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some wireless keyboard keys aren't working

The bottom two rows of wireless keyboard mac os x 11.4.11 aren't working. Solution please.

wireless keyboard-OTHER, Mac OS X (10.4.1)

Posted on Sep 22, 2014 12:31 PM

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Sep 24, 2014 9:16 AM in response to DMWJr

Hello DMWJr,



The troubleshooting steps detailed below may help restore functionality to your keyboard.


Use the Keyboard Viewer to test whether the keyboard keys are responding correctly when they are pressed.

  1. Choose System Preferences from the Apple () menu, then choose Language & Text from the View menu (or International from the View menu in Mac OS X v10.5 or earlier).
  2. Select Input Sources.
  3. Select the Keyboard & Character Viewer checkbox.
  4. Enable the input source for the keyboard layout you are testing by selecting the checkbox next to it.
  5. Make sure that "Show Input menu in menu bar" is enabled.
    User uploaded file
  6. Choose Show Keyboard Viewer from the Input menu in the menu bar, as shown.
    User uploaded file
  7. The Keyboard Viewer shows the keyboard layout.
    User uploaded file
  8. Type the key on the keyboard that doesn’t respond and observe whether the corresponding key highlights on the Keyboard Viewer. If it does, that particular key is functioning correctly. In the sample shown above the shift and command keys are being pressed.
  9. If the mouse keys feature in the Universal Access System Preferences pane is enabled, many of the keyboard keys may not respond as expected.
  10. Try starting up into single user mode to determine whether a software issue is causing the issue.

Troubleshooting wireless mouse and keyboard issues
http://support.apple.com/kb/TS3048




Cheers,

Allen

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some wireless keyboard keys aren't working

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