HT202930: AT&T online support
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Helpful answers
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Jun 4, 2015 7:19 AM in response to wynn84by cr6zym0nkeyiz,★HelpfulI didn't see your comment. OMG. Thank you. Holding down the power and home button together worked! Thank you for that advice. I was so freaking scared!!!
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Jun 13, 2015 2:01 PM in response to Markuuz14by inkush,I got new I phone 6 silver as upgrade few months ago unfortunately the product was a damaged one. The front screen was not tightly attached to the bottom case. Apple exchanged me with the new product. It was working perfectly fine until I noticed that the device turned off automatically few days ago. The battery charge is consuming faster than ever. Now, It is turning off frequently and taking long time to restart. I don't know what is going on with the product. Really frustrating!!
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Jun 13, 2015 10:22 PM in response to Markuuz14by mileftozkewl,★Helpfulthis happened to me just today , my 1 month old iphone 6 64 gb was charging i saw the screen at 47% and after 20 minutes when i pressed the home button the check it , it just wont turn on , i tried the power button but nothing helped then i called one of my friend who has previously owned an iphone he told me to hold the home and power button together which worked but im scared now, why is this happening i have saved money for this ohone for the past 1 year. kindly tell is this a harware issue or software issue or should i visit the nearest apple service center?
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Jun 14, 2015 10:42 AM in response to cr6zym0nkeyizby Willyom,thanks for your help. I just had the same problem and the only solution was to turn both home screen and power to turn it on.
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Jun 21, 2015 3:49 AM in response to Markuuz14by deepak.sinha13,★HelpfulHi All,
Purchase on March.2015
Issue raised : 21st June.2015
Issue : iPhone 6 Suddenly power OFF and and not getting turn ON.
Work Around : I have pressed centre button and power button - Not worked
Connected to iTune and device doen't rcognised.
Please suggest.
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Jun 21, 2015 3:50 AM in response to pedro dby deepak.sinha13,Hi All,
Purchase on March.2015
Issue raised : 21st June.2015
Issue : iPhone 6 Suddenly power OFF and and not getting turn ON.
Work Around : I have pressed centre button and power button - Not worked
Connected to iTune and device doen't rcognised.
Please suggest how to rectify
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Jun 21, 2015 11:42 AM in response to JAMwoodmanby BAVRG,Thanks for the tip on holding both buttons down for 20 seconds. It worked!
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Jun 30, 2015 7:26 AM in response to cr6zym0nkeyizby roseyj13,Connected my phone to the computer, nothing happened. Tried pressing power button for 30 seconds, didn't work. Pressed home button for 30seconds, didn't work... but after Pressing the power and home button for a few seconds , it worked for me... Whew! (that was scary!) thanks for this info!
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Jul 10, 2015 10:41 PM in response to Markuuz14by cluisavila,I have an Iphone 6, two weeks old, almost no use. Battery fully charged, the phone was dead. By holding the power and home button together for 20 seconds I was able to start the phone finally. I have noticed that most of the post mention problems with the 64 gb phone. Is it related just to this model. Will there be a fix for this? Problem was first reported one year ago, and looks like it is still present in iOS 8.4. If it is hardware related, I would like to know so I can change it for another model (128 gb perhaps?).
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Jul 13, 2015 12:32 AM in response to Markuuz14by LA_Paul,Here's food for thought...
@cluisavila pointed out that many of the posts here mention having the 64Gb model. Last week, when I first upgraded from my iPh5, I got the iPh6+ 64Gb and it did the same power-off thing that my newly exchanged iPh6 64Gb is doing now. (I accidentally discovered holding the 2 buttons down to bail myself out last week.)
Come to think of it, the sudden power-off thing started happening on my iPh5, which prompted me to bite the bullet and go in to the AT&T store. Hmmm. Thinking out loud here, sorry!
Hope someone else can relate to my scenarios, then maybe someone that works for Apple could read these posts!
Cheers,
Paul
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Jul 16, 2015 3:24 PM in response to Markuuz14by Light moon,hey I have the same problem, I tried all of the posted solutions but non of them worked. Any advise?
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Jul 18, 2015 1:45 AM in response to Markuuz14by Drago973,hello markuuz you have get the solution for the problem coz i have the same problem as you are and the power and home button dosnt works
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Jul 18, 2015 1:52 AM in response to Drago973by Briansyddall,Hi
If your iPhone 6 won't turn on
Try a reboot press & hold power button & menu button hold both down until
You see the Apple Logo if this doesn't work after trying a few times .
Make an Appointment at Apple Store .
Cheers
Brian
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