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Helpful answers
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Sep 21, 2014 3:48 PM in response to Lizzaroni0724by Niel,You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
Transferring the money also requires contacting Apple, and that none of the balance from a gift card has been spent. If desired, use the form.
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Sep 21, 2014 3:49 PM in response to Lizzaroni0724by lllaass,Recover use of the first account:
Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions
Purchases are locked to the account that purchased them. To update apps you have to sign into the account that purchased them