I'm trying to buy an album, and iTunes asked me to answer my security questions. I tried answering them multiple times, but I couldn't remember the answers. I eventually got a warning saying that my account would be locked if I answered wrong the next time, so I decided to reset the questions. After I reset them, I went back onto iTunes to try again but now the questions won't show up at all, so I can't answer them. Please help!
HP Envy 15-OTHER, Windows 8
Hello Beckster647,
After reviewing your post, I have located an article that can help in this situation. It contains a number of troubleshooting steps and helpful advice concerning account issues:
If you forgot the answers to your Apple ID security questions
If you can't reset your security questions
Contact Apple Support in either of these circumstances:
- You don't see the link to send a reset email, which means you don't have a rescue address.
- You see the link to send a reset email, but you don't have access to email at the rescue address.
A temporary support PIN isn't usually required, but Apple may ask you to generate a PIN if your identity needs to be verified.
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD
My security questions won't show up.
