rogerdadodger
Level 1 (0 points)

Q: Touch id won't let me add fingerprint after updating to IOS 8.

Did the IOS 8 update on my 5s last night & the touch ID stopped working. I deleted the fingerprint but now when I try to add a new one it just comes up with failed! Even tried other fingers! any ideas

Posted on Sep 21, 2014 9:48 AM

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rogerdadodger

Q: Touch id won't let me add fingerprint after updating to IOS 8.

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  • by pedro d,

    pedro d pedro d Sep 23, 2014 10:43 AM in response to rogerdadodger
    Community Specialists
    Sep 23, 2014 10:43 AM in response to rogerdadodger

    Hello there, rogerdadodger.

     

    The following Knowledge Base article offers up some great recommendations for resolving issues with Touch ID:

     

    Using Touch ID on iPhone

    http://support.apple.com/kb/HT5883

    Resolving issues with Touch ID

    1. Make sure that you're using the latest version of iOS.
    2. Make sure that your fingers and the Home button are clean and dry.*
      Cover the Home button completely. Don't tap too quickly, don't press down hard, and don't move your finger while Touch ID is scanning. Make sure that your finger touches the metal ring around the Home button.
    3. If you're using a protective case or screen protector, it must leave the Home button and the surrounding ring completely unobscured. If it doesn't, remove the case or screen protector and try again.
    4. Tap Settings > Touch ID & Passcode and verify that:
      • iPhone Unlock or iTunes & App Store is on.
      • You enrolled one or more fingerprints.
    5. Try enrolling a different finger.
    6. If you can't enroll any of your fingers, take your iPhone to an Apple Retail Store, Apple Authorized Service Provider, or contact AppleCare for further assistance.

    * Moisture, lotions, sweat, oils, cuts, or dry skin might affect fingerprint recognition. Certain activities can also temporarily affect fingerprint recognition, including exercising, showering, swimming, cooking, or other conditions or changes that affect your fingerprint.

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro.

  • by rogerdadodger,

    rogerdadodger rogerdadodger Sep 23, 2014 2:57 PM in response to pedro d
    Level 1 (0 points)
    Sep 23, 2014 2:57 PM in response to pedro d

    Thanks for your reply Pedro d! I tried that tonight but when I try to turn on iphone unlock or the itunes & app store to add a fingerprint it comes up with failed straight away! It was working fine before the update & its clean with no scratches or anything.

  • by pedro d,

    pedro d pedro d Sep 26, 2014 7:45 AM in response to rogerdadodger
    Community Specialists
    Sep 26, 2014 7:45 AM in response to rogerdadodger

    Hello again, rogerdadodger.

     

    Thanks for updating with your follow-up steps. If you've gone through all of these steps with still no resolution, then due to the nature of your issue it may be more usefull for you to use another one of Apple's Support resources by going to the following link to get a more hands-on response:

     

    https://expresslane.apple.com/GetproductgroupList.action

     

    Cheers,

    Pedro D.

  • by Briansyddall,

    Briansyddall Briansyddall Sep 26, 2014 8:03 AM in response to rogerdadodger
    Level 6 (9,380 points)
    Apple Watch
    Sep 26, 2014 8:03 AM in response to rogerdadodger

    Download new software update 8.0.2 should help. Bsydd uk

  • by Akram.Parker,

    Akram.Parker Akram.Parker Dec 2, 2014 3:42 PM in response to rogerdadodger
    Level 1 (0 points)
    Dec 2, 2014 3:42 PM in response to rogerdadodger

    i have the same problem ios 8.1.1 plz any ideas ?? did u fixed it ? IMG_0173.PNG