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Sep 23, 2014 2:26 PM in response to Colleen1345by pedro d,Hello there, Colleen1345.
The following Knowledge Base article offers up some great steps for troubleshooting the very issue you're describing:
http://support.apple.com/kb/ts5183
Follow these steps, testing after each.
- Make sure nothing is plugged in to the jack connector.
- Make sure nothing is blocking any of the microphones (refer to the pictures below to find your device's microphones). Check for these:
- Dirt or debris
- A screen protector or case
- When you're holding your phone next to your ear, make sure you don't block the microphone with your fingers or shoulder and make sure to speak into the microphone
- Turn the iPhone off and then on.
- Update to the latest version of iOS.
- If necessary, find general iPhone hardware troubleshooting suggestions.
- For further assistance, contact Apple Support.
If the issue persists and you need to make a call, try using headphones with an integrated microphone.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
