labgeek70
Level 1 (0 points)

Q: gmail exchange ios 8 issue

Got a brand new iphone 5S.  Entered my Apple ID and all my settings and apps installed and everything was great.

 

Downloaded / installed iOS 8 and everything was fine. 

 

The next day, my Gmail Exchange has stopped working.  It IS working fine on my ipad which i also updated to iOS 8. 

 

i have tried every possible troubleshooting measure I could find.

 

I have rebooted.  I have wiped and restarted the device while connected to iTunes.

 

I have checked google settings.  I have checked Gmail settings.  Ipad continues to work but iphone doesn't.

 

While it's not a huge issue to use the Gmail app, it's just an annoyance not to be able to have all mail in one app now.

 

Any other suggestions?

iPhone 5, iOS 8

Posted on Sep 21, 2014 12:00 AM

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labgeek70

Q: gmail exchange ios 8 issue

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  • by jeffd55,

    jeffd55 jeffd55 Sep 23, 2014 7:18 AM in response to labgeek70
    Community Specialists
    Sep 23, 2014 7:18 AM in response to labgeek70

    Hello labgeek70,

     

    Thank you for using Apple Support Communities. 

     

    While you may have tried many of the steps in this article, it might be useful to follow this article to troubleshoot your mail issue.

     

    iOS: Troubleshooting Mail

     

    Regards,

    Jeff D. 

  • by holly34,

    holly34 holly34 Sep 23, 2014 5:17 PM in response to labgeek70
    Level 1 (0 points)
    Sep 23, 2014 5:17 PM in response to labgeek70

    I am having this exact same issue. I purchased a new iPhone 6, and everything was working fine until today when my gmail, which is set up through exchange, stopped working. I deleted, re-added, double checked the password. Still will not work through exchange. However, it does work if I add it as a non-exchange email, which is not ideal because I would like to be able to use the "push" function and other functions that setting up through exchange offers.

  • by rockmyplimsoul,

    rockmyplimsoul rockmyplimsoul Sep 23, 2014 5:28 PM in response to holly34
    Level 5 (7,239 points)
    iTunes
    Sep 23, 2014 5:28 PM in response to holly34

    holly34 wrote:

     

    I purchased a new iPhone 6, and everything was working fine until today when my gmail, which is set up through exchange, stopped working.

    In your case and the OP's case, getting a new device means you can not use Exchange for Gmail on the new device.  Google stopped supporting "Google Sync" (which is based on Microsoft ActiveSync) on January 30th, 2013.  If you had Gmail set up as an Exchange account on your device before that time, you were able to continue using it on that device only, even if you restore it or update its iOS.

     

    This explains why some devices still seem to work with Exchange for Gmail, and some do not.  More info here:

     

    https://support.google.com/a/answer/135937?hl=en

  • by labgeek70,

    labgeek70 labgeek70 Sep 23, 2014 5:37 PM in response to jeffd55
    Level 1 (0 points)
    Sep 23, 2014 5:37 PM in response to jeffd55

    to jeff....thanks but this had nothing helpful.  I had already done it.

     

    It worked for 24 hours then stopped.

     

    Still works on my iPad...

  • by labgeek70,

    labgeek70 labgeek70 Sep 23, 2014 5:39 PM in response to rockmyplimsoul
    Level 1 (0 points)
    Sep 23, 2014 5:39 PM in response to rockmyplimsoul

    Mine worked for 24 hours on the new device then stopped. 

     

    I'm guessing it's either a bug, or as you say....they are stopping it. 

     

    I've stopped fussing over it.  I am just using the Gmail app.  I only use Yahoo and cloud email for junk mail anyway.  It's just an annoyance.  I still love my 5s.

  • by rockmyplimsoul,

    rockmyplimsoul rockmyplimsoul Sep 23, 2014 5:39 PM in response to labgeek70
    Level 5 (7,239 points)
    iTunes
    Sep 23, 2014 5:39 PM in response to labgeek70

    labgeek70 wrote:

     

    Still works on my iPad...

