Q: updated my iPhone 5s fingerprint recognition not working

Hey megfromwales,

Thanks for the question. I understand you are experiencing issues with Touch ID on our iPhone 5s. The following resource provides troubleshooting information that may help to resolve your issue:

Using Touch ID on iPhone

http://support.apple.com/kb/HT5883

Resolving issues with Touch ID

 

1. Make sure that you're using the latest version of iOS.

 

2. Make sure that your fingers and the Home button are clean and dry.*

Cover the Home button completely. Don't tap too quickly, don't press down hard, and don't move your finger while Touch ID is scanning. Make sure that your finger touches the metal ring around the Home button.

 

3. If you're using a protective case or screen protector, it must leave the Home button and the surrounding ring completely unobscured. If it doesn't, remove the case or screen protector and try again.

 

4. Tap Settings > Touch ID & Passcode and verify that:

- iPhone Unlock or iTunes & App Store is on.

- You enrolled one or more fingerprints.

 

5. Try enrolling a different finger.

 

6. If you can't enroll any of your fingers, take your iPhone to an Apple Retail Store, Apple Authorized Service Provider, or contact AppleCare for further assistance.

 

* Moisture, lotions, sweat, oils, cuts, or dry skin might affect fingerprint recognition. Certain activities can also temporarily affect fingerprint recognition, including exercising, showering, swimming, cooking, or other conditions or changes that affect your fingerprint.

Thanks,

Matt M.