nicole1285

Q: iphone 6: siri and voice text not working.

I did siri trouble shooting, and restored phone completely. Siri hasn't worked at all since turning the phone on (Sept.19th). Mic works - can make calls, voice messages etc. Is there something that I'm not doing? or do I have to get a new phone?

iPhone 6, iOS 8

Posted on Sep 21, 2014 6:09 AM

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Q: iphone 6: siri and voice text not working.

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  • by Coolbobcat2,Helpful

    Coolbobcat2 Coolbobcat2 Sep 21, 2014 6:27 AM in response to nicole1285
    Level 3 (516 points)
    Sep 21, 2014 6:27 AM in response to nicole1285

    Hi there,

     

    I understand that this is an issue for you. Follow these steps, and they should help:

     

    Make sure Siri is on:

    1. Open Settings
    2. Go down and tap General
    3. Tap Siri
    4. Make sure Siri is on by turning the switch to the right. If it's already on, it'll show a green background. Just leave it like that.

     

    Make sure you're using Siri correctly:

    Make sure your holding down on the home button until a screen appears saying "What can I help you with?" then start talking.

     

    -Make sure you have an internet connection or cellular connection

    -Make sure your connection is good, and that your internet isn't down or your cellular network isn't down as well.

    -Make sure your microphone is not blocked, damaged.

     

    Refer to here for more information: iOS: Troubleshooting Siri

     

    Try resetting your network settings:


    WARNING: These steps will make you lose any entered passwords in already joined networks. SAVE ANY IMPORTANT DOCUMENTS OR WEBPAGES, YOU MAY LOSE THEM.


    1. Open Settings
    2. Tap General
    3. Go down, tap Reset
    4. Tap Reset Network Settings
    5. If prompted for a pass code, enter it.
    6. Tap Reset Network Settings
    7. A series of different screens will show. This is normal.
    8. Once this is done, unlock your phone and try connecting to a network or cellular network.
    9. Try using Siri.
  • by Paulie in LA,Helpful

    Paulie in LA Paulie in LA Sep 23, 2014 11:50 AM in response to nicole1285
    Level 1 (5 points)
    Sep 23, 2014 11:50 AM in response to nicole1285

    I am having the same problem. I went to the Simply Mac store near me and say it's a software problem since there is audio with video and phone calls. I did a full restore, to no avail, Siri still ignore me. Siri DOES work with the earbuds or headset in, so it seems that there is either 1) software problem connecting siri to my internal mics, or 2) hardware problem with my internal mics.

  • by Paulie in LA,

    Paulie in LA Paulie in LA Sep 23, 2014 11:52 AM in response to Paulie in LA
    Level 1 (5 points)
    Sep 23, 2014 11:52 AM in response to Paulie in LA

    Well just went through resetting the Network Settings. And Siri hears me now! Thank you thank you!

  • by ConvertingtoApple,

    ConvertingtoApple ConvertingtoApple Oct 3, 2014 5:53 AM in response to nicole1285
    Level 1 (0 points)
    Oct 3, 2014 5:53 AM in response to nicole1285

    I just reset the network connections and it worked!

  • by Jeffreyawilson21,

    Jeffreyawilson21 Jeffreyawilson21 Oct 19, 2014 8:14 AM in response to Coolbobcat2
    Level 1 (0 points)
    Oct 19, 2014 8:14 AM in response to Coolbobcat2

    I did everything you suggested above and still I am not able to use Siri or even speak my texts. Am I going to need to take this into the apple store and have it replaced? Please help as this is frustrating that I have such a great phone and am not able to use all of the features.

     

    thanks,

  • by nicole1285,

    nicole1285 nicole1285 Oct 19, 2014 8:47 AM in response to Jeffreyawilson21
    Level 1 (6 points)
    Oct 19, 2014 8:47 AM in response to Jeffreyawilson21

    Nothing worked for me, after an hour at verizon they sent me to the Apple Store. After an hour there they gave me a new phone. This one works perfectly fine though so I'm happy.