    See my explanation above as to why that is.

  • by Undisc,Helpful

    Undisc Undisc Sep 24, 2014 2:39 PM in response to labgeek70
    Level 1 (5 points)
    Sep 24, 2014 2:39 PM in response to labgeek70

    I had a very similar issue with my iphone 5 after installing the ios 8 update. For some reason my outgoing server settings where changed with the update. This worked for me, maybe it'll work for you. In settings and mail, go into Outgoing Mail Server, tap on smtp for gmail (smtp.gmail.com). Make sure that this is set at On as the primary server. If it's listed under Other Servers on the same screen, it should also be set as On. Any other servers shown should be set at Off. Make sure you save all your changes (some people do actually overlook this step). Hope this helps.

  • by labgeek70,

    labgeek70 labgeek70 Sep 24, 2014 4:19 PM in response to Undisc
    Level 1 (0 points)
    Sep 24, 2014 4:19 PM in response to Undisc

    OMG OMG OMG!!!!!!!  THANK YOU THANK YOU THANK YOU!!!!!!

     

    I've GOT IT!!!

     

    I was using the EXCHANGE option in the list to create the account. DO NOT USE THAT.

     

    I used the "OTHER" option.

     

    Specify the incoming server - imap.google.com

    Specify the outgoing server - smtp-google.com

     

    AND IT WORKS!!!!!!!

  • by labgeek70,

    labgeek70 labgeek70 Sep 24, 2014 4:20 PM in response to holly34
    Level 1 (0 points)
    Sep 24, 2014 4:20 PM in response to holly34

    Holly....see my last response....do not use the EXCHANGE option.

     

    Set it up under OTHER

  • by brijar2,

    brijar2 brijar2 Sep 24, 2014 5:45 PM in response to labgeek70
    Level 1 (0 points)
    Sep 24, 2014 5:45 PM in response to labgeek70

    One more thing to try, if you have 2 step verification enabled with Google, turn it off.  Once I did, it no longer gave me the errors and my email is working fine now.

  • by rockmyplimsoul,

    rockmyplimsoul rockmyplimsoul Sep 24, 2014 6:02 PM in response to labgeek70
    Level 5 (7,239 points)
    iTunes
    Sep 24, 2014 6:02 PM in response to labgeek70

    Just curious, with this method:

     

    • When you delete a message does it really go into Trash, or does it get Archived to All Mail?  Since there is no setting for this behavior, how do you control it?  You used to be able to control the behavior at m.google.com right from Safari on your device, but not anymore.  While I still had Gmail working with Exchange after 1/30/13, all my mail deletions were getting archived instead of trashed, so I left Exchange and never went back because there was no way to change this behavior.
    • Do you get instantaneous mail delivery? (i.e. Push)

  • by labgeek70,

    labgeek70 labgeek70 Sep 24, 2014 6:11 PM in response to rockmyplimsoul
    Level 1 (0 points)
    Sep 24, 2014 6:11 PM in response to rockmyplimsoul

    yes emails are trashed.

     

    YEs yes I get push notices. 

  • by lauraannc3,

    lauraannc3 lauraannc3 Sep 25, 2014 2:38 PM in response to labgeek70
    Level 1 (0 points)
    Sep 25, 2014 2:38 PM in response to labgeek70

    Hi labgeek70,

     

    I tried this method and it told me the incoming server was wrong. Can you confirm?

     

    Laura

  • by labgeek70,

    labgeek70 labgeek70 Sep 25, 2014 5:23 PM in response to lauraannc3
    Level 1 (0 points)
    Sep 25, 2014 5:23 PM in response to lauraannc3

    Please forgive me. I was so excited I put google. It should be gmail

     

    incoming:   IMAP.gmail.com

    outgoing:    SMTP.gmail.com

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