Did the IOS 8 update on my 5s last night & the touch ID stopped working. I deleted the fingerprint but now when I try to add a new one it just comes up with failed! Even tried other fingers! any ideas
Hello there, rogerdadodger.
The following Knowledge Base article offers up some great recommendations for resolving issues with Touch ID:
http://support.apple.com/kb/HT5883
Resolving issues with Touch ID
- Make sure that you're using the latest version of iOS.
- Make sure that your fingers and the Home button are clean and dry.*
Cover the Home button completely. Don't tap too quickly, don't press down hard, and don't move your finger while Touch ID is scanning. Make sure that your finger touches the metal ring around the Home button.- If you're using a protective case or screen protector, it must leave the Home button and the surrounding ring completely unobscured. If it doesn't, remove the case or screen protector and try again.
- Tap Settings > Touch ID & Passcode and verify that:
- iPhone Unlock or iTunes & App Store is on.
- You enrolled one or more fingerprints.
- Try enrolling a different finger.
- If you can't enroll any of your fingers, take your iPhone to an Apple Retail Store, Apple Authorized Service Provider, or contact AppleCare for further assistance.
* Moisture, lotions, sweat, oils, cuts, or dry skin might affect fingerprint recognition. Certain activities can also temporarily affect fingerprint recognition, including exercising, showering, swimming, cooking, or other conditions or changes that affect your fingerprint.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
Thanks for your reply Pedro d! I tried that tonight but when I try to turn on iphone unlock or the itunes & app store to add a fingerprint it comes up with failed straight away! It was working fine before the update & its clean with no scratches or anything.
Hello again, rogerdadodger.
Thanks for updating with your follow-up steps. If you've gone through all of these steps with still no resolution, then due to the nature of your issue it may be more usefull for you to use another one of Apple's Support resources by going to the following link to get a more hands-on response:
https://expresslane.apple.com/GetproductgroupList.action
Cheers,
Pedro D.
Download new software update 8.0.2 should help. Bsydd uk
i have the same problem ios 8.1.1 plz any ideas ?? did u fixed it ?
Touch id won't let me add fingerprint after updating to IOS 8.
