Q: Itunes playcount too high

Had the support call today. Talked to a senior advisor and she had me collect and send itunes, iphone, and pc logs for them to investigate. She'll be calling me back on Tuesday with an update.

Really hope they can get this fixed.

I take this to mean we shouldn't expect iOS 8.1 to fix this issue??

Hopefully in this instance Apple are like most big organisations - the left hand doesn't know what the right hand is doing

It's such a minor bug compared to the others that I wouldn't be surprised if Apple hadn't fixed it, I  wonder if we'll get an ios 8.1.1 or if we'll have to wait until 8.2 IF it's not fixed today

I strongly disagree with the comment that this is a minor bug. From what I can tell it is affecting everyone, but not everyone uses iTunes or pays attention to the information showing play counts. In fact, most people won't care. For those of us who do care, we rely on this information for the way we enjoy our devices (smart playlists, etc.) One of the things that set Apple apart for me as my music player is that functionality in iTunes. I feel the pain of how devastating it can be to have information that was once useful and accurate be corrupted. Apple needs to fix it ASAP, and I'm still crossing my fingers for iOS 8.1 to fix it. We shouldn't have to rely on workarounds to have our devices do what they used to do with no problems. Play count information has been supported since the first iPod and this glitch isn't one that should be put on the back-burner.

I mean minor as in there has been no public criticism of this bug, unlike the bluetooth one, it certainly isn't minor to me but to Apple it may be a lower priority and we still don't know if any of our feedback reports or forum posts have reached the team that actually fix these bugs

iOS 8.1 don't help. The problem is still here..

Absolutely useless. It's been an issue since ios 8 - thats over a month with 2 updates (3 if you count 8.0.1) and it STILL hasn't been fixed.

The Apple Innovation..

I just upgraded to 8.1

it seems the problem has been fixed

Very frustrating!  I have a number of smart playlists that use play counts.  For example...20 most played songs; 25 most played songs from 2013; etc.    Now they are going to be useless.  I noticed this problem a couple of weeks ago, so, I'm glad to hear that others are having the same issue.  I've reported a problem to Apple but never received a reply of any kind.  Not that I expected one...as others have said this is probably a "minor" problem to them.  But, why support play counts in the first place if you're not going to care if they work?

Has anyone figured out a workaround for this?  I've been going in and manually updating play counts by using a script I downloaded a number of years ago.  But, I'm just guessing at what the correct play count should be.  I just know that I certainly did NOT listen to "A Sky Full of Stars" 188 times yesterday.

Ugh.

I really wish Apple would let you go back to iOS 7. 

well I'm not sure how you managed that when it's still broken for everyone else! are you 100% sure it's fixed? what device are you using?

Can't believe its not fixed.

I emailed Craig Federighi and got this reply:

Hi Chris,

 

Thanks for the note.  We are aware of the problem and are working on a fix.  Sorry for the inconvenience!

 

Sometimes it works on mine, other times it doesn't. At the moment it's working perfectly but I know it won't last.