Failure to sync iPhone 4 to iMac

Question

Level 1

5 points

Failure to sync iPhone 4 to iMac

After upgrading to iTunes 11.4, trying to sync my iPhone 4, it says 'starting sync' as usual them immediately reverts to the Apple symbol in the progress bar.

Tried a phone restore, phone says 'to sync by wifi connect with cable and select "sync by wifi" ' and phone screen remains stuck with that message. Result, no sync and no response on phone screen.

(17" iMac, Snow Leopard, iPhone 4 with iOS 7.1.2)

IanSP

iMac 17 inch 2008 1.83GHz Intel Core Duo, Mac OS X (10.6.8)

Posted on Sep 22, 2014 7:38 AM

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Answer 1

jason269

Community Specialist

Sep 24, 2014 6:58 AM in response to iansp

Hello, iansp.

Thank you for visiting Apple Support Communities.

If you are experiencing this issue when attempting to Wi-Fi sync, try the troubleshooting steps in the article below.

iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi syncing

http://support.apple.com/kb/ts4062

If the issue persists, try the troubleshooting steps in the article below.

iTunes: Resolve USB-related alerts

http://support.apple.com/kb/TS5254

Cheers,

Jason H.

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Answer 2

iansp Author

Level 1

5 points

Sep 24, 2014 10:19 AM in response to iansp

Thanks Jason, I'll give those a try.

I have just discovered that the same issue arises with my iPad2 - even after upgrading to iOS8.

I'll report my findings in due course.

Ian

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Answer 3

iansp Author

Level 1

5 points

Oct 14, 2014 6:56 AM in response to iansp

Hi Jason

I have tried all the suggestions you made, but without success.

I tick all the appropriate boxes under the iTunes 'Info' tab and click on 'Apply'. The window at he top of the screen says 'starting sync' for about five seconda and then reverts to the 'Apple' symbol.

This happens both for my iPhone 4 (iOS 7.0.2) and also for my iPad 2 (iOS 8.02). I have done a full restore on both devices from backup, but there is no change on the Sync problem.

Is this perhaps some kind of incompatibility with the iTunes 11.4 update?

Regards

Ian

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