lala18

Q: I have forgotten my security questions and my recovery email

It says ; " Send reset security email to: m*******@example.com"    This was an email that i haven't used in a very long time and because of the dots I can't identify it despite the amount of times I have tried. Is there a way to change this email to send the reset security to a different one? I prefer to not call Apple support as I struggle to find time to stay on the phone for a while. Without knowing or being able to send the verifications i can't install or buy anything from the appstore.

Please if anyone could help it would be much appreciated:)

iPhone 4S, iOS 8

Posted on Sep 21, 2014 11:17 PM

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Q: I have forgotten my security questions and my recovery email

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  • by Kappy,

    Kappy Kappy Sep 21, 2014 11:20 PM in response to lala18
    Level 10 (271,367 points)
    Desktops
    Sep 21, 2014 11:20 PM in response to lala18

    Alternatives for Help Resetting Security Questions and/or Rescue Mail

     

         1. If you have a valid rescue email address, then use this procedure:

             Rescue email address and how to reset Apple ID security questions.

     

         2. Fill out and submit this form. Select the topic, Account Security. You must

             have a Rescue Email to use this option.

     

         3. This is the only option if you do not already have a valid Rescue Email.

             These are telephone numbers for contacting Apple Support in your country.

             Apple ID- Contacting Apple for help with Apple ID account security. Select

             the appropriate country and call. Ask to speak to the Account Security Team.

     

         4. Account security issues almost always require you to speak directly to an

             Apple representative to securely establish your identity as the account holder.

             You can set it up so that Apple calls you, either immediately or at a time

             convenient to you.

     

                1. Go to www.apple.com/support.

                2. Choose Contact Support and click Contact Us.

                3. Choose Other Apple ID Topics and choose the appropriate topic for

                    your issue.

                4. Follow the onscreen instructions.

     

             Note: If you have already forgotten your security questions, then you cannot

             set up a rescue email address in order to reset them. You must set up

             the rescue email address beforehand.

     

    Your Apple ID: Manage My Apple ID.

                            Apple ID- All about Apple ID security questions.