Q: IPAD2 very slow after IOS 8 upgrade
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Oct 7, 2014 6:54 PMby JohnMHoyt,Philly_Phan wrote:
JohnMHoyt wrote:
People are reporting the same issues with IOS 8 on their brand new devices. This is why the update was pulled. Brand new iPhone 6s with similar issues, right out of the box.
Let me guess. You saw that on the Internet so it must be true, right?
No, this is first hand experience. My company supports dozens of businesses with dozens of iThings. My techs are responsible for responding quickly to these clients. We had clients with brand new iPhone 6 and 6+ experiencing issues. In some cases a phone call helped, in others they had to be taken to the Apple Store or verizon to get them working. The issues ranged from no cell service, to no internet, to slow, to spontaneous reboots.
i Believe we have fixed most of these, though not without reports of continued crashes of safari, etc.
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Oct 7, 2014 6:57 PMby Philly_Phan,JohnMHoyt wrote:
Philly_Phan wrote:
JohnMHoyt wrote:
People are reporting the same issues with IOS 8 on their brand new devices. This is why the update was pulled. Brand new iPhone 6s with similar issues, right out of the box.
Let me guess. You saw that on the Internet so it must be true, right?
No, this is first hand experience. My company supports dozens of businesses with dozens of iThings. My techs are responsible for responding quickly to these clients. We had clients with brand new iPhone 6 and 6+ experiencing issues. In some cases a phone call helped, in others they had to be taken to the Apple Store or verizon to get them working. The issues ranged from no cell service, to no internet, to slow, to spontaneous reboots.
i Believe we have fixed most of these, though not without reports of continued crashes of safari, etc.
The problems were fixed. That's what can happen when energy is used to solve a problem rather than whine about it.
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Oct 7, 2014 7:12 PMby JohnMHoyt,Philly_Phan wrote:
JohnMHoyt wrote:
Philly_Phan wrote:
JohnMHoyt wrote:
People are reporting the same issues with IOS 8 on their brand new devices. This is why the update was pulled. Brand new iPhone 6s with similar issues, right out of the box.
Let me guess. You saw that on the Internet so it must be true, right?
No, this is first hand experience. My company supports dozens of businesses with dozens of iThings. My techs are responsible for responding quickly to these clients. We had clients with brand new iPhone 6 and 6+ experiencing issues. In some cases a phone call helped, in others they had to be taken to the Apple Store or verizon to get them working. The issues ranged from no cell service, to no internet, to slow, to spontaneous reboots.
i Believe we have fixed most of these, though not without reports of continued crashes of safari, etc.
The problems were fixed. That's what can happen when energy is used to solve a problem rather than whine about it.
Not exactly....... Most is not all. I'm only talking about the new 6s.... I cannot access my CRM from this iPad due to safari issues so I cannot give you the latest numbers, but, as of Monday evening at end of business, we had 38 open tickets for iThings. The majority are ipad 2/3/mini and a couple iPhones. Normally we will close out a day with zero iThing issues. Last week, we had over 100 for several days running.
iif you want to hear some whining, listen to my clients. Hours and hours and hours of billable hours which have racked up. Hours of our time we can't bill for too because we don't charge if we don't fix the issues.
one of my techs spent two full work days going between clients and the Apple Store last week attempting to fix issues. Another spent 3 days at our largest client reloading devices because almost every one of their iPad 2/3 had major problems. Most of which were slowness. Some of which were fixed by restoring to factory without putting any apps on. But that was not good enough for the clients because not only had they lost everything, it was still slow. Safari crashed, mail took forever to load, and copy/paste was not working etc.
we continue to attempt every suggestion we find here and on other forums and try why the geniuses tell us. We are not sitting idly by doing nothing, we can't do that with calls still coming in....
while at at a convention,this week, I have attempted to help about 10 people with no joy. I can't even google and copy / paste to do the basic of searches on my own ipad.
you guys can defend apple all you want, but the people having these issues only want fixes. Cluttering this forum with messages telling everyone how they are doing it wrong, or that they can't be having these problems, or that they have no right to be upset, is defeating the purpose of the community. Getting issues into the light, acknowledging them, that is how work arounds are found.
