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All replies
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Helpful answers
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Oct 28, 2014 2:29 PM in response to hullaballooby randy98mtu,DDepends on the app you use. Quietscrob did add in the scrobbles from itunes. Ecoute does not. Though it has missed a few scrobbles. Cloudscrob seems to work reliably as well.
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Oct 29, 2014 3:53 AM in response to randy98mtuby XRayLexx,Yep. My play counts are messed up too now thanks to ios8. My work around is to do a full restore on each sync! Or use my iPod classic.
Are Apple aware and working on a fix?
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Oct 29, 2014 4:04 AM in response to Angeltearxby majaablomst,I have a 2nd gen ipod that i havent used in forever so it does not have ios8, that means it's "safe" from this problem, right?
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Oct 29, 2014 6:46 AM in response to majaablomstby XRayLexx,yyes, the issue seems to only effect ios8 devices.
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Oct 29, 2014 6:49 AM in response to XRayLexxby majaablomst,Thanks. Then I'll have a way to listen to music while im not home, allthough it will be annoying having to carry around two devices.. but it's better than nothing i guess.
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Oct 29, 2014 6:57 AM in response to majaablomstby randy98mtu,I wish I had a device not upgraded that I could switch to. A Note 4 or LG G3 is starting to look good...
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Oct 29, 2014 11:46 AM in response to randy98mtuby electrophile888,I can't work this bug out. I am monitoring my playcounts every time I sync, and it appears that only certain tracks are subject to this bug while others are not. Anyone else experienced this?
Needless to say, this is extremely annoying. I have messed up playcounts and a messed up last.fm.
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Oct 29, 2014 11:51 AM in response to electrophile888by giokappa,If you play from your MAC is not a problem, but when you play it from a iphone/ipad the play count is all messed up:
1 play 1 count
2 play 2 counts
3 play 3 counts
so basically if you play 3 times you add 6 counts in a sort of exponential way...
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Oct 29, 2014 1:13 PM in response to giokappaby randy98mtu,Grr. I'm now carrying a 17" MBP to work to listen to music and not listening at all in the car. I need to let go of this playlist OCD but I can't...
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Oct 29, 2014 1:20 PM in response to randy98mtuby Shearenn,I kind of chuckled at this but only b/c I can completely relate. I've put many long hours into getting my iTunes how I want and when something like this occurs it really is too much to handle. Resorted to just not playing music on my phone which is semi depressing. Hopefully a remedy comes soon..... #wishfulthinking
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Oct 29, 2014 1:24 PM in response to Angeltearxby ChrisLisi1982,I urge anyone who is having this issue to report it to Apple, it takes literally a minute, as this bug hasn't been picked up by any big websites/media it's probably fairly low on their list of priorities, lets hope ios 8.1.1 comes soon and includes a fix!
the link to report it is:
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Oct 29, 2014 1:50 PM in response to Brett Lby randy98mtu,Brett L wrote:
Hi Angeltearx,
Thank you for using Apple Support Communities. Due to the nature of the issue you described you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.
Brett L
I used this link and chatted with an agent. She elevated it and scheduled a callback to me tonight with another agent to get more details. Hopefully that helps push it. I gave her a link to this discussion as well.
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Oct 29, 2014 2:51 PM in response to randy98mtuby brightside515,Experiencing the same issue as most of you ever since the update to iOS 8 on my 5s. Upgraded to the 6 and updated to iOS 8.1 on Saturday. Was having no issue with the play count until today. Just reported the issue to Apple as many of you have.
Might have stumbled upon a trend and wanted to see if it applies to anyone else. Not every song I play has its play count skyrocket after I sync it with iTunes. Today I played some albums straight through and others I put on shuffle. The albums I played straight through all have the correct play counts while the albums I've shuffled all have annoyingly high play counts.
Just curious if anyone else has noticed this. Sorry if someone mentioned this previously - didn't have time to read through all of the posts.
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Oct 29, 2014 2:58 PM in response to brightside515by Yawenaj,I pretty much only play albums straight through and I'm getting the same issue.