Q: IPAD2 very slow after IOS 8 upgrade

Apple will show their support by releasing an update which may or may not address every effected iPad2 owners issues, but seeing how many issues people have complained of and how many have been solved with a basic reinstall, reset or simple troubleshooting tips, then I doubt that every effected user will ever be happy. There are similar people I have come across who have been affected with the latest Android ad Windows phones and tablets.

Cheers

Pete

LIke I wrote in a similar discussion: Apple's update policy is less than optimal. Every user with a compatible device will recieve a notification that an update is available, regardless the performance, and even if not all new features are available (such as handoff, airdrop etc). Before updating an OS, the user should be made aware of limitations and possible performance issues. Apple also should loosen it's restrictions to roll back, at least to the last OS version that was installed. I cannot believe that nobody was aware of these problems during beta testing. In the long term, it will be better for Apple to avoid frustration of customers rather than show off with statistics.

I went to the Genius Bar yesterday and took in my ipad2.  The genius was very nice and agreed that my iPad was not working properly.  He said to try wiping it and setting up as new, add back apps one at a time and see what happens.  I tried that but saw no change after setting up as new with no apps added.  I told him that at least with Windows I can go back to the previous OS if the hardware can't handle the new OS.  Bottom line, I now have a IPad i can't sell or use or revert to iOS 7.  I have reported this to Apple using the appropriate channels.

Fransaplast wrote:

 

The way it works after the update is more then just annoying.

Have you gone through the troubleshooting methodology of resetting your iPad to its factory default state, using iTunes on your computer?

Maxipeg wrote:

 

Every user with a compatible device will recieve a notification that an update is available, regardless the performance, and even if not all new features are available (such as handoff, airdrop etc). Before updating an OS, the user should be made aware of limitations and possible performance issues.

LOL ... let me take care of that for you here ... :-) ...

"Listen up all you users out there. Whenever there is a major upgrade, NEVER IN THE HISTORY OF COMPUTERS has there ever been an upgrade that didn't have to have some issues fixed afterwards. Be warned now and forever!"

OKAY ... now that we got that out of the way, can we get back to the TERMS OF USE for this forum?

Apple also should loosen it's restrictions to roll back, at least to the last OS version that was installed.

When we are already dealing with the standard types of issues here that always come with major upgrades, I have no idea why you want to create a NIGHTMARE situation and create all sorts of HAVOC by having people roll back and create another whole level of problems! Our goal here is to solve some problems and not suggest another whole level of nightmarish problems!

West-East wrote:

 

He said to try wiping it and setting up as new, add back apps one at a time and see what happens.

And was that reset to factory default done through your iTunes program on your computer?

Use iTunes to restore your iOS device to factory settings - Apple Support

I have reported this to Apple using the appropriate channels.

Then, what you need to do is to keep your device at that factory default state with none of your apps on there and none of your data ... and go back to that TICKET NUMBER you have with Apple Support ... and REOPEN THAT CASE NUMBER and get it escalated up to the next level, and tell them that the exact problem you're having in that FACTORY DEFAULT STATE.

You keep at it with that CASE NUMBER you have with Apple Support and have them look directly at the device themselves, when in that factory default state!

Yes I did. More then once. But unfortunately this didn't work over here.

In case there are some additional tips I'm always willing to try this once more.

StarTraveler, what do you think an average iDevice user will do if he gets a notification that an update is available? Apple products happen to provide an excellent user experience out of the box, so why not expect it from an update that is endoresed by Apple? Not everybody is looking for user experiences that are posted in forums such as this one, and don't tell me that at Apple they didn't notice issues with the iPad 2/3 running iOS8 before the final release.

Besides, what kind of HAVOC and NIGHTMARES do you expect from rolling back to a previous OS? When iOS4 wrecked my iPhone 3G, that was a nightmare. I would have been happy to be able to return to iOS3

Fransaplast wrote:

 

Yes I did. More then once. But unfortunately this didn't work over here.

In case there are some additional tips I'm always willing to try this once more.

Well, I've read in the tech news that there is a revision coming out soon that is specifically meant to address some issues on the older iPad model. Given the fact that this is coming soon, I would wait for that. In fact, I would wait for about two or three days after it comes out, and see if there are any major disasters from it. I wouldn't bother listening to anyone who says "it didn't help me" ... because those things are on a case by case basis. I would look for some major problem, like with iOS 8.0.1 which was pulled. If there is none of that, then I would proceed with it.