  • by Mattdander,Helpful

    Mattdander Mattdander Oct 21, 2014 9:36 AM in response to nicole1285
    Level 1 (5 points)
    Oct 21, 2014 9:36 AM in response to nicole1285

    I have the same problem as Nicole (e.g. sudden loss of Siri, but around Oct 19). Siri will only work with the headset mic and none of the resets seem to do the trick. The built-in mic seems to work fine for all other functions and Siri seems to register sound (that is, the line that signals that sound is detected moves in waves), but, regardless of what I say, the 'some things you can ask me' menu always comes up: in fact, it is the only thing that ever comes up.

  • by Jeffreyawilson21,

    Jeffreyawilson21 Jeffreyawilson21 Oct 21, 2014 12:15 PM in response to Mattdander
    Level 1 (0 points)
    Oct 21, 2014 12:15 PM in response to Mattdander

    I ended up calling Apple and they didn't have any fix so I scheduled an appointment with my local Apple store and told them all of my attempts to fix it and they ended up giving me a new one. So I don't know if the 8.1 update fixed it at all and from the description it doesn't seem that it has so your best bet might be to take it into your local Apple store. It took me like 15 minutes and I was all taken care of.

  • by patscanlan,

    patscanlan patscanlan Oct 23, 2014 12:12 AM in response to nicole1285
    Level 1 (5 points)
    Oct 23, 2014 12:12 AM in response to nicole1285

    Same issue here on iPhone 6, iOS 8.1. Siri does not hear me and audio message recordings play back static. At one point my videos recordings were recording static as well.

     

    Reset all network settings as well all settings, neither made a difference.

  • by Falcona,

    Falcona Falcona Oct 23, 2014 5:10 AM in response to Coolbobcat2
    Level 1 (0 points)
    Oct 23, 2014 5:10 AM in response to Coolbobcat2

    I Have the same problem, been waiting 4 weeks for new iPhone 6 had iPhone 5 before done all updates on new phone went to use Siri and he says he can't help at the moment because there is a problem please try later. Try later same thing, there's obviously a problem with the update must be, because I've reset my phone my network settings, wifi everything but still getting the same message, come on Apple sort it out, I've been waiting 4 weeks for this **** phone and this is all I need no Siri

  • by Tmr1975,

    Tmr1975 Tmr1975 Oct 29, 2014 4:04 PM in response to Falcona
    Level 1 (0 points)
    Oct 29, 2014 4:04 PM in response to Falcona

    The same with my iPhone 6 plus and the recent update did not fix the issue nor the restore or reset of settings fixed it.

  • by Smcew,

    Smcew Smcew Oct 31, 2014 9:27 AM in response to nicole1285
    Level 1 (0 points)
    Oct 31, 2014 9:27 AM in response to nicole1285

    I'm having the same problem with an iPhone5.  Siri clearly hears me, but she's obviously possessed for Halloween.  I'll say "Write Note" and she'll say she's starting to play some random artist... or calling some random number... or contact.  It worked last week, before the last update.

  • by ericfromsheffield,

    ericfromsheffield ericfromsheffield Nov 19, 2014 8:13 AM in response to nicole1285
    Level 1 (5 points)
    iPhone
    Nov 19, 2014 8:13 AM in response to nicole1285

    ive upraded my 6 plus to 8.1.1 and still without Siri. My Siri has never worked from day one to be fair. It works once per reboot or network reset and then nothing till reboot or reset.

  • by Siri1978,

    Siri1978 Siri1978 Nov 19, 2014 10:54 PM in response to ericfromsheffield
    Level 1 (0 points)
    Nov 19, 2014 10:54 PM in response to ericfromsheffield

    I have the same issue. ive upraded my 6 plus to 8.1.1 and still without Siri. My Siri has never worked from day one to be fair. It works once per reboot or network reset and then nothing till reboot or reset.

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