thread suggest folks have had a recurrence of the issue when they restore their settings.

    It definitely seems to be some kind of iOS8 bug.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Feb 16, 2015 4:36 PM in response to Trellick33
    Level 8 (38,039 points)
    Mac OS X
    Feb 16, 2015 4:36 PM in response to Trellick33

    There are roughly 200 million iPhones using iOS 8. If it was an iOS 8 bug you would see at least a million posts about it. So that is a very unlikely cause of the problem. Your phone has a 1 year warranty. Take advantage of it.

  • by Trellick33,

    Trellick33 Trellick33 Feb 16, 2015 4:42 PM in response to Lawrence Finch
    Level 1 (0 points)
    Feb 16, 2015 4:42 PM in response to Lawrence Finch

    Yes, I'd definitely be doing that tomorrow.

     

    I'll report back on whether the problem returns.

     

    Thanks for your help.

  • by Roshanalex,

    Roshanalex Roshanalex Feb 16, 2015 4:42 PM in response to Trellick33
    Level 2 (432 points)
    Feb 16, 2015 4:42 PM in response to Trellick33

    Remove the wifi password from your router and leave it open. Then try connecting your phone to the router. Lets us know what happens.

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