In doing the new revision, you should do a clean install (i.e., reset to factory default). You should do your backup, of course, and then make sure your iTunes program is current, turn off any anti-virus software for the process being done. When you complete the reset to factory default, make sure that you are actually running the new revision. And, you're doing this before restoring your backup (that is, none of your apps and none of your data). Then you want to check out the full operation of your iPad in this factory default state.

Here are the links I include for this process ...

Choosing an iOS Backup Method (Should I Use iTunes or iCloud to back up ...)

https://support.apple.com/kb/HT5262

Back up and Restore your iOS Device with iCloud or iTunes

http://support.apple.com/kb/ht1766

iTunes: About iOS Backups

http://support.apple.com/kb/ht4946

Create and Delete iPhone, iPad and iPod Touch Backups in iTunes

http://support.apple.com/kb/ht4946

iOS: Troubleshooting Encrypted Backups

http://support.apple.com/kb/TS5162

Use iTunes to Restore your iOS Device to Factory Settings

http://support.apple.com/kb/ht1414

Maxipeg wrote:

 

StarTraveler, what do you think an average iDevice user will do if he gets a notification that an update is available? Apple products happen to provide an excellent user experience out of the box, so why not expect it from an update that is endoresed by Apple?

In answering that we look at this from the standpoint of the 500 million iOS devices that are out there. From that standpoint, you'll find the vast and overwhelming majority have no problems at all, and everything works just fine for them. What you have is a very small minority who run into the various and inevitable problems that pop up with major upgrades. I would say you're dealing with probably way less than ONE PERCENT who have encountered a problem of one kind or another. Of that very small minority, you'll have a significant number who will be able to fix those problems themselves, as we've already seen here. Then you'll find others in that very small minority who will have Apple Support help them. Finally you'll have a very tiny amount who will benefit by a series of revisions, which are typically done after a major upgrade.

NOW ... the question here is to the issue of whether Apple acts to intrude upon the 99% who will never have any problems at all, to deal with the less than ONE PERCENT who will run into problems. The thing that any normal person would do is ACT ON THE BASIS OF THE 99% ... and then subsequently respond specifically to the less than ONE PERCENT who are having difficulties.

NO ONE in their right mind ... would ever in this life design their own personal actions in this life to "acting out" on the basis of what goes on with LESS THAN ONE PERCENT -- and neither would a big company.

THEREFORE Apple is doing EXACTLY what it should be doing, and that is acting on the basis of the 99% while being prepared to address INDIVIDUALLY the problems of the less than one percent.

I see NO PROBLEMS in the way Apple is dealing with this business of providing upgrades.

Besides, what kind of HAVOC and NIGHTMARES do you expect from rolling back to a previous OS? When iOS4 wrecked my iPhone 3G, that was a nightmare. I would have been happy to be able to return to iOS3

It's a numbers thing ... you deal with the very small minority who are having problems and you solve them, but you DO NOT add another entire level of problems from people bricking their machines from going backwards, and being insecure from going backwards, and the incompatibility of apps that automatically  update, and they now don't work any longer from going backwards. That's taking the NUMBERS presently there for existing problems and then creating about TEN TIMES MORE PROBLEMS from the bad and unsupported process of going backwards.

Again, it's purely NUMBERS ... which means you will do nothing but dramatically INCREASE user troubles from doing this, which then falls back on Apple for even allowing such a thing (which, of course, they never will).

I think I'd better wait for a newer version from which I really hope that this one will bring my iPad back to the state where it was with version 7.

So no copy and past issues, fast wifi and no other known issues which make me looking for alternative tablets. This is not the way I wish my iPad works.

It's misleading to claim 99% of users are doing ok. In terms of users, iOS8 has not yet exceeded iOS7 (or it's almost equal). Also, when quoting percentages, it would be great if you'd attribute them. My suspicion is that for iPad2 users who have *upgraded* to iOS8, the percentage having difficulties is somewhat higher than 1%.

Since I asked you to attribute, here's what I found after a quick search - only 47% of iOS users have upgraded to iOS8: http://www.dailymail.co.uk/sciencetech/article-2788063/is-ios-8-nerds-people-are n-t-upgrading-apple-s-new-operating-don-t-care-says-developer.html

FWIW, I'm still on iOS6 with my iPad2. It still works great. I usually advise my clients: upgrade at your peril.

Apple has done a poor job with iOS8; in terms of preparation, implementation, communication, and bug fixes. It is what it is - as a long time Apple user (Mac+) it is disappointing to see the trend of the last few years.

