-
All replies
-
Helpful answers
-
Nov 14, 2014 10:20 PM in response to petermac87by BertingAP,I have in fact done the fixes, and brought my iPad 2 to an Apple technician, and it works fine, but much slower than with iOS 7. The Apple tech says that is the best I will get.
-
Nov 14, 2014 10:32 PM in response to petermac87by Maxipeg,Petermac, I understand that you hold the key to the problem. Why not share it with the rest of us? It may have been posted already much earlier in this forum, but it is very difficult to search for specific information. So if you could guide us the post where we can find the troubleshooting solutions I believe many users will be grateful.
tthanks
-
Nov 15, 2014 8:03 AM in response to Maxipegby Star Traveler,Follow this procedure for a Troubleshooting Methodology ... basically reset to factory default condition -BUT- be sure to do the following methodically and also to follow the part with Apple Support!
First you want to make sure you have several backups of your data and done with a couple of "different" sources. Be sure to understand what data is backed up and what is NOT on iCloud Backup and iTunes Backup. Use a variety of methods for backup ... you might check into Dropbox, in addition to your Apple options.
Then turn off your desktop anti-virus software when using iTunes for this reset to factory default. After you do that reset, then leave your iPad in its factory default state and see how it operates then. If you encounter any problems in that factory default state, then take it to Apple Support, and let them know that you have just reset it to that state with iTunes and have not put any of your data back on and it is operating in this fashion (whatever the problem is) in that pristine state. Make sure you keep that trouble ticket number, because if it has to be escalated through Apple Support, you're going to find all communications tied in with that number. If the lower level help isn't able to help you, then escalate it to a higher level to examine the problem. Keep at it with that trouble ticket number until Apple Support arrives at a solution to that problem. Be methodical and keep at it.
On the other hand, if everything is okay with the factory default condition, then restore your backup. Some people have discovered that the problem resides in the apps or something in the restored backup. If that's the case, then it's going to be trying and difficult to find out which developer's app is causing you the problem. And ... it's true ... that a developer not following Apple's instructions and guidelines for his app can CAUSE YOU TROUBLE. This kind of thing does happen from developers, especially when a new system upgrade comes out, because some developers ignore what Apple tells them about changes coming, and what they do BREAKS SOMETHING.
This is a troubleshooting methodology that you are going through. See it through to the end.
Choosing an iOS Backup Method (Should I Use iTunes or iCloud to back up ...)
https://support.apple.com/kb/HT5262
Back up and Restore your iOS Device with iCloud or iTunes
http://support.apple.com/kb/ht1766
iTunes: About iOS Backups
http://support.apple.com/kb/ht4946
Create and Delete iPhone, iPad and iPod Touch Backups in iTunes
http://support.apple.com/kb/ht4946
iOS: Troubleshooting Encrypted Backups
http://support.apple.com/kb/TS5162
Use iTunes to Restore your iOS Device to Factory Settings
-
Nov 15, 2014 8:05 AM in response to Maxipegby Star Traveler,Maxipeg wrote:
So if you could guide us the post where we can find the troubleshooting solutions I believe many users will be grateful.
tthanks
Just so you don't miss it, I just posted a troubleshooting methodology for you ... and others.
-
Nov 15, 2014 8:11 AM in response to Schumpf-1by Star Traveler,Schumpf-1 wrote:
also lost files
The bottom line here is simply ... if you lost files, your "backup methodology" is DEFECTIVE!
You (and everyone else who "doesn't know" or understand) need to review your backup methodology, understand how it works, and then devise your new backup methodology. The bottom line here is that if you lose data, it's YOUR FAULT because of your defective backup methodology.
Start by FIRST reviewing two backup procedures from Apple, and then look into supplementary backup procedures (one, for example, being Dropbox) ...
Choosing an iOS Backup Method (Should I Use iTunes or iCloud to back up ...)
https://support.apple.com/kb/HT5262
Back up and Restore your iOS Device with iCloud or iTunes
http://support.apple.com/kb/ht1766
iTunes: About iOS Backups
http://support.apple.com/kb/ht4946
Create and Delete iPhone, iPad and iPod Touch Backups in iTunes
http://support.apple.com/kb/ht4946
iOS: Troubleshooting Encrypted Backups
-
Nov 15, 2014 9:18 AM in response to Star Travelerby JohnMHoyt,Star Traveler wrote:
The bottom line here is simply ... if you lost files, your "backup methodology" is DEFECTIVE!
You (and everyone else who "doesn't know" or understand) need to review your backup methodology, understand how it works, and then devise your new backup methodology. The bottom line here is that if you lose data, it's YOUR FAULT because of your defective backup methodology.
Start by FIRST reviewing two backup procedures from Apple, and then look into supplementary backup procedures (one, for example, being Dropbox) ...
I couldn't agree more... It's everyone's fault they lost files because they trusted in the backup provided by Apple. Nowhere does Apple say their backup works flawlessly, so don't think it will.
I wish people could just get it through their head that all the problems they are having are their own fault. Sheesh. iPad slower with iOS 8x? Yep, you did it wrong. Thanks Star Traveler for fighting the good fight.
-
Nov 15, 2014 9:30 AM in response to JohnMHoytby Star Traveler,JohnMHoyt wrote:
I wish people could just get it through their head that all the problems they are having are their own fault. Sheesh.
The problem you have here with this idea of backups ... is that you think there exists ANYWHERES such a thing as a backup program or app that is 100% flawless. You think it exists, and then you (and others) get upset when you find out that such a thing DOES NOT EXIST.
You see, the people who KNOW IT DOESN'T EXIST ... then they develop a "backup methodology" that compensates for the fact that no such service or app exists which is 100%.
THERE is your problem!
-
Nov 15, 2014 10:19 AM in response to Philly_Phanby Stephenapcarroll,Pray tell. How do you know?
and if you're an Apple insider. what's the fix then?
-
by lesliefromstockton-on-tees,Nov 15, 2014 11:19 AM in response to Stephenapcarroll
lesliefromstockton-on-tees
Nov 15, 2014 11:19 AM
in response to Stephenapcarroll
Level 1 (25 points)
TThere is no fix Stephen, wait for the update. Apple are reported to have stopped signing 8.1.1 beta, it could be out very soon And all out frustrations will disappear.
-
Nov 15, 2014 1:13 PM in response to lesliefromstockton-on-teesby Stephenapcarroll,@leslie
Thanks for reassuring me. I'd resisted purchasing Apple products, because of its closed garden approach to development. I bought an ipad, because I expected to benefit from such control leading to a more stable product. Especially given the constraints on functionality of an ipad compared to a PC and its size compared to a smartphone. It seems I was wrong.
-
Nov 15, 2014 3:52 PM in response to Stephenapcarrollby lesliefromstockton-on-tees,YYes, it is very very disappointing. We all know things go wrong, mistakes are made, it's how you handle the situation that counts, lets hope the update is available soon. I would recommend a clean install After you have backed up fully. My iPad runs after a total wipe, no extra apps but it's still slow and Safari crashes still!
-
Nov 16, 2014 10:33 AM in response to pacoKASby Schumpf-1,As Apple dones not seem to care that thousands of iPad2 or 3 customers are suffering .
<Edited By Host>
-
Nov 16, 2014 10:26 AM in response to Schumpf-1by lesliefromstockton-on-tees,Yes its very poor. I can't think or any other company that would get away with it, we must be all brainwashed?
-
Nov 16, 2014 10:28 AM in response to Schumpf-1by Star Traveler,To "Schumpf-1"
Apparently you missed the fact that this is a forum for "users helping other users" in which one user posts a request for a solution to a particular problem, and another user offers a solution that the first user can implement on their own iPad.
You also agreed to abide by the Terms of Use here ... here's a portion of it ...
Stay on topic. Apple Support Communities is here to help people use Apple products and technologies more effectively. Unless otherwise noted, do not add Submissions about nontechnical topics, including:
- Speculations or rumors about unannounced products.
- Discussions of Apple policies or procedures or speculation on Apple decisions.
Post constructive comments and questions. Unless otherwise noted, your Submission should either be a technical support question or a technical support answer.
Apple Support Communities Use Agreement
-
Nov 16, 2014 10:34 AM in response to Schumpf-1by lesliefromstockton-on-tees,Thanks Schumpf-1, your suggestion really helps me as a user, you have offered me an answer to my question of what to do about the current issues with my iPad.
Very constructive I must say.
Lets implement the solution!
PS - some users should read the Terms and Conditions very carefully as well.