Mick

Q: Not recieving group SMS messages after iOS 8 update

Since updating to iOS 8, it appears I am not able to recieve group SMS messages.  I can recieve an individual SMS message, in addition to both individual & group iMessages. The 'Group Messaging' option is turned on in Settings > Messages. I can't locate any other settings that may be contributing to this.

iMac, OS X Mavericks (10.9.5), iPhone 5s;iPad 4;AppleTV 3;iPodnano

Posted on Sep 21, 2014 7:04 PM

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Q: Not recieving group SMS messages after iOS 8 update

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  • by pedro d,

    pedro d pedro d Sep 23, 2014 2:48 PM in response to Mick
    Community Specialists
    Sep 23, 2014 2:48 PM in response to Mick

    Hello there, Mick.

     

    The following Knowledge Base article offers up some great, in-depth steps for troubleshooting Messages:

     

    iOS: Troubleshooting Messages

    http://support.apple.com/kb/ts2755

     

    Particularly useful would be this section:

     

    1. Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.
    2. Go to Settings > Messages and turn on group messaging if you're sending a group message.
    3. Make sure that you're using the area code with the contact's phone number. When you send messages internationally, you also need the contact's international code.
    4. If you're using a "Pay as you go" MMS plan, make sure it has enough available balance. If you're unsure of your MMS plan or available balance, contact your carrier.
    5. If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.
    6. If the issue occurs with a specific contact or contacts, delete and recreate the contact from the Contacts app. Send a new message to the new contact.
    7. Back up and restore your iPhone as new.
    8. If your carrier has recently ported your phone number, the porting process might not be complete. Contact your carrier to confirm that the porting process is complete.
    9. Contact your carrier to verify that you're provisioned to send SMS and are in an area with cellular coverage.
    10. Contact your carrier to verify that there aren't blocks or filters on your wireless account preventing you from sending SMS.
    11. Your carrier might require modified APN settings to use MMS.

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro.