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All replies
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Helpful answers
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Dec 3, 2015 11:45 AM in response to triodusiecleby triodusiecle,Ok just hung up with Apple support, in a nutshell it is "by design" that only one device rings...
if iPhone is locked (black screen), Apple Watch will ring
if iPhone is unlocked, both devices will ring
if you're not wearing the Watch, Phone will ring
if you turn off Bluetooth, your iPhone will ring and your Watch will... wait you need Bluetooth...
if you don't have an Apple Watch or you're not wearing it you shouldn't have any problem...
Tek guy said LOTS of people are complaining about this so maybe on iOS 9.1.0.0.0.0.0.1 we'll get it!
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Dec 5, 2015 1:35 PM in response to GIS_Kidby MsProfessor,I am having this issue too and it's really a problem. Does Apple Support ever respond to these threads? This is a major bug. I have an iPhone 6 Plus as well and started having this issue when I activated a scheduled Do Not Disturb. I noticed at the bottom of the Do Not Disturb screen there is a setting related to sounds: "Silence: Always [or] Only while iPhone is locked." There are no other options (you must check one or the other), so clearly the silence feature is only supposed to be active when Do Not Disturb is in effect (scheduled or manual), but it seems to be active all the time instead. I toggled Do Not Disturb off and on. Restarted my phone. And tried a host of other combos to see if anything would work. Still do not get message alerts when my phone is locked. I will probably just unlock it for now, but that is a major security risk. Apple needs to resolve this issue. Going to make an appointment at the Genius Bar. Will report back. So frustrated.
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Dec 5, 2015 1:37 PM in response to triodusiecleby MsProfessor,Thank you! Yes, I have an Apple Watch, so perhaps this is the issue. The sad thing was that I had my Apple Watch silenced do I wasn't getting the message-alerts period.
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Dec 5, 2015 4:49 PM in response to MsProfessorby jjkraw,Does Apple Support ever respond to these threads?
This is a user-to-user forum. To contact Apple directly, use:
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Dec 5, 2015 5:16 PM in response to MsProfessorby sls17,Unfortunately my issue is not due to the watch which I don't have or to using the Do Not Disturb - have checked that is off both globally but also for the individual. Any other ideas?
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Dec 11, 2015 12:38 PM in response to GIS_Kidby Plumhayes,I had this problem also. I read on another forum that they turned off the bluetooth and their sound worked. I tried that and it worked for me too. Good luck!
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Jan 15, 2016 7:51 PM in response to Blue headby mastermines,Yep, that was my problem. Just made me feel like an idiot, lol!
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Jan 20, 2016 12:16 PM in response to GIS_Kidby StylesLowe,HEY EVERYONE, I had this same issue and realized what the issue was. Turn off your Bluetooth function! Once I did that mines worked.
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Feb 27, 2016 4:41 PM in response to triodusiecleby Kyology1,So are you saying that having bluetooth turned on shuts off all sounds and alerts while the screen is off?
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Mar 2, 2016 3:11 AM in response to Kyology1by Cosmoclark,I Discovered that if you have a Bluetooth tv or stereo on snd you have connected your phone to it. The phone will automatically connect to the tv or stereo thru the air play Bluetooth function. If the tv or stereo is turned on. Turn off the tv or stereo and the phone will revert back to normal and all alert sounds will come back on. Or you can manually disconnect by going to the quick pullup menu and turn off air play which will disconnect the phone from those devices. It's a hard to find solution but that's what worked for me.
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Mar 12, 2016 7:32 PM in response to jenhebertby brenda123,YAY! Thank you! this is the solution folks! the solution is under settings- under "do not disturb"- click off the manual button! I am now notified for my texts (when my phone is locked) Thank goodness. that was a pain in the butt!
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Apr 22, 2016 7:50 PM in response to GIS_Kidby Nvrkuit,open a text message that comes in with no sound.
Press Details and check there if "Do not disturb" is on.
Just turn it off
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May 3, 2016 2:55 PM in response to Foofiby Visdad,Thanks Foofi. This helped. I was missing lot of texts due to this issue. Now its sorted.