They won't do it, but the suggestion of allowing downgrades to the previous iOS would serve end users well in debacles like this.

Apple's silence is deafening. IMHOYMMV

Best…H

Hank Linderman wrote:

 

It's misleading to claim 99% of users are doing ok. In terms of users, iOS8 has not yet exceeded iOS7 (or it's almost equal).

 

That would be iOS 8 users, since that's the system we're talking about.

Also, when quoting percentages, it would be great if you'd attribute them.

 

 

The number of users who have problems with iOS 8 are so minimally small, they don't even "rate" a percentage of anything in the tech news. As far as the tech news is concerned, overall for the iOS community, these people don't even exist. It's difficult to get percentages from tech news articles when these users "don't even merit any news" ... :-) ...

Apple's silence is deafening.

 

Apple doesn't talk to the news about individual customer problems. What Apple does is to work directly with the customer through Apple Suuport to insure that they get the support they need. Any customer can open up a trouble ticket with Apple Support ... and THAT is where Apple "talks" ... right to their customers.

Apple Support

http://www.apple.com/support/

Apple Retail Store - Genius Bar

http://www.apple.com/retail/geniusbar/

Contacting Apple

http://www.apple.com/contact/

Hank Linderman wrote:

 

It's misleading to claim 99% of users are doing ok. In terms of users, iOS8 has not yet exceeded iOS7 (or it's almost equal). Also, when quoting percentages, it would be great if you'd attribute them. My suspicion is that for iPad2 users who have *upgraded* to iOS8, the percentage having difficulties is somewhat higher than 1%.

 

I can give statistics backed by work orders from clients of my IT business.  We have 317 tickets that are in our system since the release of iOS 8.0.0, related to iPads, 204 from different individuals, the remained from the same people - call backs if you will.

Without spending too much time breaking this into categories and trying to figure out what these iPads were (2, 3, Mini, Air, etc), I did manage to find how many were related to iOS 8 issues.   All but 2.   That's 315 people with various issues that required us to either spend time attempting to help them, or to send our rep to get their device and go to the Apple Store, etc.

How many of those 315 are "happy"?    Zero.   I don't have a single case where this update created a problem that was 100% solved by the geniuses.

What did solve some of them?  We managed to help them get refurbished Apple iPads through Apple, Verizon and AT&T which had iOS 7 on them.

Yes, we were able to get most of the iPads back to 80% or some level of functionality, but in the opinion of every single customer - it could be better.

Then there are my own iPads.  We have a large number of these devices in our family and in my business.  Not a single iPad2, iPad3 or Mini is functioning fully.  That's right.... Out of over 20 of these devices, the best of the bunch is still pitiful in comparison to the non updated iPads.

I don't believe anyone can say that "99% of users are doing ok". I don't believe they can say that even 50% are.  What you CAN say is that 99% of the people are happy with 80% of the functional capability of what they had, or maybe you can say that 99% don't notice because they are not "power users".

I really wish that certain people here would accept that there are problems, and spend their time trying to help those who are experiencing the issues, instead of trying to convince the world that these issues don't exist.  You are actually doing more harm than good.

Acknowledge the problems, assist with them, and let those who are "complaining and whining" continue to do so until they get a new iPad that works better with iOS 8x, abandon the platform or get their issues resolved.  

Star Traveler, we can read so you don't have to use CAPITAL LETTERS.

Getting excited and treating people like they were idiots (the capital letters and your "LOL" in one of your responses for example) certainly does not comply with the terms of use in this forum and does not help. Likely, most users have already tried everything, including going to recovery mode and to reinstall from scratch. I did it myself, things improved slightly, but not all the issues have been resolved. I still experience delays on my iPad 3 that simply don't happen on my iPhone 5S (and that didn't occur with the most recent version of OS7). An interface that loses its reactivity is not a good user experience, even if the delay is just one second. Going back to OS 7 would resolve a lot, unfortunately there is no officially supported pathway.

Oh, one more thing, I would like to learn about the sources of your numbers (you know, the 99% and 1%). Otherwise I will have to guess that you just made them up. There are over 50 pages in this thread only, and much more elsewhere, and let me do another guess, this is just the tip of the iceberg.

Besides, you wouldn't agree to undergo a medical intervention with a doubtful benefit, but a 1% risk of a serious complication that would seriously affect your quality of life, and you would be horrified if the medical community told you that you don't exist for them.