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Oct 7, 2014 7:16 PMby JohnMHoyt,mr88cet wrote:
Perhaps what we should recommend/request Apple do in the future is to not break it down into "upgrade or not," but into "upgrade," "can't upgrade," and "can upgrade but not recommended." The latter category would be appropriate if the resulting performance is likely to be low, and/or if the primary benefit of upgrading is ... dubious. As an example of the latter, the health-related features of iOS 8 are of so-so value for a tablet, since, unlike a smartphone or smartwatch, you're probably not going to haul a tablet around on your workouts. So, that consideration might increase the chances they'd give it a "not recommended" rating for iPad2.
I Think that would be suitable to make this a non issue. At least those of us who support businesses trying to use these devices would be able to say "that's exactly right, upgrade at your own risk"
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Oct 8, 2014 4:05 AMby mr88cet,If anybody else thinks this makes sense, then please suggest it via http://www.apple.com/feedback/. Shouldn't take more than a minute or two...
Meanwhile, unrelatedly, I'm also going to ask them to fix these discussion boards so that they don't hose up iOS auto-capitalization.
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Oct 8, 2014 6:57 AMby sibanicu,I don't think there is any solution but wait until there is a good update... apart of the problems you are describing I am getting lagging while typing, the copy/paste problem that they've talked about, I can't play YouTube videos in any webpage but youtube's, the apps crash down all the time, some webpages are a pain to load because of "an error has occurred and the page has to be reloaded again".
I haven't experienced so much frustration with an apple device in my life. Not in even in purpose they could have done it any worse!
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Oct 8, 2014 7:59 AMby Star Traveler,If you went to the Feedback page, as you said you did, you would have seen that it said this is only for "feedback" (from a user to Apple) and is NOT tech support and that you will NOT get an answer there. If you want to get an answer, Apple has their Apple Support page for that. This is where you go for answers "back" from Apple. If you go to the right spot, you will get a response, you see ... :-) ...
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Oct 8, 2014 10:36 AMby naf456,To say that it's expected that any type software update should slow down a device is wrong. In fact, the opposite should be true : updates should make a device run faster. However It's common that it doesn't.
Apple as a highly respected consumer electronic company should recognise good performance as a primal trait for their software.
The iPad 2 is considered a low powered device relative to the market today. Apple should, therefore propose the iPad 2 as obsolete or decide to support iOS8 to a usable standard. They did neither of these things. Instead they recommended the new update to us customers. Having good faith, I and many of the recipients updated to the new software, empowered by the expectation of a newer, faster, more stable system. What I and many of us got was a system that was clearly struggling to cope with demand - a system that was considered no longer fit for purpose.
I believe many of us do not care for anything but good stability and performance. You repetitively suggested that the 'iPad 2 is slow so deal with it', I felt this was the wrong attitude towards fellow Apple customers and not a solution to the problem. The iPad 2 used to be the fastest, and most glorified system in the world once - the envy of everyone. Now running iOS8 it feels like a $100 tablet from Walmart. We just want that fast usable system again.
One concern of mine is the fact that any applied wallpaper from the photo's apps, has it's resolution decrease a noticeable amount. I have a wonderful 2048x2048 image of Elsa, from Frozen, that I want to use as my wallpaper. In iOS7 it looked okay, in iOS8 I notice it looks more blurry. Changing to an official Apple wallpaper, and it looks fine. I thought "Maybe it's due to poor image downsizing - fuzzy pixels and what not" so then found a 1024x768, applied it to find it was still noticeably low res in comparison to the rest of the UI, and the default image itself in the gallery, this is however my problem to deal with. (Well any problem of mine, is also a problem of Apple's).
The purpose of this post is to contribute to the noise : we need to make Apple realise tat there's a problem.
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Oct 8, 2014 10:55 AMby mr88cet,Hmm... Right off, I'm not sure what to make of your wallpaper going fuzzy.
The unfortunate reality is that, although not invariably impossible, it's very difficult to add features and simultaneously improve or even maintain performance, especially without clobbering battery life. Turning off features can help, but some features can't really be completely turned off.
More-sophisticated, or just more, features require more compute, and every instruction a CPU or GPU or dedicated hardware accelerator performs consumes time and energy. It's not quite that simple (e.g., clever process-scheduler or interrupt-response improvements), but there's just not a lot of fat you can trim out of these sorts of systems, without also rendering their code or code layering/structure incomprehensible/unmaintainable/unupgradable, or otherwise unsuitable to App development.
