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All replies
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Helpful answers
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Dec 31, 2014 1:42 PM in response to minnow26by borg22222,again I suppose you have read JG in SB above and below as to why appears. good luck to us all. BT
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Dec 31, 2014 1:59 PM in response to James Barberby borg22222,I have now been on hold with apple 800 694-7466 for 11 minutes and the initial service person had never heard of the GMT bug. I will try to escalate . meanwhile very disheartening. This thread is 3 plus months old with almost 100k views and some 35o posts. Seems like someone is having a problem?
good luck.. I will try to report back if I get any response. My plan is to just report a complaint / concern. NOT fix my personal bug. I do not believe they can fix this thing over the phone. Brogan from Seattle.
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Dec 31, 2014 2:09 PM in response to borg22222by minnow26,I wonder if we could send the folks at Apple/iPhone the link to this thread?
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Dec 31, 2014 2:24 PM in response to borg22222by borg22222,well heck the customer service woman came back on phone after 15 mins to fix just my problem...started telling me to go to Settings. I interrupted her with " no I want apple to fix the systemic problem" she said lets fix your problem, I said I do not believe we can fix over the phone, ..at this point I got several " well Honey...we can.."
At this point I said can you please escalate me. Back on hold for 24 mins so far.
I guess I was a little short with the first person. Will report...
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Dec 31, 2014 2:37 PM in response to borg22222by borg22222,Well I am back. Good News and Hopeful Response. Was on escalated call will nice woman who said they were very aware of the problem. I finally declined to try to go to gmail calendar settings to fiddle with time zones...
I mainly talked/ vented about this thread (96,000 views, 350 posts) and the youtube video with 2085 views. She said that yes this has a high priority given the many many calls they have had on this issue.
She also took my contact info down and will contact me directly when a bug fix gets ready. She said I could call her directly if I had any more questions or concerns.
I will do a follow up to her with this thread and you tube link.
But bottom line it does seem that they are working on this problem and that is very good news.
While I am over all disheartened about the initial response or lack of response by Apple I am now more hopeful that they are not only listening but working on a fix. Woo Hoo! I get to keep my iStuff.
Naturally I will follow up with this when we see progress.
Thanks again Apple customer service at 800-694-7466
Brogan from Seattle.
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Dec 31, 2014 2:42 PM in response to James Barberby natfromsherwood,Well, having read through the ENTIRE thread, I have not seen a single reply from Apple. Hmm, I guess that since my new company is offering me a phone, perhaps I should try the spiffy new Android device. I am personally against this, but seriously, I have tried EVERY single one of the suggestions on this. I have deleted, re-created, changed settings, verified settings, created an iCloud account (don't f'n want one, but ***)....seriously done with this. Going to go back to a pen and paper version of a calendar for my work schedule. When I set an event up on my iPhone AND select the timezone I want....it STILL changes the event to GMT. So, either I need to move to London, or switch phones, cuz, I'm done with this issue.
9/21 until 12/31 with no reply from Apple on this issue. NOT impressed. And I am an evangelist since '86.
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Dec 31, 2014 2:53 PM in response to minnow26by JG in SB,It would make perfect sense for the Apple people to review this thread. Unfortunately, if you try to refer them to it, you will be told something like this: "we don't have the technical capability to look that up." Others have tried to no avail to get their techs, who keep insisting that this can't possibly be an Apple-generated issue, to simply review this thread or at least take a quick look at it to see that it has nearly 100k views and therefore seems weird that they claim to have "never heard of this."
Yes, the low level Apple techs apparently do not have the ability to do what any 10 year old can do using an Apple product like an iPhone: browse to a web page. I would not be surprised if instead of actual computers at the first level Apple tech work stations, there are simple 8.5" x 11.0" cards that say:
- Tell the customer that they are the first person to ever report whatever problem it is they are reporting.
- Ask the customer what type of account they are syncing with (Google, Exchange, Yahoo, etc.) or what other non-Apple software they are using.
- Assure customer that whatever problem they have can only be generated by (insert name of provider or software customer identifies in Step 2)
- Tell customer to factory reset their iOS device.
What borg22222 is doing (and sort of live blogging here) is the right thing to do. Get your case escalated. Ensure it is escalated to Engieering Technical Support. Get a case number. Refer the Engineering Technical Support staff to this thread (they will look it up later).
