HT202930: AT&T online support
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Helpful answers
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Jul 24, 2016 9:42 AM in response to Markuuz14by DorianHin,I'm having the same issue, I was using a music streaming app with my phone charged to 80% and then the phone randomly turns black and won't turn back on. Can anybody help me please!? the home+sleep button method is not working for me.
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Jul 24, 2016 10:35 AM in response to DorianHinby brajesh king of prussia,Connect phone with laptop using USB cable then try home+sleep.
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Aug 3, 2016 9:36 PM in response to Markuuz14by agnisarman,I'm using iPhone 6-128GB, today morning it just turned off. i connected to a laptop and pressed the key combination (Power button Home Key) until the apple logo came(about 20 sec).
I hope this issue will solve in next update
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Aug 28, 2016 9:38 AM in response to Markuuz14by christopherfrombelfast,Has anyone found a solution? I have tried absolutely everything, it was a different screen that had caused this. I have tried holding the home and power button, nothing has happened. Phone heats up on the back also, really need this fixed as I always receive calls and texts.