music won't play on iPhone 6

Question

Level 1

12 points

music won't play on iPhone 6

I got my new 6 and restored from my PC. The apps seem to load up and work correctly, but music is a problem.

The only music that seems to work reliably is Kenny Loggins songs.

When I pick a tune that is not by Kenny Loggins, I see all my other songs flash by quickly on the screen like the phone is scrolling through the list. Once it gets to a Kenny Loggins song, it starts playing.

I have re-synched a bunch of time. Some songs will load in and start working, but not reliably. Like I got a Clapton tune (Cocaine) to play once, but the next time, it was not even in the list.

When a song fails to play, there will be a solid red square with a red circle around it on the right next to the time (duration). Bunches of them.

What's up with that?

Jim

iPhone 6, iOS 8, Dell Lattitude Win 7 pro

Posted on Sep 21, 2014 5:24 PM

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Answer 1

R_Rivero

Level 1

5 points

Sep 22, 2014 6:44 PM in response to Jim Jaocby

Hey Jim,

I'm not sure if you resolved this problem yet but I had the exact same problem (minus the Kenny Loggins part). It seemed like every song that I had that was not purchased through iTunes was being skipped and had the Stop (red square) sign next to it.

I literally just fixed it with this method:

-- plug in your iPhone and load up iTunes

-- once the iPhone is recognized in iTunes click on the iPhone tab to open up its options

-- click on the Music tab and uncheck the "Sync Music" option, then hit apply at the bottom. This will take a while to apply, at least it did with me.

-- Once that is applied, go ahead and re-check the box next to Sync Music and hit apply again.

-- After it finishes go ahead and eject your phone from iTunes and test out your music.

You should have all your music restored now. It worked for me the first time. Hope this helps.

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Answer 2

Jim Jaocby Author

Level 1

12 points

Sep 22, 2014 9:44 PM in response to R_Rivero

Thanks. I got the same advice from the Apple Support Chat dude. Additionally, he told me to go to Settings-General-Usage-Manage Storage-Music the select the songs with the red square/circle... but none were there, so I assume doing the de-synch trick took care of it.

I was really getting sick of Kenny Loggins. Hopefully this will work.

Jim

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Answer 3

Jim Jaocby Author

Level 1

12 points

Sep 30, 2014 7:04 AM in response to Jim Jaocby

The gremlins are back. The only songs that play reliably are those that were purchased on iTunes. Songs that I ripped from a CD or converted from an album lose their album art, turn gray and have a red square in a red circle to the right of the song. Something is broken.

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Answer 4

Jim Jaocby Author

Level 1

12 points

Sep 30, 2014 8:09 AM in response to Jim Jaocby

I think I figured out what caused the music to disappear from my iPhone. The Sync Music check box in iTunes (on my PC) was un-checked. I "checked" it, did a synch and (an hour later), my music was restored to my phone. I don't know why the Sync Music box was un-checked. I exited iTunes, disconnected my synch cable and then re-connected. When iTunes re-opened, the synch box was still checked, so I am still without all the answers.

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Answer 5

adejoy

Level 1

0 points

Jan 4, 2015 4:26 AM in response to Jim Jaocby

Hi Jim.

I had exactly the same problems you are having. I followed R Rivero's instruction and the problem was rectified twice. I expect I will have this problem again until Apple can sort it out.

Adrian Isaac

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Answer 6

AceNeerav

Level 2

150 points

Jan 28, 2015 4:15 AM in response to adejoy

in older iphones when i would had this problem a simple resync would do the trick. now i know that the other way out is to de-sync and then re-sync the songs. but then i dont have my mac around when i am on travel.

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Answer 7

May 20, 2015 12:53 PM in response to R_Rivero

TThank you, it worked and I hope it remains working.

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