You should also be aware that the primary goal of Apple tech support....and most company's tech support divisions is to "handle calls" not actually resolve problems. Your first-tier Apple rep's main mission is simply to convince you that whatever problem you have is due to anything on Earth other than Apple and to get you off the phone so they can do the same thing to the next caller and so on....
In any case, regardless of whatever BS your Apple Care phone rep tells you, rest assured there are people at Apple who are: 1) actively monitoring this thread; and, 2) fully aware of widespread reports of this bug.
One thing that may "motivate" Apple to get their act together and fix this would be if just a single online news source reported this problem. That would give true public exposure to the issue, and would ensure that 100's of thousands of users who are experiencing the issue might decide to call in and ask about it. People who have it and just haven't noticed it will notice it and call in, and those who don't have it yet will get concerned about it (as they legitimately should be) and might call in. To that end, you can submit tips about this to several online tech news sources using these links:
9to5mac.com
http://9to5mac.com/contact/appleinsider.com
http://appleinsider.com/submit_story/
cultofmac.com
http://www.cultofmac.com/ (This is the home page. "Send Tip" link is at far right at top of page. It generates an E-mail)
Direct E-mail for tips news@cultofmac.com
Gizmodo.com
Send E-mail to tipbox@gizmodo.com
Describe the bug, and reference this discussion thread...and that it has nearly 100k views as of today...which indicates this is a widespread issue that a lot of people are searching for and finding the thread as a search result.
If even one online tech news reports on this you can guarantee this will get fixed sooner than later. If a tech site sees multiple "tips" about this they will investigate it.
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Dec 31, 2014 2:47 PM in response to borg22222by JG in SB,Brogan you kick a$$!! Thank you for enduring the long slog through hold times to get this escalated and then reporting back some of the firmest confirmation we have seen to date that a fix is actually in the works. I have my fingers crossed for 8.1.3 but I also would not be surprised if this doesn't get resolved until the public release of 8.2....already confirmed it's not in the beta of 8.2.
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Dec 31, 2014 2:51 PM in response to borg22222by minnow26,Thank you!!!!! I am glad you stuck it out and got at least validation from Apple.
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Dec 31, 2014 2:53 PM in response to borg22222by borg22222,One more detail about my recent call. She did suggest that this problem has only been happening since Gmail / Google has started "adding Time zone setting to their system in mid October.." I did point out that this is seems to be actually an iOS 8 issue starting at least on 9/21/2014 when this thread was started by James Barber.
So I hope the fix arrives.
My calendar is just GMTed back to October. Yikes
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Dec 31, 2014 2:58 PM in response to JG in SBby borg22222,JG: thanks for the support. I do hope things are moving forward. Good thoughts on Apple Care system. At this moment, 45 minutes from my call I am still hopefully waiting for the follow up email contact from the Apple Care woman... she said she'd email me with some links and contacts.... I will hang on a while more.
And thanks for the suggestions to get this issue onto some media sources...good idea. Brogan
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Dec 31, 2014 2:59 PM in response to borg22222by jeseymour,I've been chatting with Apple and basically getting the runaround that most others have.
Told this is not a known issue. Apple apparently does not monitor the forum or does not follow closely
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Dec 31, 2014 3:10 PM in response to jeseymourby borg22222,Well that is too bad. It does seem incredible that anyone within Apple would at least heard rumors about this? Or heck even experienced it? ..or don't they all have iPhones? maybe use like a Daytimer and pen for calendar stuff?? Ha?
And as you read my post I did get the first response of " What's That GMT? " ..only after escalation did I get a change of attitude. So for me that was positive....of course right now it is almost an hour after she told me she would send an email with contacts, etc...chkd my junk box...maybe it is coming "soon" but via GMT time??ha!...just kidding??
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Dec 31, 2014 5:29 PM in response to borg22222by joeygillis,This issue is not limited to iOS8. As I mentioned upthread (I know it's a huge thread), I have this issue affecting my iPad, and I'm running iOS 7.1.2.
I tested this to be sure it wasn't iOS8 by deleting the calendars from my phone (running iOS8) entirely, entering a new event in iCal, and watching it sync to the iPad (running iOS7). Indeed I still get the GMT issue.
Not saying it's NOT Apple's issue, but it's definitely not an iOS8-only issue.
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Dec 31, 2014 10:07 PM in response to James Barberby JG in SB,Just wanted to wish this entire "community" of all of us dealing with the issue a Happy New Year!!